JENNIFER MENILLO
NORTH HAVEN,CT
Summary
Experienced nursing leader with a strong work ethic and expertise in healthcare management and leadership. Successfully drive patient care excellence and improve operational efficiency through collaborative team leadership. Skilled in strategic planning, staff development, and regulatory compliance, consistently delivering impactful results. Demonstrated expertise in implementing effective standards and strategies for quality assurance, cost controls, and patient care. Navigate complex healthcare environments with a steadfast focus on delivering exceptional outcomes for patients.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Director of Nursing, Medicine Services
YALE NEW HAVEN HOSPITAL (YNHH)
06.2021 - Current
- Company Overview:1500 bed delivery network within a 5 network health system
- Responsible for the direct leadership for managing clinical practices and programs within inpatient services operations and nursing practice for 19 medical inpatient and observation units, 1 pulmonary progressive care unit, as well as 4 medical ICU/Step Down units (559 beds, 1,126 total FTEs)
- Assure seamless transitions throughout the continuum of care by providing strategic and operational leadership for the clinical and administrative staff and operations of the service line
- Accountable for all facets of the medicine inpatient/observation service line operations, including managing patient demand and throughput, patient satisfaction, regulatory preparedness, quality improvement, physician satisfaction, employee satisfaction, business development, clinical integration, and fiscal stability
- Formulate and execute program vision, goals, and plans consistent with the organization's strategies and policy in collaboration with the Medicine and Medical ICU operations team
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Contributed to organizational strategic planning efforts by providing insights on nursing best practices, workforce development issues, and healthcare trends affecting service delivery models.
- Enhanced staff performance by conducting regular evaluations, providing constructive feedback, and offering tailored professional development opportunities.
Clinical Program Director, Medicine Services
YALE NEW HAVEN HOSPITAL (YNHH)
05.2019 - 06.2021
- Company Overview:1500 bed delivery network within a 5 network health system
- Responsible for the direct leadership for managing clinical practices and programs within inpatient services operations and nursing practice for 25 medical inpatient and observation units as well as two medical ICUs (570 beds, 1,165 total FTEs)
- Assure seamless transitions throughout the continuum of care by providing operational leadership for the clinical and administrative staff and operations of the service line
- Mentored staff members, fostering professional growth and contributing to a positive work environment that supports collaboration and innovation.
- Accountable for all facets of the medicine inpatient/observation service line operations, including managing patient demand and throughput, patient satisfaction, regulatory preparedness, quality improvement, physician satisfaction, employee satisfaction, business development, clinical integration, and fiscal stability
- Formulate and execute program vision, goals, and plans consistent with the organization's strategies and policy in collaboration with the Medicine and Medical ICU operations team
Patient Services Manager
YALE NEW HAVEN HOSPITAL (YNHH)
07.2012 - 05.2019
- Company Overview: Previously the Hospital of St. Raphael; 1500 bed delivery network within a 5 network health system
- Part of the acquisition by Yale New Haven – lead a 24 bed oncology unit with staff completing administration of chemotherapy/biotherapy and the IV therapy team
- Confidently managed the overall operation of nursing services and patient care of a 24 bed medical unit, including financial management, quality assurance, safety management, employee satisfaction, patient experience and unit maintenance
- Coordinator of Medicine Service Line Cohort Nurse hires – assisted with development of an innovative practice to pre-load a pool of graduate nurses into the medicine service line and move them into units based on needs and to minimize turnover
- Skilled leadership in Magnet Accreditation and Practice Transition Accreditation Program
- Patient Services Manager Council Co-Chair 2017, Chair 2018, Ex-officio 2019
- Alarm Management System Committee & Regulatory and Safety Sub-committee
- Responsible for the opening of an observation unit with assistant manager
- Unexpected surge capacity – responsible for expediting the opening of a temporary relief unit with assistant manager
Registered Nurse - Medical Telemetry Bedside Nurse
YALE NEW HAVEN HOSPITAL (YNHH)
01.2001 - 07.2012
- Company Overview: Previously the Hospital of St. Raphael
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Served as a preceptor for nursing students during their clinical rotations, as well as graduate nurses and travelers, providing valuable real-world experience and guidance to foster professional growth.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Staff Nurse (Triage Nurse)
CHILDREN'S MEDICAL GROUP
01.2002 - 01.2012
- Company Overview: Private pediatric practice
- Set up physicals and administer vaccines
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
Nurse Care Coordinator, Medicine (unit closed)
YALE NEW HAVEN HOSPITAL (YNHH)
05.2011 - 09.2011
- Company Overview: Previously the Hospital of St. Raphael; 1500 bed delivery network within a 5 network health system
- Manage patient throughput, including clinical resource for new staff offering skill and knowledge
- Piloted plan of care rounds with success leading to a decrease by 2 days length of stay
- Charge nurse responsibilities
- Address scheduling issues and requests for staff
- Manage patient and family issues as first chain of command
- Member of hospital products committee
Diabetes Nurse Educator
COMMUNITY HEALTH NETWORK
03.2010 - 10.2010
- Company Overview: Health Insurance Office in Connecticut
- Development of a new diabetes education program
- Telephonic education for Husky A, B, and Charter Oak Members
- Education for members at Health Fairs throughout Connecticut
- Acted as a source for colleagues seeking guidance on complex diabetes cases, offering expert consultation to improve patient care delivery.
Instructor, Nursing Staff Development & Diabetes Educator
YALE NEW HAVEN HOSPITAL (YNHH)
03.2006 - 03.2010
- Company Overview: Previously the Hospital of St. Raphael; 1500 bed delivery network within a 5 network health system
- Coordinator for registered nurses and graduate nurse's orientation
- Assist with orientation for clinical technicians, student nurse technicians and travel nurses
- Author of policies and procedures
- Assist with hospital product coverage and representation from nursing on any product issues/concerns
- See inpatients and outpatients for diabetes education; including GDM, T1DM, and T2DM
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
Education
Doctorate of Health Sciences -
University Of New Haven
12-2025
Masters Health Care Administration -
University Of New Haven
08.2016
Bachelor of Science - Nursing
Colby-Sawyer College
05.2001
Skills
- Program development
- Strategic planning
- Quality improvement initiatives
- Maintaining quality assurance standards
- Cultural awareness and sensitivity
- Business operation management
- Professional development
- Staff recruitment and retention
- Multidisciplinary team collaboration
Accomplishments
- Yale New Haven Health System, Accelerating Leadership Potential Program – November 2021
- Yale New Haven Health Systems, Nursing Leadership Academy Certification: Yale School of Management – June 2016
- Accelerated Leadership Potential Program, Yale New Haven Hospital Institute for Excellence - 2020-2021
- Lean In Program: Yale New Haven Health System, Yale New Haven Hospital – 2020-current
- Opposite Strength Training: Yale New Haven Health System, Yale New Haven Hospital - 2019
- AONL Fellowship: Traveled throughout the year for educational opportunities focused on nursing growth and development amongst colleagues from all over the country - 2015
Certification
- Connecticut State Registered Nurse, 66664
- Yale New Haven Health System, Accelerating Leadership Potential Program, 11/01/21
- Yale New Haven Health Systems, Nursing Leadership Academy Certification: Yale School of Management, 06/01/16
- Certified Nurse Manager Leader (CNML), Current
Presentations and Publications
- Article published: PROPEL Discharge: An Interdisciplinary Throughput Initiative, The Joint Commission Journal on Quality and Patient Safety, 10/16/2024
- Poster presentation: Assess the Role of an RN Discharge Navigator on Throughput on Two Medicine Units, Connecticut Nursing Research Alliance, 10/19/23, Hartford, CT
- Propel Discharge: An Interdisciplinary Throughput Initiative, Connecticut Nursing Research Alliance, 10/19/23
- Article published: Inpatient Capacity Management During COVID-19 Pandemic: The Yale New Haven Hospital Capacity Expansion Experience, Hospital Topics Research and Perspectives on Healthcare, 05/01/21
- Participation in multi-site randomized international clinical trial: Effect of Implementing Discharge Readiness Assessment in Adult Medical-Surgical Units on 30-Day Return to Hospital - The READI Randomized Clinical Trial, JAMA, 01/25/19
- Podium presentation: Decreasing Unnecessary Telemetry Use through Interdisciplinary Collaboration, Annual Yale New Haven Janet Parkosewich Research Conference, 03/29/18, West Haven, CT
- Poster presentation: Decreasing Unnecessary Telemetry Utilization through Interdisciplinary Collaboration and Decision Support through the EHR, Connecticut Nursing Research Alliance, 10/13/17, Hartford, CT
- Awarded Certificate of Excellence – Second Place, Support reference in attendance for Directors presentation: How an Over-Hiring Strategy Can Help You Manage Staff Turnover, Advisory Board, Washington D.C., 12/01/17
- Podium presentation: Decreasing Unnecessary Telemetry Utilization through Interdisciplinary Collaboration and Decision Support through the EHR, UGM Epic Annual Conference, 09/01/17, Madison, Wisconsin. Epic Presentation chosen as the Epic UserWeb version of specialty classics in the Internal Medicine and Cardiology Sections, 2018 – Chosen number 1 of the 100 Best Presentations from thousands ever given at Epic UGM Conferences
- Poster presentation: Decreasing Utilization of Telemetry at Yale New Haven Hospital, AONE 2016, 01/01/16, Fort Worth, Texas
- Presentation: Why Should I Care? Educating the RN on Hospital Finance, Yale School of Management, 06/29/16, New Haven, CT
- Presentation: Is it quiet in the hospital? Is it supposed to be?, University of New Haven, 11/01/14, New Haven, CT. Awarded Certificate of Excellence – First Place
Activities
- Accelerated Leadership Potential Program, Yale New Haven Hospital Institute for Excellence - 2020-2021
- Lean In Program: Yale New Haven Health System, Yale New Haven Hospital – 2020-current
- Opposite Strength Training: Yale New Haven Health System, Yale New Haven Hospital - 2019
- AONL Foundation State Ambassador 01/01/18-01/01/21
- AONL Annual Auction/Soiree Committee Member – 2017-2019
- AONL Membership Committee Member 2017
- United Way Volunteer: Read Across America and Food Pantry
- Habitat for Humanity Volunteer
- Quinnipiac Health Valley District Nurse Volunteer 2006-2018
- Ronald McDonald House (Connecticut) Board of Directors, January 2007-2010
Affiliations
- American Nurses Association (ANA)
- American Organization of Nurse Leaders (AONL)
- Organization of Nurse Leaders (ONL) of CT, MA, RI, NH & VT
Timeline
Director of Nursing, Medicine Services
YALE NEW HAVEN HOSPITAL (YNHH)
06.2021 - Current
Clinical Program Director, Medicine Services
YALE NEW HAVEN HOSPITAL (YNHH)
05.2019 - 06.2021
Patient Services Manager
YALE NEW HAVEN HOSPITAL (YNHH)
07.2012 - 05.2019
Nurse Care Coordinator, Medicine (unit closed)
YALE NEW HAVEN HOSPITAL (YNHH)
05.2011 - 09.2011
Diabetes Nurse Educator
COMMUNITY HEALTH NETWORK
03.2010 - 10.2010
Instructor, Nursing Staff Development & Diabetes Educator
YALE NEW HAVEN HOSPITAL (YNHH)
03.2006 - 03.2010
Staff Nurse (Triage Nurse)
CHILDREN'S MEDICAL GROUP
01.2002 - 01.2012
Registered Nurse - Medical Telemetry Bedside Nurse
YALE NEW HAVEN HOSPITAL (YNHH)
01.2001 - 07.2012
Masters Health Care Administration -
University Of New Haven
Bachelor of Science - Nursing
Colby-Sawyer College
Doctorate of Health Sciences -
University Of New Haven
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