Jennifer Mensinger
Fargo
Summary
Adept at navigating complex customer issues, I enhanced satisfaction rates significantly at ITP through proficient use of CRM software and a calm, composed approach. My tenure at Express Personnel saw me boost employee morale and streamline onboarding, showcasing my problem-solving skills and ability to foster positive relationships.
Overview
8
8
years of professional experience
Work History
Call Center Representative
ITP
03.2023 - 01.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Manufacturing Associate
SMR
05.2021 - 03.2023
- Made sure that products were produced on time and are of good quality.
- Organized work to meet demanding production goals.
- Followed safety protocols and utilized OSHA-approved PPE to foster safe working environment.
- Enhanced product quality by conducting thorough inspections and adhering to strict quality control protocols.
Personnel Manager
Express Personnel
07.2017 - 03.2020
- Collaborated with department heads to address staffing needs proactively, optimizing productivity across the organization.
- Mediated conflict resolution sessions between employees as needed, fostering a harmonious work environment built on mutual respect.
- Organized company-wide events and gatherings that strengthened employee morale and fostered a sense of community within the organization.
- Developed effective onboarding programs for new hires, resulting in smoother transitions into company culture.
Education
Roseville High School
Roseville, MIBusiness Certificate -
Dorsey Business School
Clinton Township, MISkills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Calm disposition
- Customer service optimization
- Customer relationship management
- Training experience
Timeline
Call Center Representative
ITP
03.2023 - 01.2025
Manufacturing Associate
SMR
05.2021 - 03.2023
Personnel Manager
Express Personnel
07.2017 - 03.2020
Roseville High School
Business Certificate -
Dorsey Business School
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