Jennifer Merk
Saint Paul,MN
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges. Versatile and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in SalesForce.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Webmaster
Zee Medical Service
Burnsville, MN
01.2016 - 06.2022
- Created and maintained e-commerce website with avg. 21% annual growth from 2017- 2022
- SEO management / Content creation / Digital property graphic design
- Established clinical presentation for First Aid / Safety and CPR National Certification Course
- Sales Team and Customer Support - Linux database management
Digital Content Coordinator
Cardiovascular Systems, Inc.
New Brighton, MN
04.2015 - 12.2015
- Managed corporate website, microsites, mobile app, HQ digital signage
- CRM dev team member for full corporate roll-out of MS Dynamics
- Collaborated cross-functionally to develop / execute internal / customer-facing comm strategies supporting clinical and marketing objectives
- Explore new media opportunities as technology evolves
- Assess e-learning tools for sales / physician training
Medical Education Event Specialist
Cardiovascular Systems, Inc.
New Brighton, MN
04.2014 - 04.2015
- Team lead for regulatory approval for all department educational content: physician faculty clinical presentations, educational materials, website edits, and video content
- Financial reconciliation team lead, including Sunshine Act compliance and month end reporting
- Remote event planning / reconciliation for regional sales teams
- 8 month overlap of positions while replacement sought
Sales Administrator
Plexus International
Minneapolis, MN
04.2013 - 03.2014
- Performed SalesForce data validation / reporting for team visibility
- Global QMS training course management for industry: aerospace, automotive, food safety, medical device, energy management, environmental safety
- Edited presentations, promotional materials, executive correspondence
Administrative Assistant, Surgeon Education
NuVasive
San Diego, CA
08.2011 - 08.2012
- SalesForce Delegate Administrator
- Drove SalesForce adoption: department training, data quality validation, analytics and reporting prior to company-wide roll-out
- Created reports / dashboards for surgeon procedural adoption visibility
- Calendar, travel, expense management for VP, Director, and two managers
- Graphic design for department course needs
Senior Sales Administrator
ACIST Medical Systems
Eden Prairie, MN
07.2009 - 05.2011
- Supervisor of Sales Order Entry position and global order entry process: order processing, pricing / GPO account management, invoicing, and reporting for all product lines: capital equipment, consumables, service parts
- SalesForce and MS Navision data / dashboard reporting
- Data / logistics reporting for tactical, SOIP, and production / planning
- Coordinated inventory levels and installation for global and national partners
- Point of contact for external sales force, clinical application teams, operations / engineering, global / national customers / partners
- Travel to Europe to train ACIST Europe on ERP processes / best practices / database capabilities
Education
Bachelor of Fine Arts - Studio Art
University of Minnesota
Duluth12.2008
Skills
- 4 Years SalesForce Experience
- MS Office Power User
- Monitoring Data Quality
- Data Validation / Integrity
- Workflow Processes
- Problem Resolution
- Customer Relationship Management
- Continuous Improvement Process
Certification
Certified SalesForce Administrator, 2022
Timeline
Webmaster
Zee Medical Service
01.2016 - 06.2022
Digital Content Coordinator
Cardiovascular Systems, Inc.
04.2015 - 12.2015
Medical Education Event Specialist
Cardiovascular Systems, Inc.
04.2014 - 04.2015
Sales Administrator
Plexus International
04.2013 - 03.2014
Administrative Assistant, Surgeon Education
NuVasive
08.2011 - 08.2012
Senior Sales Administrator
ACIST Medical Systems
07.2009 - 05.2011
Bachelor of Fine Arts - Studio Art
University of Minnesota
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