Jennifer Merren
Administrative/ Executive Assistant Specialist
Boston,MA
Summary
Highly motivated and results-focused leader with 18 years’ success in administrative service and directing day-to-day activities that maximize productivity and achieve business goals. Displays dynamic leadership and decision-making abilities with an aptitude for streamlining processes to enhance efficiency and increase customer satisfaction. Sophisticated communication and interpersonal talents with the capacity to build strong relationships with employees, clients, and colleagues across all organizational levels. Well-developed organization and time management skills; displays flexibility in adapting to changing conditions. Technical expertise in PeopleSoft, EMR, SiteCore, Google Drive, Edplan, Aspen and Microsoft Word, Excel, PowerPoint, and Outlook.
Overview
17
17
years of professional experience
5
5
Certifications
Work History
Special Education Clerk
Boston Public Schools Office of Special Education
Boston, MA
10.2019 - Current
- Working with the COSE (Coordinator of Special Education) to provide a respectful and engaging school environment for ALL students, ensure that students with disabilities participate in the general education environment with their non-disabled peers per the IEP, and provide and/or arrange professional development, and support for special education teachers and related services providers
- Organizes, maintains, tracks, and copies files and records consistent with legal requirements
- Uses current technology to prepare correspondence, reports and notices
- Completes over 70 telephone calls, email, fax or other means to communicate with parents, outside agencies, BPS departments, non-BPS schools and etc
- Data entry and retrieval via BPS intranet and Internet in connection with IEPs and other special education forms
- Assists with obtaining required signatures for over 100 IEPs and other forms
- Assists with maintaining SESS coordinator calendar
- Assists parents and others by telephone or in person with pre-registration or other special education related inquiries
- Maintains office supplies
- Where necessary, assists SESS coordinator with follow-up problem solving
- Maintains confidentiality of student records and information
- Facilitated communication among general education teachers, special education staff members, administrators, and parents regarding student needs and progress.
- Scheduled meetings between teachers, parents, school psychologists, and other specialists to discuss student progress and revise IEPs as necessary.
- Participated in professional development opportunities to stay current on best practices in special education administration and instruction.
- Coordinated with transportation services to arrange safe and efficient travel for special education students, ensuring their timely arrival and departure from school each day.
- Organized and maintained confidential student files, ensuring compliance with federal, state, and district regulations regarding special education services.
Site Coordinator
Greenwood Shalom Tutoring Zone and After School Program
Boston, MA
01.2019 - Current
- Provides direct oversight and supervision of all components of program and staff daily activities
- Provides leadership in directing program activities and implementing program policies in accordance with the Department of Early Education and Care (EEC) and Greenwood Shalom Tutoring Zone and Summer Enrichment Program
- Provide a warm, safe and faith-centered environment for all children that is learning-oriented
- Develop a positive rapport and continuous communication with staff, parents, teachers and school administrators
- Maintain Parent Communication Board weekly
- Contribute to the content of informational material for program advertising and marketing
- Overseeing the reconstruction of program website and provide weekly program updates
- Maintain daily attendance records
- Contact appropriate parent(s), guardian or caretaker when an unexplained absence occurs
- Update Child Care Choices database of daily attendance for parents with childcare vouchers
- Maintain child records and alert Program Administrator, when appropriate, of changes
- When applicable, follow referral policies for outside services
- Complete and execute a lesson plan for every activity
- Post daily schedule for students, parents and community partners to view
- Host staff meetings in the absence of the Program Administrator
- Ensure execution of curriculum, its quality and program activities
- Provide direction to educators, group leader and volunteers
- Implement program schedules
- Oversee the use of the computer lab and other electronic equipment
- Establish a database and update with necessary information on students, staff and donors
- Keep track of soft materials and hard equipment
- Participate with Program Director in the evaluation of Volunteers and Educators
- Oversee the Administrative Staff – office, clerical, receptionist
- Support solicitation drives for pledges of ongoing support from individuals, churches, corporations, foundations and community businesses
- Help in the collection of data to support the Program Director in grant writing
- Assume other activities and responsibilities, from time to time, as directed by Program Director
- Oversee the food services component of the program
- Work with the Program Director in developing a Calendar of Events
- Work to upgrade knowledge in the trends in the Out-of-School Time field and education and skills
- With the Program Director, work on the updating of the short and long term goals of the program on a yearly schedule; as well as the evaluation of the program using EEC QRIS guidelines
- Supervised crew of over 8 employees.
- Mentored junior staff members, sharing knowledge and expertise to promote professional growth within the team.
- Maintained a safe and productive work environment by enforcing strict adherence to safety guidelines, promptly addressing any hazards or non-compliance incidents.
Educator
Greenwood Shalom Tutoring Zone and After School Program
Boston, MA
12.2017 - 01.2019
- Collaborate weekly with Site Coordinator and Site Director in creating daily schedules, learning activities and field trips for children ages 5-14
- Offering support in various ways by providing administrative skills and working with children in a supervised learning environment assisting with daily homework, MCAS preparation and learning obstacles
- Cultivated positive parent and student relationships by providing a safe nurturing environment where kids are free to be more expressive and open with communicating to adults
- By creating a more consistent daily schedule, the children were able to adapt and transition through program activities
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Monitored student progress and adjusted instruction to meet individual needs.
- Assessed student performance and provided feedback to facilitate student success.
- Built relationships and communicated with parents to provide best learning environment for children.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Provided constructive feedback on assignments, empowering students to take ownership of their learning and academic growth.
- Developed and implemented engaging lesson plans to keep learner attention.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
- Met regularly with team of teachers to discuss best practices and develop innovative teaching strategies.
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
User Provision/Executive Coordinator
Beth Israel Deaconess Hospital
Needham, Massachusetts
05.2015 - 09.2017
- Oversaw efficient operations of corporate medical office, collaborating with supervisor to ensure fulfillment of all administrative needs across BIDN
- Designed and implemented recordkeeping procedures for new hires
- Manage Help-Desk phone, assisting with lock-outs and day to day operations
- Overseeing and troubleshooting BIDN MyPatient Website
- Update weekly Department Intranet
- Serving as department liaison between IT, Finance, marketing and other departments throughout BIDN
- Cultivated positive client relations and heightened satisfaction through effective delivery of exceptional customer service
- Spearheaded company event planning efforts and played an integral role in organizing logistics of travel arrangements
Administrative Assistant
Children's Hospital
Waltham, Massachusetts
07.2013 - 05.2015
- Lead administrative efforts for department, encompassing appointment scheduling, calendar management, travel arrangement, and reporting
- Created patient charts and maintained confidential records
- Reviewed, approved and processed employee payroll timesheets for accuracy
- Provided cross coverage for employee time off requests
- Entered all billing info and closed out co-pay collections at end of day
- Registered new patients for testing
- Overseeing all referral appointments for the office
- Directed front office operations which consist of directing visitors, answering telephone calls, and assisting patients
- Orchestrated scheduling for administrative staff time off requests
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Medical Secretary
Harvard Vanguard Medical Associates
Boston, MA
08.2009 - 04.2013
- Effectively created and out weekly patient census grids to EFC programs
- Maintained precise control over office supplies and performed routine maintenance on office equipment
- Scheduled meetings and appointments, updated contact lists, drafted all company correspondence
- Created and submitted expense reports for doctors and nurses; created and maintained clinician on-call scheduling; updated and managed all clinical credentials matters
- Originated and successfully implemented efficient schedule for staff on-call
Office Manager
Brigham and Women's Hospital
Boston, MA
08.2007 - 08.2009
- Directed front office operations; provided excellent customer service to all visitors
- Upkeep and general appearance of waiting room, ordering of supplies and office equipment; created and filed new patient charts
- Scheduled new patient consults and follow-up appointments
- Generated and trained patients on key card check in procedure for radiation treatments
- Assisting doctors with various office tasks as requested
- Helped improve and speed up the check in process for patients coming in daily for radiation treatment
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
Education
Some College (No Degree) - Business Administration And Management
Pine Manor College
Chestnut Hill, MA 05.2001 -
Skills
Travel and logistical arrangements
Meeting & Event Planning
Records/Database Management
Regulatory/HIPAA Compliance
Customer Service/Satisfaction
Billing & Invoices
On-boarding new hires
Team Leadership & Collaboration
Staff Supervision
Staff Scheduling
Workflow Planning
Student Support
Parent Communication
Computer Proficiency
Certification
Introduction to Early Education and Care
Timeline
Special Education Clerk
Boston Public Schools Office of Special Education
10.2019 - Current
Site Coordinator
Greenwood Shalom Tutoring Zone and After School Program
01.2019 - Current
Educator
Greenwood Shalom Tutoring Zone and After School Program
12.2017 - 01.2019
User Provision/Executive Coordinator
Beth Israel Deaconess Hospital
05.2015 - 09.2017
Administrative Assistant
Children's Hospital
07.2013 - 05.2015
Medical Secretary
Harvard Vanguard Medical Associates
08.2009 - 04.2013
Office Manager
Brigham and Women's Hospital
08.2007 - 08.2009
Some College (No Degree) - Business Administration And Management
Pine Manor College
05.2001 -
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