Jennifer Merz
Erie,PA
Summary
Self-motivated, solutions-oriented administrative professional with over 20 years’ experience involving high-level administrative support, project management, team leadership, sales, and customer service. Strong background directing day-to-day office operations, supervising employees, and ensuring outstanding client relationships. Dynamic interpersonal and presentation strengths; exceptional technology proficiency. Highly skilled at supporting customers through all phases of project planning, estimating, scheduling, monitoring, and final delivery. Adept at processing accounts receivable and payable, performing billing and collections, and accurately documenting all funds received. Track record of increasing productivity and efficiency, creating user-friendly work methods, reducing operating costs, and generating revenues through proactive sales efforts.
Overview
27
27
years of professional experience
Work History
Project Assistant
Alex Roofing Company
09.2014 - Current
Design Assistant
BEACON ROOFING SUPPLY
05.2004 - 12.2013
- Directly assisted and supported clients of billion-dollar commercial roofing distributor through all phases of project management, planning, coordination, and delivery
- Prepared quotes and submittals, ordered materials, and negotiated with vendors and suppliers to secure timely material deliveries at lowest possible prices
- Assisted four Design Engineers, monitored project progress, and ensured completion of all work through final warranty stage
- Organized and managed flow of information between coworkers, accounting staff, vendors, suppliers, and customers
- Achieved on-time, on-budget project delivery while ensuring maximum client satisfaction
- Generated thousands of dollars in inside sales by levering exceptional customer relationships
- Increased efficiency, improved ease of access to information, and reduced administrative costs by leading conversion from manual to online filing system.
Office Manager
BAKER INSTALLATIONS
03.2002 - 03.2004
- Directed daily office operations, supervised four employees and two satellite offices, and supported District Manager, supervisors, and technicians for cable, satellite, and Internet installation service
- Scheduled technicians, prioritized assignments, and verified proper equipment to complete projects in a timely and accurate manner
- Oversaw receipt, installation, and return of thousands of dollars in equipment on a weekly basis
- Input daily technician service call sheets
- Ensured proper entry of job information for customer billing
- Participated in accounting functions including processing of accounts receivable and payable
- Prepared weekly, monthly, and quarterly district reports for corporate office
- Hired to turn around office operations and retain business of largest customer by building trust, correcting billing and recordkeeping issues, and locating missing client equipment.
Executive Assistant
JENNIFER E. MERZ, THE MONTEFIORI FOUNDATION
01.2000 - 08.2001
- Cultivated, developed, and strengthened donor relationships while acting as liaison between donors and non-profit foundation with $27.7 million in annual operating funds
- Worked closely with family members in establishing charitable funds to honor and memorialize loved ones
- Planned and coordinated special events such as board meetings and dinners
- Composed and mailed letters and correspondence to donors, fund backers, and board members
- Entrusted by President to direct all foundation operations during challenging transition period with no Vice President; subsequently trained newly hired VP of Foundation
- Increased donations by 20% in one year by leading Annual Sustaining Campaign
- Designed and implemented new centralized data system with over 20,000 donor names, resulting in decreased administrative and material expenses.
Administrative Assistant
AURORA BUILDING DEPARTMENT
09.1998 - 01.2000
- Managed front counter operations, served as recording secretary for two city committees, and assisted citizens, contractors, and companies in process of applying for and securing building permits
- Documented building permits issued, scheduled inspections, and recorded all monies collected and paid
- Processed and administered accounts payable and receivable for building department
- Compiled, typed, and distributed meeting minutes
- Developed and introduced user-friendly methods for inspection scheduling and building permit applications
- Frequently accepted new challenges and assumed additional responsibilities.
Traffic Manager
BOSTIK, INC
08.1994 - 08.1998
- Managed customer service, supervised seven team members, and coordinated inbound and outbound logistics activities for three plants of billion-dollar manufacturer of adhesives, sealants, and tapes
- Assisted customers in placing orders, planned production needs, and scheduled material pickups and deliveries for finished product manufacturing
- Tracked raw material and finished good inventories
- Designed understandable, easy-to-use order and production tracking system
- Assisted in establishing standard for customer service policy utilized company-wide.
Education
Bachelor of Arts Degree - Communications
UNIVERSITY OF AKRON
Skills
- Technical Proficiencies
- Microsoft Office Suite (Word, Excel, Access, PowerPoint, Outlook), Mincron, LogicTrack, Peach Tree, Sage
Timeline
Project Assistant
Alex Roofing Company
09.2014 - Current
Design Assistant
BEACON ROOFING SUPPLY
05.2004 - 12.2013
Office Manager
BAKER INSTALLATIONS
03.2002 - 03.2004
Executive Assistant
JENNIFER E. MERZ, THE MONTEFIORI FOUNDATION
01.2000 - 08.2001
Administrative Assistant
AURORA BUILDING DEPARTMENT
09.1998 - 01.2000
Traffic Manager
BOSTIK, INC
08.1994 - 08.1998
Bachelor of Arts Degree - Communications
UNIVERSITY OF AKRON