Jennifer Mesa
Coconut Creek
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking to deliver impactful solutions and enhance organizational performance.
Overview
10
10
years of professional experience
Work History
Licensed Medicare Specialist
Top Quality Insurance
02.2023 - 01.2025
- Provided exceptional customer service by promptly responding to inquiries and offering personalized support.
- Expanded client base through referrals and positive word-of-mouth, resulting from exceptional service delivery.
- Reduced client confusion around Medicare options by creating easy-to-understand informational resources.
- Enhanced overall customer experience through empathetic communication and active listening skills.
- Increased client satisfaction by efficiently addressing and resolving Medicare-related concerns.
- Scheduled appointments with applicants to gather information and explain benefits processes.
Licensed ACA Health Insurance Agent
Affordable Insurance Group
03.2021 - 02.2023
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Finalized sales and collected necessary deposits.
- Calculated premiums and established payment methods for sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Collected premiums on or before effective date of coverage.
- Maintained energy and enthusiasm in fast-paced environment.
Customer Service Representative
Chewy
12.2018 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Front Desk
FHP Manufacturing
02.2017 - 12.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Monitored office supplies by checking inventory and placing orders.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
Account Coordinator
Woodfield Distribution LLC
01.2015 - 04.2017
- Communicating regularly with clients to provide product updates and technical support
- Addressing client questions and solving issues
- Assembling promotional material to be sent to new and existing client.
- Managing account budgets and reporting to managers regularly on budget issues
- Creating work schedules and project plans to meet deadlines
- Strong organizational and multitasking skills to provide effective support to a large number of client accounts
- Problem-solving skills to help clients who may experience issues
Education
High School Diploma -
Miami Edison Senior High School
06.2013
Skills
- Computer proficiency
- Communication skills
- Problem-solving abilities
- Active Listening
- Relationship Building
- Rapport building
- Confidence
Timeline
Licensed Medicare Specialist
Top Quality Insurance
02.2023 - 01.2025
Licensed ACA Health Insurance Agent
Affordable Insurance Group
03.2021 - 02.2023
Customer Service Representative
Chewy
12.2018 - 03.2021
Front Desk
FHP Manufacturing
02.2017 - 12.2018
Account Coordinator
Woodfield Distribution LLC
01.2015 - 04.2017
High School Diploma -
Miami Edison Senior High School
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