Jennifer Messenger
Tucson
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Optometric Technician/Receptionist
Nationwide Vision
Tucson
09.2022 - 09.2024
- Assisted patients with check-in process and collected personal information.
- Conducted preliminary tests using vision screening equipment.
- Scheduled appointments and managed patient records in electronic systems.
- Scheduled appointments for patients according to their needs and preferences.
- Answered phone calls from customers inquiring about services offered by the practice.
- Checked patient records for accuracy and updated them when necessary.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Provided administrative support such as scheduling follow-up visits or sending reminder notices for upcoming appointments.
- Contacted insurance companies to verify coverage information prior to treatment.
- Filed paperwork in accordance with HIPAA regulations and office protocols.
Patient Care Associate (Remote)
LYP
Tucson
08.2021 - 09.2022
- Answer calls, schedule appointments, confirm appointments, reschedule appointments, and cancel appointments.
Customer Service Representative
Cricket wireless Authorized Dealer
Tucson
10.2018 - 07.2021
- Assisted customers with product selection and account inquiries.
- Processed sales transactions using point-of-sale systems efficiently.
- Resolved customer complaints through effective communication and problem-solving.
- Educated customers on device features and service plans tailored to their needs.
- Maintained inventory levels and organized product displays for optimal visibility.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Cashier
Family Dollar
Tucson
05.2015 - 08.2018
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Maintained cleanliness and organization in the sales floor and checkout area.
- Assisted customers with product inquiries and provided exceptional service.
- Managed cash register operations, ensuring accurate cash handling procedures.
- Stocked shelves with merchandise, ensuring proper product placement and presentation.
Sales Associate
JCPenney
Tucson
10.2011 - 02.2015
- Assisted customers with product selection and inquiries.
- Maintained product displays to enhance visual appeal.
- Conducted regular audits of sales floor for compliance standards.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Restocked shelves as needed to ensure sufficient inventory levels.
Waitress/ Cashier
Sonics Drive In
Tucson
10.2004 - 03.2009
- Managed multiple tables efficiently during peak hours.
- Processed orders accurately using point-of-sale system.
- Collaborated with kitchen staff to ensure timely food delivery.
- Upsold menu items to enhance guest experience and satisfaction.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
Education
Associate of Applied Science - Legal Studies And Support Services
Purdue University
West Lafayette, IN01-2026
GED -
Pima Community College
Tucson, AZ05-2024
Certificate - Behavioral Health Services
Pima Community College
Tucson, AZ09-2016
Skills
- Electronic health records
- HIPAA compliance
- Customer service
- Time management
- Data entry accuracy
- Paperwork management
- Patient recordkeeping
- Insurance preauthorization
- Insurance processing
- Adaptability and flexibility
Accomplishments
Inducted Member- The National Society of Leadership and Success
Timeline
Optometric Technician/Receptionist
Nationwide Vision
09.2022 - 09.2024
Patient Care Associate (Remote)
LYP
08.2021 - 09.2022
Customer Service Representative
Cricket wireless Authorized Dealer
10.2018 - 07.2021
Cashier
Family Dollar
05.2015 - 08.2018
Sales Associate
JCPenney
10.2011 - 02.2015
Waitress/ Cashier
Sonics Drive In
10.2004 - 03.2009
Associate of Applied Science - Legal Studies And Support Services
Purdue University
GED -
Pima Community College
Certificate - Behavioral Health Services
Pima Community College