Jennifer Metz
Ashland,OH
Summary
Motivated and adaptable professional with a background in counseling and extensive experience communicating with individuals, managing sensitive situations, building relationships, and providing thoughtful solutions to complex challenges. Known for empathy, reliability, strong organizational skills, and the ability to remain calm and professional in demanding environments. After dedicating the past several years to raising a family, now prepared and excited to return to the workforce and pursue a new professional opportunity. Brings a strong work ethic, willingness to learn, and a genuine commitment to contributing to a positive and productive team environment.
Overview
16
16
years of professional experience
Work History
Home Maker and Mother
Ashland, OH
07.2019 - Current
- Coordinated meal planning and preparation, promoting healthy eating habits for family members.
- Oversaw daily schedules, balancing activities and responsibilities effectively for optimal time management.
- Implemented organization systems for household items, enhancing accessibility and minimizing clutter.
- Managed household budgets, ensuring efficient allocation of resources for daily needs.
Drug & Alcohol Abuse Counselor
Family Life Counseling and Psychiatric Services
Mansfield, OH
11.2017 - 07.2019
- Developed personalized treatment plans in collaboration with clients to address specific psychological challenges.
- Utilized evidence-based therapeutic techniques to facilitate client progress and enhance coping strategies.
- Monitored client progress through regular assessments and adjusted treatment approaches accordingly.
- Conducted individual and group counseling sessions to promote mental health awareness and support clients' needs.
- Educated clients on mental health resources, fostering community connections and support networks.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress toward achievement.
Senior Bank Teller
The Huntington National Bank
Ashland, OH
09.2014 - 11.2017
- Resolved complex customer inquiries, ensuring high satisfaction and retention rates.
- Mentored junior tellers on customer service excellence and operational efficiency.
- Implemented process improvements to enhance transaction accuracy and reduce wait times.
- Supervised daily operations to ensure compliance with banking regulations and policies.
Things Remembered
Assistant Store Manager
Columbus, OH
10.2010 - 09.2014
- Managed work environment and staff to ensure a high quality shopping atmosphere.
- Prepared deposits and reconciled daily reports.
- Trained new employees on equipment and processes as well as salesmanship.
- Completed seasonal store resets to ensure visual merchandising efforts supported revenue growth.
Intern
The Ohio State Reformatory for Women
Marysville, OH
01.2013 - 05.2013
- Observed various recovery group meetings (12-step programs, Hearts, Meditation).
- Taught a class in Acceptable Relationships. (Love Notes Programs)
- Observed / Shadowed various Case Managers in day to day routines.
- Worked in conjunction with the Reintegration Unit to better understand the process.
Education
Bachelor of Science - Criminology And Sociology
The Ohio State University
Columbus, OH05-2013
Skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Professionalism
Timeline
Home Maker and Mother
07.2019 - Current
Drug & Alcohol Abuse Counselor
Family Life Counseling and Psychiatric Services
11.2017 - 07.2019
Senior Bank Teller
The Huntington National Bank
09.2014 - 11.2017
Intern
The Ohio State Reformatory for Women
01.2013 - 05.2013
Things Remembered
Assistant Store Manager
10.2010 - 09.2014
Bachelor of Science - Criminology And Sociology
The Ohio State University