Summary

Overview

Work History

Education

Skills

Additional Information

Timeline

Jennifer Metzger

Lafayette,TN

Summary

Versatile Managing Director and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

years of professional experience

Work History

Director of Operations/ Business Development West

Dressage North America/Fantastic Sams

01.2022 - 05.2023

Collaborated with C.E.O and executive team on reinvention plan and execution.
Executed long-term corporate goals and objectives while improving franchise relationships.
Communicated directly with customers and partners to build strong business networks and relationships
Negotiated agreements to cultivate profitable business transactions, resulting in 90% renewals, twenty transfers and additional new license sales.
Supported franchisees building business revenue, understanding P & L's effectively growing KPI's
Oversaw successful operational strategies and policies to drive organizational growth and productivity. Achieving corporate national brand partners retail and color sales goals.
Effectively supporting in creating and launching new private label products.
Monitored quality assurance standards territory was increased from over 133 salons to over 250 plus locations to achieve operational and brand excellence,
Trained franchisees and guided them to maintain high productivity and performance metrics in their business.
Implemented innovative business development strategies to increase customer base and expand market share
Increased revenue through product and color sales receiving above expectation review and 100% of personal bonus.
Established and maintained highly effective relationships with clients and industry partners to drive growth.
Communicated directly with customers and partners to build strong business networks and relationships.

Director of Education & Operations

Michael K. Investment Inc

03.2015 - 01.2022

Oversaw day-to-day production activities in accordance with business objectives.
Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity. Increasing sales over 20% first year
Analyzed business operations and implemented strategies to improve operational cohesiveness.
Monitored budget and utilized operational resources
Achieved team goals through formalized training plans, coaching, and performance management.
Mentored and coached team members to foster productive and engaging work environment.
Established and monitored quality assurance standards to achieve operational excellence.
Monitored staff performance by actively engaging in and observing day-to-day activities.
Analyzed customer feedback and identified areas for improvement to drive business success.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Regional Director West Region

Fantastic Sams Franchise Corp

08.2006 - 03.2015

Implemented business strategies, increasing revenue, and effectively targeting new markets. Increasing salon count to 204 and developing three new markets
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Interacted well with customers to build connections and nurture relationships.
Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
Support business plans with key performance, utilizing reports to effectively goal set, schedule that enforces growth of business with exceptional guest service and manage inventory for greater profitability
Team supported d locations to view service levels and adherence to brand standards.
Trained and guided team members to maintain high productivity and performance metrics.
Managed purchasing, sales, marketing, and customer account operations efficiently.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Implemented business strategies, increasing revenue, and effectively targeting new markets.

District Manager

B & F Management

01.1998 - 01.2006

Developed and implemented strategies to increase sales and profitability increasing sales 38%
Built positive and productive relationships with store and field leadership increasing production 33%
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Exceeded sales targets with well-developed sales strategy and empowering team coaching.
Generated financial and operational reports to assist management with business strategy.
Optimized in-store merchandising and monitored inventory availability to increase retail sales by over 50%.
Optimized team performance with newly implemented sales and merchandising procedures
Introduced cost-saving initiatives to reduce losses and increase profit margin.
Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
Recruited, interviewed, and hired employees and implemented mentoring program to promote positive feedback and engagement.
Built relationships with customers and community to establish long-term business growth.
Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Organized promotional events and interacted with community to increase sales volume.
Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Monitored financial performance, set budgets, and controlled expenses to provide financial stability and long-term organizational growth.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Implemented operational strategies and effectively built customer and employee loyalty.
Developed and maintained relationships with customers and suppliers through account development.
Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Supervised fifteen locations to enforce high-quality standards of operation

Regional Educator

FS Concepts

01.1996 - 01.1998

Teaching classes to stylists on all technical aspects of cutting, coloring, and styling
Utilized innovative teaching strategies to effectively engage students in learning.
Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
Successfully converted and educated salon to new 100% FS Color increasing salon and corporate revenue
Increased revenue on Private label brand 75% and increased national brands 100%

Stylist / Manager / General Manager

Fantastic Sams

01.1983 - 01.1992

Recommended service and product enhancements to improve overall customer satisfaction and boost sales potential.
Conducted professional consultations with clients suggesting suitable salon services and treatments.
Boosted professional hair care product sales through upselling, visual merchandising, and retail display optimization.
Managed administrative aspects of sales by recording inventory, accepting customer payments, and inputting daily sales logs.
Handled employee scheduling and coverage needs during business hours.
Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Built business through commitment to excellent customer service, resulting in customer loyalty and retention.