Jennifer Meyer
Orleans,IN
Summary
At French Lick Resort, I spearheaded initiatives that significantly enhanced customer satisfaction and operational efficiency. My expertise in casino operations and staff training, coupled with a knack for fostering teamwork and collaboration, led to the successful management of high-stakes environments. My leadership ensured the seamless execution of events and the maintenance of rigorous gaming standards.
Overview
18
18
years of professional experience
Work History
Assistant Casino Manager
French Lick Resort
03.2024 - Current
- Worked closely with surveillance teams to detect any suspicious activities or potential security breaches on the casino floor quickly.
- Coordinated special events within the casino, attracting both new customers and retaining existing clientele base.
- Interviewed, hired and trained new gambling floor workers.
- Coordinated staff schedules, rotations and breaks.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
- Monitored gaming operations continuously to check on dealers and players.
- Kept games fair by proactively identifying and removing suspected cheaters.
Table Games Dealer
French Lick Resort
10.2006 - 02.2023
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Enhanced customer experience by providing friendly and efficient service during table games sessions.
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Inspected table games and equipment to confirm proper function.
Dual Rate Supervisor
French Lick Resort
02.2023 - 10.2024
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Increased customer satisfaction ratings by closely monitoring service quality and addressing issues proactively.
Table Games Supervisor
French Lick Resort
10.2023 - 03.2024
- Oversaw scheduling for table games staff, ensuring adequate coverage during peak hours while minimizing overtime costs.
- Monitored chips purchases, table inventories, and player win ratios.
- Managed table games operations, ensuring smooth gameplay and timely resolution of disputes.
- Oversaw area games to maintain security and compliance.
- Increased game efficiency by closely monitoring game play and addressing any issues promptly.
- Trained new table games dealers for improved performance and adherence to casino policies.
Education
Orleans High School
OrleansSkills
- Staff Training and Development
- Team Management
- Casino operations knowledge
- Sales and Marketing
- Strong leadership
- Gaming regulations expertise
- Gaming regulations
- Employee Relations
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Organizational Skills
- Team Leadership
- Effective Communication
- Employee Supervision
Timeline
Assistant Casino Manager
French Lick Resort
03.2024 - Current
Table Games Supervisor
French Lick Resort
10.2023 - 03.2024
Dual Rate Supervisor
French Lick Resort
02.2023 - 10.2024
Table Games Dealer
French Lick Resort
10.2006 - 02.2023
Orleans High School