Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Jennifer Meyer

New London,WI

Summary

Versatile professional with a background in content creation and web design, notably self-employed, enhancing digital footprints through SEO and visually appealing websites. Excelled at Concentrix by boosting customer loyalty through empathetic service. Skilled in proofreading and creative writing, with a knack for conceptual development and promotional marketing. Demonstrates exceptional editing abilities and a collaborative spirit, driving project success.

Overview

13
13
years of professional experience
2
2
Certifications

Work History

Content Writer

Self-employeed
04.2022 - Current
  • Crafted SEO-friendly content for websites and blog posts to increase organic traffic.
  • Completed thorough research into assigned topics.
  • Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
  • Improved content quality by conducting thorough research and incorporating industry trends.

Website Designer

Self Employed Web
01.2022 - Current
  • Integrated social media platforms into website designs, encouraging users to engage with brands beyond their standalone sites.
  • Streamlined navigation menus for easier access to information, improving overall user satisfaction.
  • Provided ongoing support for clients post-launch by addressing any concerns or making necessary updates as needed.
  • Enhanced user experience by designing responsive and visually appealing websites for various clients.

Student

Colorado Technical University Online
11.2022 - 01.2025
  • Followed school and classroom policies, regulations, dress codes, and schedules.
  • Collaborated on group projects to complete professional deliverables.
  • Organized extracurricular activities to broaden students'' exposure to new skills, experiences, and career paths.
  • Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.

Cleaner

Self Employed Services
09.2012 - 06.2023
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Removed trash, debris and other waste materials from premises.

Customer Service Representative

Concentrix
12.2022 - 05.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Sandwich Artist

SUBWAY®Restaurants
07.2012 - 12.2014
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Trained team members to prepare sandwiches and other items according to instructions.

Education

Bachelor Of Computer Science -

Colorado Technical University
Colorado Springs, CO

Skills

News writing

Certification

Google ux design

Interests

Data entry

Chat support

Graphic design

Timeline

Google ux design

05-2023

IBM data analyst

03-2023

Customer Service Representative

Concentrix
12.2022 - 05.2023

Student

Colorado Technical University Online
11.2022 - 01.2025

Content Writer

Self-employeed
04.2022 - Current

Website Designer

Self Employed Web
01.2022 - Current

Cleaner

Self Employed Services
09.2012 - 06.2023

Sandwich Artist

SUBWAY®Restaurants
07.2012 - 12.2014

Bachelor Of Computer Science -

Colorado Technical University
Jennifer Meyer