Data entry
Jennifer Meyer
New London,WI
Summary
Versatile professional with a background in content creation and web design, notably self-employed, enhancing digital footprints through SEO and visually appealing websites. Excelled at Concentrix by boosting customer loyalty through empathetic service. Skilled in proofreading and creative writing, with a knack for conceptual development and promotional marketing. Demonstrates exceptional editing abilities and a collaborative spirit, driving project success.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Content Writer
Self-employeed
04.2022 - Current
- Crafted SEO-friendly content for websites and blog posts to increase organic traffic.
- Completed thorough research into assigned topics.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Improved content quality by conducting thorough research and incorporating industry trends.
Website Designer
Self Employed Web
01.2022 - Current
- Integrated social media platforms into website designs, encouraging users to engage with brands beyond their standalone sites.
- Streamlined navigation menus for easier access to information, improving overall user satisfaction.
- Provided ongoing support for clients post-launch by addressing any concerns or making necessary updates as needed.
- Enhanced user experience by designing responsive and visually appealing websites for various clients.
Student
Colorado Technical University Online
11.2022 - 01.2025
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Collaborated on group projects to complete professional deliverables.
- Organized extracurricular activities to broaden students'' exposure to new skills, experiences, and career paths.
- Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.
Cleaner
Self Employed Services
09.2012 - 06.2023
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Used time management and efficient cleaning methods to meet deadlines.
- Removed trash, debris and other waste materials from premises.
Customer Service Representative
Concentrix
12.2022 - 05.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sandwich Artist
SUBWAY®Restaurants
07.2012 - 12.2014
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Trained team members to prepare sandwiches and other items according to instructions.
Education
Bachelor Of Computer Science -
Colorado Technical University
Colorado Springs, COSkills
News writing
Certification
Google ux design
Interests
Chat support
Graphic design
Timeline
Google ux design
05-2023
IBM data analyst
03-2023
Customer Service Representative
Concentrix
12.2022 - 05.2023
Student
Colorado Technical University Online
11.2022 - 01.2025
Content Writer
Self-employeed
04.2022 - Current
Website Designer
Self Employed Web
01.2022 - Current
Cleaner
Self Employed Services
09.2012 - 06.2023
Sandwich Artist
SUBWAY®Restaurants
07.2012 - 12.2014
Bachelor Of Computer Science -
Colorado Technical University