Jennifer Meza
Indio,CA
Summary
Experienced with clinical management, focusing on enhancing patient care and operational efficiency. Utilizes strategic planning and leadership to drive team performance and compliance with healthcare standards. Track record of implementing process improvements and fostering collaborative work environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clinical Manager/ Lead Medical Assistant
United Medical Group Inc. - Dr. Shahriyar Tavakoli
06.2020 - Current
- Take and document vital signs and collect information for patients chief complaint
- Prepare patient charts (paper and electronic)
- Review past medical history and reconcile medications
- Send referral and prior authorizations for HMO patients
- Order any testing for patients including any procedures, labs, x-rays, diagnostics, sleep studies, and oxygen orders
- Perform walking pulse oximetry for oxygen qualification
- Check status of testing and called patients with results after doctors review
- Basic front desk duties (scheduling and answering phones)
- Order and refill medications
- Scanning and filling
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
Back Office Tech (Internship- 180 hours)
Acuity Eye Group
02.2020 - 03.2020
- Company Overview: Retina Institute & Acuity 360 Advanced Vision Center
- Conduct a basic Visual Acuity (VA) assessment
- Perform an intraocular pressure (IOP) test with a Tonopen unit
- Administer topical ophthalmic and dilation medications to a patient
- Collect and document the patient's chief complaint
- Perform basic front office tasks and functions
- Verify the patient's ocular and medical health history
- Document any medications patient is taking
- Take Fundus photos
- Retina Institute & Acuity 360 Advanced Vision Center
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Store Manager/ Key Holder
Plato's Closet
05.2017 - 12.2019
- Opened and closed the store, including counting cash, opening and closing registers
- Managed registers hourly
- Creating staff assignments
- Trained new employees
- Supervised teams of up to 5 employees, provided leadership and guidance
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Server
Hawthorn Retirement Group
05.2016 - 03.2017
- Maintain safe food handling standards at all times
- Took orders by memory
- Ensured positive customer dining experiences by executing quality assurance practices
- Completed opening and closing checklist according to set standards
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Associate of Science - Health Sciences
College of The Desert
Palm Desert, CA12-2024
Certified Medical Assistant - California - Medical Assistant
Mayfield College
Cathedral City03-2020
Skills
- Patient care
- Electronic health records
- Medical billing
- Time management
- Customer service
- Clinical leadership
- Managerial experience
- HIPAA
- Direct patient care
- Money handling
- Cash register operation
- Professionalism and courtesy
Certification
- Basic Life Support (BLS) & CPR Certified - American Heart Association.
- CCMA-C California Certified Medical Assistant (1/2023-1/2028)
Languages
English
Spanish
Timeline
Clinical Manager/ Lead Medical Assistant
United Medical Group Inc. - Dr. Shahriyar Tavakoli
06.2020 - Current
Back Office Tech (Internship- 180 hours)
Acuity Eye Group
02.2020 - 03.2020
Store Manager/ Key Holder
Plato's Closet
05.2017 - 12.2019
Server
Hawthorn Retirement Group
05.2016 - 03.2017
Associate of Science - Health Sciences
College of The Desert
Certified Medical Assistant - California - Medical Assistant
Mayfield College
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