JENNIFER MICHAUD
Accounts Payable Specialist
Citrus Heights,CA
Summary
Dedicated and detail-oriented professional with extensive experience in administrative roles, adept at coordinating operations, managing teams, and ensuring seamless workflow. Seeking a challenging position as an Accounts Payable or Accounts Receivable Specialist to leverage skills in organizational management, customer service, and process optimization.
Overview
9
9
years of professional experience
Work History
Account Payable Specialist
Myers & Sons Construction
01.2024 - 02.2024
- Key up to 100 invoices daily to accurately reflect vendor contract terms.
- Reconcile customer accounts and resolve discrepancies, ensuring that all transactions are accurately reflected.
- Assist in month-end closing process by providing necessary reports and reconciliations.
- Assist with other financial and accounting tasks as needed, such as supporting audits or special projects.
- Reorganized accounts payable processes, decreasing supplier payment delays from 150 to 90 days.
- Developed client rapport by efficiently addressing incoming correspondence and resolving 40 A/P inquires per day.
- Maintained 98% accuracy while processing $75,000 worth of payments.
Delivery Associate Manager
Amazon Delivery Service Partner
10.2020 - 12.2023
- Workers' compensation claims coordinator, reports claim and processes all paperwork timely to ensure submission to insurance company or third-party administrator as required by state and company policies.
- Serve as point of contact for 55 employees, addressing inquiries, providing guidance on HR policies, and assisting in conflict resolution.
- Managed last-mile delivery logistics efficiently, ensuring timely completion of daily routes within specified timelines.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising quality of work or customer satisfaction.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Provided professional services and support in a dynamic work environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Onboarded new employees with training and new hire documentation.
- Defined clear targets and objectives and communicated to other team members.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Maintained professional, organized, and safe environment for employees and patrons.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Volunteer Coordinator and Production Crew
Operation Shields Up
04.2020 - 06.2020
- Supervised and coordinated volunteer activities for assembly and delivery of face shields to first responders and healthcare workers.
- Maintained adherence to sanitation and assembly SOPs, overseeing packing and shipment preparation.
- Produced over 32,000 face shields, contributing significantly to fulfilling state requirements.
Administrative Assistant
Brower Mechanical, Inc.
01.2019 - 07.2019
- Managed client database updates and administrative tasks, including handling leads, payments, and paperwork.
- Acted as liaison between clients, 5 sales associates, and 3 internal departments, ensuring seamless communication and reporting.
- Provide administrative assistance such as calendar management, scheduling appointments, and handling correspondence.
- Assist in processing all weekly sales orders, coordinating with various departments to ensure timely delivery.
Administrative Assistant
Key Housing Associates.
08.2018 - 11.2018
- Assist in managing calendars, scheduling appointments, and handling correspondence for leasing department.
- Handled U.S.-based maintenance issues, coordinated shutdown of corporate apartments, and managed multi-line phones, ensuring excellent customer service.
- Coordinated communication for housekeeping and maintenance needs for up to 30 properties located in various countries.
- Schedule and coordinate property inspections and walkthrough for prospective tenants.
Administrative Assistant
Action Properties.
12.2017 - 06.2018
- Assist in responding to inquiries from prospective tenants regarding available properties, leasing terms, and application processes.
- Schedule and coordinate up to 50 property viewings or tours for potential tenants, providing detailed information and guidance.
- Assist in preparation and completion of lease agreements, rental applications, and other necessary documentation.
- Maintain accurate and organized records of leasing activities, including tenant information, lease agreements, and rental payments.
- Coordinate with maintenance staff or property managers to address tenant concerns or maintenance requests promptly.
- Assist in conducting 12 property inspections weekly while ensuring that rental units are well-maintained and ready for occupancy.
- Act as point of contact for current tenants, addressing inquiries, facilitating lease renewals, and providing assistance as needed.
- Assist in resolving up to 30 tenant issues or disputes in a timely and professional manner.
Accounts Receivable Specialist
Lenahan, Lee, Slater & Pearse, LLC
09.2014 - 02.2016
- Creating and sending invoices to customers for goods or services rendered.
- Entering financial transactions, such as payments received and adjustments, into accounting system or software.
- Tracking outstanding balances and following up with customers regarding overdue payments.
- Matching payments received with invoices issued to ensure accuracy in accounting records.
- Investigating and resolving discrepancies or issues related to invoices, payments, or customer accounts.
- Corresponding with customers via phone, email, or mail to address inquiries, provide billing information, or follow up on outstanding balances.
- Generating reports summarizing accounts receivable status, aging analysis, and collections efforts for management review.
- Collected approximately $750k of aged accounts receivable while maintaining and improving client relations.
Education
Associate of Science - Accounting
Sierra Community College
Rocklin, CA05.2014
Associate of Science - Administrative Professional
Sierra Community College
Rocklin, CA05.2014
Associate of Science - Business Administration
Sierra Community College
Rocklin, CA05.2014
Skills
- Data Base Management
- Interpersonal Skills
- Communication
- Problem-solving
- Data inputting
- Invoice Processing
- Account Reconciliation
- Transaction reviewing
- Vendor Relationship Management
- Vendor invoice processing
- Accounts Payable
- Accounts Receivable
- Data Analysis
- Account Auditing
- Bookkeeping Support
- Microsoft Office
Timeline
Account Payable Specialist
Myers & Sons Construction
01.2024 - 02.2024
Delivery Associate Manager
Amazon Delivery Service Partner
10.2020 - 12.2023
Volunteer Coordinator and Production Crew
Operation Shields Up
04.2020 - 06.2020
Administrative Assistant
Brower Mechanical, Inc.
01.2019 - 07.2019
Administrative Assistant
Key Housing Associates.
08.2018 - 11.2018
Administrative Assistant
Action Properties.
12.2017 - 06.2018
Accounts Receivable Specialist
Lenahan, Lee, Slater & Pearse, LLC
09.2014 - 02.2016
Associate of Science - Accounting
Sierra Community College
Associate of Science - Administrative Professional
Sierra Community College
Associate of Science - Business Administration
Sierra Community College
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