Jennifer Michel
Pocatello,ID
Summary
Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with 26 years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assosiate
ISU Craft Shop
Pocatello, Idaho
08.2023 - Current
- Reported any discrepancies or errors in pricing or inventory levels to management.
- Assisted customers with selecting items and answering questions about products.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Provided customer service support for inquiries, complaints, and returns.
- Performed cash register functions accurately and efficiently.
- Processed payments using point-of-sale systems.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Organized backroom areas to maintain a clean and organized work environment.
- Maintained an up-to-date knowledge of store promotions, specials, events..
- Answered customer questions and provided store information.
- Built and maintained relationships with peers and upper management to drive team success.
- Communicated clearly with customers in person and via telephone, driving positive experiences.
Team Leader
Alaska Airlines
San Diego, CA
04.2005 - 03.2022
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Maintained a positive work environment that promoted collaboration between team members.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Fostered positive employee relationships through communication, training and development coaching.
- Conferred with other supervisors to coordinate operations and activities within or between departments.
Education
Some College (No Degree) - German Language And Literature
Grossmont College
El Cajon, CASome College (No Degree) - General Studies
San Diego Miramar College
San Diego, CARadiologic Technology
Idaho State University
Pocatello, IDSkills
- Preparing reports
- Relationship Building
- Decision-Making
- Time Management
- Conscientious and Detail-Oriented
- Analytical
- Resourceful and Reliable
Accomplishments
- ISU deans list for 2023 fall semester
- ISU deans list for 2024 spring semester
Certification
- AHA BSL certification through ISU Continuing Education/Workforce Training (2023)
- Completed the Behavioral Health and Substance Abuse (HSM) for public health professionals through ISU Continuing Education/ Workforce Training (2023)
Timeline
Assosiate
ISU Craft Shop
08.2023 - Current
Team Leader
Alaska Airlines
04.2005 - 03.2022
Some College (No Degree) - German Language And Literature
Grossmont College
Some College (No Degree) - General Studies
San Diego Miramar College
Radiologic Technology
Idaho State University