Jennifer Mihalovich
DES MOINES
Summary
Results-oriented professional skilled in employee training and onboarding facilitation. Track record of evaluating training effectiveness and streamlining communication across departments to foster an efficient workplace environment. Committed to supporting organizational growth through effective training solutions.
Overview
17
17
years of professional experience
Work History
Learning Trainer
Amazon
Bondurant
06.2022 - 11.2025
- Facilitated onboarding sessions for new employees, ensuring smooth transitions.
- Evaluated training effectiveness through feedback and performance assessments.
- Collaborated with team leaders to identify skill gaps and training needs.
- Evaluated operations to identify training needs and foster effective implementation and communication.
- Maintained up-to-date records of all trainings conducted within the organization.
- Conducted orientations to familiarize new hires with company policies, procedures, and expectations.
- Supported daily operational tasks by coordinating workflow among team members.
- Assisted in maintaining inventory accuracy through regular audits and updates.
- Streamlined communication between departments to enhance process efficiency.
- Trained new employees on operational processes and safety protocols.
- Ensured compliance with company policies during daily operations.
Gas Station Clerk
Git-N-Go
Des Moines
11.2017 - 03.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained inventory levels by restocking shelves and organizing products.
- Provided excellent customer service by answering inquiries and resolving issues.
- Ensured cleanliness and safety standards in the store environment consistently.
- Assisted in training new staff on operational procedures and customer service practices.
- Monitored fuel supply levels and reported discrepancies to management promptly.
- Handled cash register operations, including balancing drawers at shift end.
- Verified age of customers purchasing alcohol or tobacco products with valid ID.
- Greeted customers entering the gas station and provided assistance when needed.
- Maintained cleanliness of store by sweeping floors, wiping counters and restocking shelves.
- Provided excellent customer service by addressing complaints promptly and courteously.
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
- Operated cash register to process transactions accurately and efficiently.
- Stocked shelves with merchandise such as snacks, drinks and other convenience items.
Cashier
Walmart
Des Moines
05.2009 - 02.2010
- Processed customer transactions efficiently at checkout stations.
- Assisted customers with product inquiries and store navigation.
- Maintained clean and organized checkout areas throughout shifts.
- Handled cash, credit, and gift card transactions accurately.
- Resolved customer complaints with empathy and professionalism.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Learned roles of other departments to provide coverage and keep store operational.
Education
GED -
Massachusetts
Vilseck, Germany09-2004
Skills
- Employee training
- Training evaluation
- Skills assessment
- Onboarding facilitation
- Communication strategies
- Process improvement
- Compliance adherence
- Operational efficiency
- Customer service
- Workflow coordination
- Communication skills
- Conflict resolution
- Team collaboration
- Attention to detail
- Problem solving
- Process documentation
- Lean methodologies
- Assignment delegation
- Staff mentoring and coaching
Timeline
Learning Trainer
Amazon
06.2022 - 11.2025
Gas Station Clerk
Git-N-Go
11.2017 - 03.2018
Cashier
Walmart
05.2009 - 02.2010
GED -
Massachusetts