Jennifer Mikus
Southampton,New Jersey
Summary
Motivated Store Manager with 15 years of experience smoothly running stores and coaching employees. Focused on increasing efficiency while reducing costs by implementing useful procedures and tight controls. Resourceful and forward-thinking with hard-working and dedicated mindset.
Overview
25
25
years of professional experience
Work History
Store Manager
FedEx Office
03.2016 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
Interim Senior Store Manager
FedEx Office
05.2024 - 06.2024
- Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Exceeded sales targets consistently through proactive promotion of products/services while maintaining exceptional levels of customer service.
- Enhanced store appearance with meticulous merchandising, visual displays, and well-organized inventory management.
- Maintained strict compliance with all safety regulations, legal requirements, and company policies to protect the business from potential liabilities.
Store Manager
FedEx Office
05.2010 - 03.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Store Consultant
Fedex Kinkos
10.2007 - 05.2010
Store Consultant
Fedex Kinkos
10.2004 - 10.2007
Store Consultant
Kinkos
06.1999 - 06.2003
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Negotiated and closed deals with minimal oversight.
Education
High School Diploma -
Maple Shade High School
Maple Shade Township, NJSkills
- High-energy attitude
- MS Office proficient
- Superior communication skills
- Excellent multi-tasker
- Building brand awareness
- Customer Service
- Multitasking and Organization
- Store operations
- Friendly and Positive
- Outstanding communication skills
- Team leadership and coaching
Timeline
Interim Senior Store Manager
FedEx Office
05.2024 - 06.2024
Store Manager
FedEx Office
03.2016 - Current
Store Manager
FedEx Office
05.2010 - 03.2016
Store Consultant
Fedex Kinkos
10.2007 - 05.2010
Store Consultant
Fedex Kinkos
10.2004 - 10.2007
Store Consultant
Kinkos
06.1999 - 06.2003
High School Diploma -
Maple Shade High School
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