Jennifer Milam
Cleveland,United States
Summary
Experienced administrative assistant with a strong focus on delivering exceptional customer service and providing comprehensive administrative support. Known for a friendly and approachable demeanor, excels in creating a positive and welcoming environment for clients and colleagues. Highly organized and detail-oriented, effectively manages multiple tasks and prioritizes deadlines to ensure smooth operations. Proven track record of success in supporting teams and enhancing efficiency, dedicated to contributing to the overall success of the organization.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
First Command Financial Services Inc.
02.2023 - Current
- Upholds security standards to safeguard sensitive information.
- Delivers excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Manages time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Assists in the preparation of regularly scheduled appointments.
- Prepares and submits forms for insurance products and investment accounts.
- Communicates with insurance and investment companies regularly.
- Writes and distributes email, faxes, and forms.
- Monitors and organizes upcoming meetings with Microsoft Outlook Calendar.
- Coordinates daily tasks and communications using Microsoft Teams.
- Ensures document archiving and data accuracy in the Salesforce platform.
- Handles various daily, weekly, and monthly admin responsibilities.
Administrative Assistant
Parma Heights Baptist Church
08.2016 - 02.2023
- Performs work involving the collection, compilation and/or tracking of data
- Utilizes Microsoft Office Suite to create and revise documents
- Provides efficient and courteous service to people entering or calling the office
- Manages and completes paperwork and overall office administration operations
- Oversees and replenishes office supply inventory
- Performs document searches and related administrative work as needed to ensure completeness of personnel records
- Provides guidance in the completion of applications and forms
- Processes forms, ensuring all information is accurate and complete
- Performs background checks, maintaining confidentiality
- Maintains and updates files and records in database, reviewing for accuracy, inputting changes as needed
Assistant Preschool Teacher
Sonshine Preschool
08.2015 - 05.2018
- Interacted with children one-on-one and in small groups to enhance and support learning activities
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance
- Assisted teacher with developing creative program suitable for preschool children
Home Childcare Provider
Self Employed
01.2011 - 06.2016
- Maintained effective schedule balance between rest periods, active play and instruction
- Handled daily tasks efficiently to minimize time away from children
- Utilized games, toys and books to develop and improve cognitive skills and physical abilities
Telemarketing Sales Representative
Morex Marketing/BabyToBee.com
05.2008 - 09.2010
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing
- Recorded contact information of customers and potential customers in internal database
- Overcame objections using friendly, persuasive strategies
Customer Service Representative
LiveOps
06.2007 - 12.2009
- Offered advice and assistance to customers, paying attention to special needs or wants
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Responded to customer requests for products, services and company information
Education
High School Diploma -
Highland High School
Skills
- Administrative Support
- Customer Service
- Analytical Skills
- Database Management
- Excellent written and verbal communication skills
- Research Skills
- Calendar Management
- Data Entry
Timeline
Administrative Assistant
First Command Financial Services Inc.
02.2023 - Current
Administrative Assistant
Parma Heights Baptist Church
08.2016 - 02.2023
Assistant Preschool Teacher
Sonshine Preschool
08.2015 - 05.2018
Home Childcare Provider
Self Employed
01.2011 - 06.2016
Telemarketing Sales Representative
Morex Marketing/BabyToBee.com
05.2008 - 09.2010
Customer Service Representative
LiveOps
06.2007 - 12.2009
High School Diploma -
Highland High School
Similar Profiles
Dale SandersDale Sanders
Financial Advisor at First Command Financial Services Inc.Financial Advisor at First Command Financial Services Inc.
Lore FordLore Ford
Financial Advisor at First Command Financial Services Inc.Financial Advisor at First Command Financial Services Inc.
Daniel CoonceDaniel Coonce
Associate Director - Customer Centricity at First Command Financial Services Inc.Associate Director - Customer Centricity at First Command Financial Services Inc.