Jennifer Miles
Haines City,FL
Summary
Professional event manager with expertise in orchestrating high-profile special events. Adept at strategic planning, vendor negotiations, and budget management. Strong focus on team collaboration and achieving results. Known for adaptability and effective problem-solving in dynamic environments. Skilled in stakeholder communication, logistics coordination, and delivering exceptional guest experiences.
Overview
25
25
years of professional experience
Work History
Director of Special Events
Amateur Athletic Union National Headquarters
01.2007 - Current
- Implemented continuous improvement initiatives based on attendee feedback, leading to higher satisfaction rates for future events.
- Mentored junior staff members in the planning and execution of special events, fostering a positive work environment and promoting professional growth.
- Managed budgets effectively, ensuring the successful execution of various events while staying within financial constraints.
- Optimized event scheduling by creating detailed timelines that outlined deadlines for critical tasks throughout the planning process.
- Streamlined event registration processes, improving attendee satisfaction and reducing wait times at events.
- Evaluated past event performance data to identify areas for improvement in future events, resulting in consistently better experiences for attendees.
- Established strong relationships with vendors, securing favorable contracts for catering, venues, and other services necessary for successful events.
- Introduced new technologies into the planning process, such as mobile apps or digital invitations designed to streamline communication between staff members and attendees before an event occurred.
- Researched vendors and locations, liaised between event staff and facilities and arranged teams to coordinate event setup and teardown.
- Developed creative themes for events and created related activities to engage attendees.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Oversaw event registration process by collecting and tracking attendee information.
- Coordinated travel and accommodations for event attendees.
- Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems and trained and supported team members and volunteers.
Director of Combat Sports (Senior Sports Manager)
Amateur Athletic Union National Headquarters
01.2001 - Current
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Oversaw game day operations, managing staff schedules, security protocols, and event logistics.
- Organized community outreach events to foster positive relationships between the sports program and the public.
- Evaluated existing policies within the sports program, recommending improvements for efficiency and effectiveness where necessary.
- Mentored junior staff members on best practices in sports management, fostering a culture of professional growth within the organization.
- Negotiated contracts with vendors, securing favorable terms and cost savings for the organization.
- Developed successful marketing campaigns to promote events and increase ticket sales.
- Built strong relationships with local businesses to secure sponsorships and partnerships for the organization.
- Coordinated travel arrangements for teams, ensuring efficient transportation and accommodations during international travel.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Monitored budget and expenditures, keeping sports within budget.
- Developed and implemented marketing strategies to increase customer engagement and drive revenue.
Internship Program Coordinator
Amateur Athletic Union National Headquarters
01.2007 - 01.2017
- Management of internship programs for Fall, Spring and Summer
- Working in conjunction with the Sports Managers and their needs for interns’ dependent on the department
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Duties include interviewing potential intern candidates, attending college career fairs, speaking at local colleges in regards to our organization and recruiting potential candidates, organizing internship projects and overseeing their time
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Initiated partnerships with several Florida Colleges and Universities including Florida State University, Florida Southern College and the University of Central Florida – DeVos program in order to secure volunteers for events and interns for the summer semester
- Developed marketing materials to promote program offerings, increasing awareness and participation rates among target audiences.
- Worked in conjunction with the Intern Queen and many Universities/Colleges to locate possible intern candidates
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- In the past years, I have hired numerous interns from all over the United States - all unpaid and without housing
Rights Holder Board Member
NASC
01.2013 - 01.2014
- The Board of Directors consists of the Officers, the Immediate Past Chairman, twelve (12) individuals representing Active Members, two (2) individuals representing Allied Members, and two (2) individuals representing the Rights Holder Members in good standing with the Association
Professional Development Committee Member
NASC
01.2012 - 01.2014
- The Professional Development Committee works directly with the NASC staff to develop and implement the NASC Certified Sports Event Executive (CSEE) Program
- Committee members assist in the development of each module and strive to continually strengthen the CSEE brand through frequent evaluation of the program
- Participate in monthly conference calls
Sports Legacy Committee Member
NASC
01.2012 - 01.2014
- The Sports Legacy Committee manages the Sports Legacy Fund
- The committee establishes the criteria and eligibility requirements for beneficiaries of the fund and selects the beneficiary each year
- The committee also coordinates the annual fundraiser and equipment donation
- Participate in monthly conference calls
Member Mentoring Committee Member
NASC
01.2008 - 01.2012
- The Mentoring Committee cultivates relationships with new members to help guide them through their first year of membership
- The committee educates general members about benefits and resources that will help them make the most of their membership
- The committee provides a vast amount of industry experience and know-how to members on various topics related to the industry
- Participated in monthly conference calls
Rights Holder Committee Member
NASC
01.2008 - 01.2012
- Assist in recruiting new Rights Holders to the NASC Symposium and moderating the Rights Holder Meeting
- Participated in monthly conference calls
Road Crew Internship
Summit Sports
06.2000 - 08.2000
- Assisted the Regional Event Directors with the set-up, management, and tear-down of events all over the United States (i.e
- Lining fields, goal and interactive area set-up/tear-down, pre-event registration, tournament management, guest services, etc…)
- Arranged and managed the event logistical details (i.e
- Security, trash removal, medical support, portable toilets, etc...)
- Loaded, transported and maintained equipment in good working condition to and from each event
- Kept and recorded equipment/truck inventory before and after each event and communicated/reported the inventory weekly to the National Headquarter Office
- Assisted with Event Marketing by distributing event-advertising materials in local event markets and with the fulfillment of sponsor contract obligations
Education
BACHELOR OF SCIENCE - Business Administration
Florida Southern College
Lakeland, Florida05.1999
Skills
- Event & project management
- Brand awareness
- Social media promotion
- Food and beverage planning
- Customer service
- Creativity, flexibility and adaptability
- Multitasking Abilities
- Microsoft office
- Team leadership and motivation
Awardscertificationsmemberships
- AAU Presidential Leadership Award Winner
- Certified Sports Event Executive (CSEE)
- Positive Coaching Alliance Certification (Sections 1 - 3)
- CPR & AED Certified
Timeline
Rights Holder Board Member
NASC
01.2013 - 01.2014
Professional Development Committee Member
NASC
01.2012 - 01.2014
Sports Legacy Committee Member
NASC
01.2012 - 01.2014
Member Mentoring Committee Member
NASC
01.2008 - 01.2012
Rights Holder Committee Member
NASC
01.2008 - 01.2012
Director of Special Events
Amateur Athletic Union National Headquarters
01.2007 - Current
Internship Program Coordinator
Amateur Athletic Union National Headquarters
01.2007 - 01.2017
Director of Combat Sports (Senior Sports Manager)
Amateur Athletic Union National Headquarters
01.2001 - Current
Road Crew Internship
Summit Sports
06.2000 - 08.2000
BACHELOR OF SCIENCE - Business Administration
Florida Southern College
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