Jennifer Miller
MARYSVILLE,OH
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
8
8
years of professional experience
Work History
Recruiting Intern
Cameron Mitchell Restaurants
03.2023 - Current
- Participated and facilitated foundations of Culinary Internship Program
- General administrative responsibilities
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
- Streamlined applicant tracking through weekly audits utilizing Pivot tables
- Created and updated tracking spreadsheets using MS Excel.
- Tracked and facilitated compliance of ServSafe Harassment Training
- Tracked completion and discrepancies for employment letter completion
- Tracked and facilitated completion of criminal background check process for new hires.
- Improved operational processes resulting in productivity increase in HR department.
- Managed change through open communication for addressing employee concerns, allowing for different opinions and publicizing new strategies.
- Tracked and documented worker's compensation claims and data.
- Worked with HR team to coordinate company events.
- Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
- Updated and maintained employee records to respond quickly to requests for information.
- Maintained strict confidentiality of all payroll information and records.
- Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
- Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
- Processed associate terminations in UKG system
- Facilitated communication and collaboration with employees and management to encourage teamwork and rapport.
- Monitored and enforced company policies and procedures to determine compliance with applicable laws and regulations.
- Documented and updated job descriptions as well as implemented wage surveys.
- Participated in recruitment and selection process for new hires.
- Participated in job fairs to recruit new talent.
- Studied research and trends on best practices in HR field.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Communicated with restaurant managers to achieve and maintain staffing levels
Licensed Nail Technician
Mod Salon
11.2021 - Current
- Aided in client comfort through entire service process from check in to check out
- Informed and guided client through service process
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Oversaw schedule to manage appointments of new and existing clients.
- Offered advice and recommended products to improve and maintain nails.
- Utilized specialized tools and techniques to restore natural nails and create unique nail art.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Completed consultations with spa guests to determine nail care needs.
- Treated, prepared, and maintained clients' nails on both hands and feet.
- Grew repeat client base through effective marketing and customer service.
- Collaborated with other members of salon staff to provide amazing client experience.
SHADOWING EXPERIENCE, Cameron Mitchell Restaurants
- 02.2023
- Observed Recruiting, Benefits, Payroll, and Generalist departments
- Observed utilization of UGK system within Recruiting and Benefits
- Discussed various options for future certifications and growth—PHR.
Technical Advisor
TCC Verizon
09.2018 - 09.2021
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Tracked and recorded department inventory of products.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Accepted and processed payments and purchases for new equipment using POS system.
- Maintained accurate records of sales and customer information.
- Operated product tools, equipment and point of sale terminals.
- Monitored entrances and exits to promote store safety and minimize product loss.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences to 30 or more customers per day.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Achieved monthly number quota through sales and positive customer interactions
- Partnered with philanthropic department and local school for grant project to aid in further development with school
- Maintained store inventory and sales function through monthly inventory checks and store compliance
- Created positive shopping experience through sales and technological consultation with customers.
Barista Shift Lead
Sweet Aroma's Coffee
08.2016 - 01.2017
- Observed and evaluated workers and work procedures to check quality standards and service
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Performed various financial activities, such as cash handling and deposit preparation
- Recorded production and operational data on specified forms.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
Production Associate-Summer College Help
Honda Transmission Manufacturing
05.2015 - 08.2015
- Safely operated hand and power tools to complete repetitive tasks.
- Prepared materials for assembly work to keep workflows running smoothly.
- Participated in training sessions to enhance skills and knowledge.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Continuously checked products for quality assurance according to strict guidelines.
- Operated various machines used in production processes.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
Certification - Leadership
Sinclair Community College
Dayton, Ohio04.2021
Associate of Arts - Psychology
Sinclair Community College
Dayton, Ohio05.2023
Certificate - Human Resources Management
Sinclair Community College
Dayton, OH08.2023
Bachelor of Science - Psychology
Franklin University
Columbus, OH12.2024
Skills
- Applicant Tracking Management
- Complex Problem-Solving
- Proactive Communication
- Microsoft Office
- Excellent Written and Oral Communication
- Document and Records Management
- Customer Service
- Data Entry
- Adaptable to Changing Conditions
- Organizational Efficiency
- Administrative Support
- Human Resources Department Processes
Timeline
Recruiting Intern
Cameron Mitchell Restaurants
03.2023 - Current
Licensed Nail Technician
Mod Salon
11.2021 - Current
Technical Advisor
TCC Verizon
09.2018 - 09.2021
Barista Shift Lead
Sweet Aroma's Coffee
08.2016 - 01.2017
Production Associate-Summer College Help
Honda Transmission Manufacturing
05.2015 - 08.2015
SHADOWING EXPERIENCE, Cameron Mitchell Restaurants
- 02.2023
Certification - Leadership
Sinclair Community College
Associate of Arts - Psychology
Sinclair Community College
Certificate - Human Resources Management
Sinclair Community College
Bachelor of Science - Psychology
Franklin University
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