Jennifer Miller
Hoover ,AL
Summary
Proven Transportation Specialist having worked in all fields of Transportation over two decades in the industry. Specializing in building relationships with drivers, customers and co workers and making safety a number one priority.
Overview
12
12
years of professional experience
Work History
Dispatch / Load Planner
Church Transportation & Logistics
04.2024 - Current
- Reduced transportation costs for the company with effective load planning and consolidation techniques.
- Coordinated closely with carriers and drivers to address any issues, ensuring smooth operation of the supply chain.
- Resolved conflicts between shipping parties, effectively addressing concerns and finding mutually agreeable solutions.
- Updated company database with shipping information using McLeod Software to maintain visibility of operations for management.
Fleet Manager
Decker Truck Line, Inc.
05.2022 - 03.2024
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
- Maintained accurate driver information for delivery scheduling.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Evaluated fleet performance metrics regularly to identify areas for improvement, leading to increased productivity and revenue growth.
- Trained drivers to manage time effectively, improving overall mileage performance.
- Facilitated smooth communication channels between drivers and dispatchers to improve overall operational flow.
Billing Clerk
K.L. Breeden & Sons
06.2018 - 10.2021
- Executed billing tasks and recorded information in company databases.
- Verified accuracy of billing data and corrected discrepancies.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
- Maintained confidentiality of sensitive customer information by adhering to strict privacy guidelines, upholding the company''s reputation for professionalism in handling personal data.
- Demonstrated excellent time management skills by prioritizing tasks and meeting deadlines in a fast-paced, high-volume work environment.
- Maintained up-to-date customer records with accurate contact information, ensuring timely invoice delivery.
Operations Support Associate
A&S Kinard
09.2017 - 02.2018
- Performed ad hoc administrative duties as required, increasing overall departmental efficiency.
- Enhanced customer satisfaction by resolving issues and providing timely support.
- Managed daily workflow for optimal efficiency, ensuring tasks were completed accurately and on time.
- Developed strong working relationships with suppliers, improving communication channels and reducing lead times on orders.
Driver Manager
D.M. Bowman
12.2015 - 11.2016
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
- Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Enhanced driver performance by implementing effective training programs and coaching sessions.
- Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
- Counseled drivers on violations of company policy or service standards to improve performance.
Recruiter
Gypsum Express
01.2014 - 10.2014
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Advertised job opportunities on social media platforms and job boards.
Safety Coordinator
T.C. Services
02.2012 - 09.2013
- Gathered information, prepared reports, and drafted correspondence related to cases.
- Provided expertise on federal, state, and local transportation regulations, ensuring company-wide adherence to legal requirements at all times.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Collaborated with hiring managers to understand job requirements and expectations.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Studied job descriptions and qualifications to determine applicant requirements.
- Operated and maintained applicant tracking and candidate management systems.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
Education
Associate of Applied Science - Health Information Technology
DeVry University
Downers Grove, IL06.2015
Skills
Worksite safety
Team Collaboration
Routing
Transportation Planning
Logical reasoning
Shipping Documentation
Software Knowledge
Load Management
Records Management
Timeline
Dispatch / Load Planner
Church Transportation & Logistics
04.2024 - Current
Fleet Manager
Decker Truck Line, Inc.
05.2022 - 03.2024
Billing Clerk
K.L. Breeden & Sons
06.2018 - 10.2021
Operations Support Associate
A&S Kinard
09.2017 - 02.2018
Driver Manager
D.M. Bowman
12.2015 - 11.2016
Recruiter
Gypsum Express
01.2014 - 10.2014
Safety Coordinator
T.C. Services
02.2012 - 09.2013
Associate of Applied Science - Health Information Technology
DeVry University