Jennifer Miller
Traverse City,MI
Summary
Dynamic Community Manager/Brand Advocate with a proven track record at Serra Traverse City (previously Bill Marsh), enhancing brand visibility and fostering community engagement. An integral part of a marketing team that created the Bill Marsh Automotive brand resulting in the dealership becoming the largest automotive group in Northern Michigan. Skilled in MS Office Suite and relationship building, successfully organized events to boost brand awareness and supported marketing campaigns, demonstrating both creative adaptability and administrative capabilities.
Overview
15
15
years of professional experience
Work History
Community Manager/Brand Advocate
Serra Traverse City
05.2024 - Current
Community Manager/Brand Advocate
Bill Marsh Automotive Group
09.2020 - 05.2024
- Assess and respond to all donation requests
- Track and process all community fund activities
- Organize and manage events to boost brand awareness and community support
- Build and grow relationships with internal staff, customers, industry professionals, vendors and other company partners
- Assist with setting, planning and implementing digital, social media and traditional marketing campaigns
- Assist with customer service responses and support
- Support external and internal marketing initiatives
- Coordinate and support all marketing/PR/communications teams
- Work closely with Accounting department/help troubleshoot payment issues
- Collaborate with other departments as needed
Marketing Associate
Bill Marsh Automotive Group
12.2009 - 09.2020
- Boosted brand visibility by assisting with targeted marketing campaigns
- Supported the design process of various promotional materials including brochures, flyers, banners, and advertisements
- Coordinated graphics creation for effective advertising
- Worked closely with Marketing Director to create and maintain marketing materials
- Embraced the customer-centric training that puts the needs of the clients first
Education
Business Management
Oakland Community College
Royal OakSkills
- Community Engagement
- Administrative abilities
- Proficient in MS Office Suite
- Proficient in Google Sheets and Google Docs
- Knowledgeable in SignLab
- Sales Support
- Creative and Adaptable
- Data Entry
- Relationship Building
- Embrace the customer centered approach to business
Activites/Community Involvement
- Founding Board Member/Key Organizer and Fundraiser - TC Patriot Game
- Volunteer with Toys for Tots/Bikes for Tikes
- Organizer of Kampout for KAIR benefitting the Kalkaska Area Interfaith Resources Food Pantry
- Organizer of Drive for your School events at local elementary and high schools
- Big Brothers/Big Sisters
- Child & Family Services
- Father Fred Foundation
- Jobs for Vets
- GTACS Gladhander
- Running for Babies
- Caring for Kelsey
Timeline
Community Manager/Brand Advocate
Serra Traverse City
05.2024 - Current
Community Manager/Brand Advocate
Bill Marsh Automotive Group
09.2020 - 05.2024
Marketing Associate
Bill Marsh Automotive Group
12.2009 - 09.2020
Business Management
Oakland Community College
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