Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Miller

TAYLORS,SC

Summary

During my time in the service industry I have developed skills in enhancing the customers experience. I've learned how to be attentive and adapt not only to customers needs but also how to be an integral part of the restaurant eco system. I have learned how to approach situations that may arise in a professional and timely manner so that the customer leaves happy and impressed with their experience. Above all as past employers and fellow employees will tell you I get along with everyone and understand that the success of myself is directly related to the success of those around me.

Overview

14
14
years of professional experience

Work History

Server

Cantina 76 - Greenville
01.2023 - Current
  • Continued to develop skills in a fast paced work environment.
  • Help customers navigate their way through an extensive menu.
  • Give not only food recommendations but also drink pairings.

Sales Manager

Bloom Bridal LLC
07.2022 - 06.2024
  • Helped build and design this shop from an idea to its actual conception.
  • Continued to show high conversion rates.
  • Responsible for maintaining inventory and sales.
  • Sold and fitted wedding dresses for brides-to-be.
  • Scheduling appointments, and assisting/managing bridal events and or conventions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Referral Coordinator

Achieve MD
06.2016 - 08.2022
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Maintained accurate records on in-progress and completed referrals.
  • Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
  • Scheduled appointments with specialists on behalf of clients.
  • Developed and maintained strong working relationship with referral sources to streamline processing.
  • Assisted with completion of referral forms and verified data accuracy and completion

Hostess Then Server

Sassafras Southern Bistro
09.2010 - 10.2016
  • Started job as a hostess and was promoted to server
  • Learned how to develop relationships with regular and new customers alike.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.

Server

Mac's Speed Shop
02.2016 - 09.2016
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Learned to navigate high volume, multi task, and make sure each table felt prioritized.

Education

High School Diploma -

St. Joseph's Catholic High School
Greenville
05.2012

Skills

  • Guest Engagement
  • Strong Work Ethic
  • High-volume dining
  • Suggestive Selling
  • Order Accuracy
  • Food Running
  • Table Bussing
  • Safe Food Handling
  • Table setting knowledge
  • Customer service skills
  • Always willing to learn

Timeline

Server

Cantina 76 - Greenville
01.2023 - Current

Sales Manager

Bloom Bridal LLC
07.2022 - 06.2024

Referral Coordinator

Achieve MD
06.2016 - 08.2022

Server

Mac's Speed Shop
02.2016 - 09.2016

Hostess Then Server

Sassafras Southern Bistro
09.2010 - 10.2016

High School Diploma -

St. Joseph's Catholic High School

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Jennifer Miller