Jennifer Miller
Bel Air,MD
Summary
With 27 years of experience in practice management, successfully leading and overseeing the financial, personnel, and operational aspects of various organizations. Focused on developing precise and targeted business operations plans, reviewing performance metrics, and implementing necessary changes to drive growth. Forward-thinking leader excelling in setting ambitious goals and maintaining high-quality standards while efficiently achieving objectives.
Overview
26
26
years of professional experience
Work History
Senior Practice Manager
Banfield Pet Hospital- Mars Veterinary Health
2011.11 - Current
- Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures, and financial reporting.
- Maximized efficiency by coaching and mentoring 30 personnel on company principles, industry practices and company procedures.
- Developed a robust risk management framework to identify potential issues and mitigate adverse impacts on the business.
- Set, enforced and optimized internal policies for areas such as medical quality and client experience to maintain business agility and responsiveness to dynamic market demands.
- Recruited and trained 12 internal candidates for potential management role opportunities.
- Drove organizational goals by effectively and efficiently identifying and solving complex strategy problems.
- Streamlined project management workflows, enabling faster completion times without sacrificing quality or scope requirements.
Practice Administrator
Alexander M. Guba, M.D.
1998.04 - 2011.04
- As member of practice executive team, collaborated on strategic planning and ensuring that practice operations aligned with organizational mission, vision, and goals.
- Oversaw all financial transactions and management functions. Strategically managed a $1,000,000 operating budget when controlling accounts payable, accounts receivable and billing and claims processes to obtain maximum reimbursement from Medicare, Medicaid and other insurance providers.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, payroll and benefits administration and general liability.
- Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
Education
Bachelor of Science - Biology
Towson University
Baltimore, MD1996
Skills
- Workflow planning
- Policy development
- Conflict resolution
- Effective leader
- Operations Management
- Developing direct reports
- Managing Vision and Purpose
Timeline
Senior Practice Manager
Banfield Pet Hospital- Mars Veterinary Health
2011.11 - Current
Practice Administrator
Alexander M. Guba, M.D.
1998.04 - 2011.04
Bachelor of Science - Biology
Towson University
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