Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Miller

Summary

Self-motivated, detail-oriented individual who exemplifies professionalism, and an ability to manage multiple projects and tasks at any given moment. Demonstrated history of successful staff management and supervision, while providing high-quality sales guidance and effective customer service. Highlighted leadership qualities and the ability to work with and manage people from varying backgrounds, while implementing team values. Driven partner eager for professional growth and increased responsibility.

Overview

32
32
years of professional experience

Work History

General Manager of 4 locations

Boss the pet Connection
01.2007 - 11.2024
  • Deliver excellent customer service through the effective and efficient management of 23 store employees, providing guidance on and execution of day-to-day functions
  • Implemented goals-based sales motivation to achieve higher sales margins and improve profitability, working effectively
  • Create staff schedules and provide staff training to new hires and current associates
  • Developed and created a successful advertising plans including print and social
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Senior Sales Executive

Pitney Bowes (Mailing Division)
01.2001 - 01.2007
  • Develop and maintain key accounts
  • Consistently met yearly Pitney Bowes quota objective
  • Ranked Sales Top performer 4 out of 7 years
  • Ranked Top performer new customer growth
  • Qualified for Pitney Bowes sales incentive trips
  • Multiple 'salesperson of the month' awards
  • Performing sales executive with expert qualifications in new business development, account management, relationship building, and team leadership
  • Recognized for commitment to quality service and client satisfaction through creative problem-solving and customer-driven sales initiatives
  • Proven ability to manage key account relationships and large-scale projects
  • Experienced in presenting to C-Level Executives, after executing full needs analysis through a consultative approach
  • Equally successful working with a team or as an individual sales representative
  • Always overachieving plans by approaching every sale as a solution based sale while maintaining a high level of gross profit

Procurement Specialist

Pitney Bowes
01.1995 - 01.2001
  • Government Business for Texas, Florida and Oklahoma
  • Managed 250 sales representatives in order and buying procedures
  • Implemented training course for new sales executives

Senior Sales Representative

Natures Way
01.1993 - 01.1995
  • Expanded sales from 13 stores to 32 stores
  • Tripled division revenues for each sales territory
  • Coordinate distribution of products and merchandise display

Education

Associate of Arts - Humanities

Broward College
Fort Lauderdale, FL

Skills

  • Problem Solver
  • Computer Savvy
  • Positive Attitude
  • Sales expertise
  • Integrity
  • Business administration
  • Data-entry
  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Training and coaching
  • Customer relations
  • Staff training/development
  • Client relations
  • Customer retention
  • Marketing
  • New business development

Timeline

General Manager of 4 locations

Boss the pet Connection
01.2007 - 11.2024

Senior Sales Executive

Pitney Bowes (Mailing Division)
01.2001 - 01.2007

Procurement Specialist

Pitney Bowes
01.1995 - 01.2001

Senior Sales Representative

Natures Way
01.1993 - 01.1995

Associate of Arts - Humanities

Broward College

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    Train and work with officers, facilitate officers at different locations. Respond to the four stores that are under me and make sure all general managers are satisfied with the service that the officers displaying. And I make sure all officers are in good standing with the state compliance. Also I put plans in place to insure the clients safety "in event of rising situation. I also reprimand officers when they are not in compliance with the companies standards and protocols. at SARGENTTrain and work with officers, facilitate officers at different locations. Respond to the four stores that are under me and make sure all general managers are satisfied with the service that the officers displaying. And I make sure all officers are in good standing with the state compliance. Also I put plans in place to insure the clients safety "in event of rising situation. I also reprimand officers when they are not in compliance with the companies standards and protocols. at SARGENT

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Jennifer Miller