Jennifer Miller
Summary
Self-motivated, detail-oriented individual who exemplifies professionalism, and an ability to manage multiple projects and tasks at any given moment. Demonstrated history of successful staff management and supervision, while providing high-quality sales guidance and effective customer service. Highlighted leadership qualities and the ability to work with and manage people from varying backgrounds, while implementing team values. Driven partner eager for professional growth and increased responsibility.
Overview
32
32
years of professional experience
Work History
General Manager of 4 locations
Boss the pet Connection
01.2007 - 11.2024
- Deliver excellent customer service through the effective and efficient management of 23 store employees, providing guidance on and execution of day-to-day functions
- Implemented goals-based sales motivation to achieve higher sales margins and improve profitability, working effectively
- Create staff schedules and provide staff training to new hires and current associates
- Developed and created a successful advertising plans including print and social
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Senior Sales Executive
Pitney Bowes (Mailing Division)
01.2001 - 01.2007
- Develop and maintain key accounts
- Consistently met yearly Pitney Bowes quota objective
- Ranked Sales Top performer 4 out of 7 years
- Ranked Top performer new customer growth
- Qualified for Pitney Bowes sales incentive trips
- Multiple 'salesperson of the month' awards
- Performing sales executive with expert qualifications in new business development, account management, relationship building, and team leadership
- Recognized for commitment to quality service and client satisfaction through creative problem-solving and customer-driven sales initiatives
- Proven ability to manage key account relationships and large-scale projects
- Experienced in presenting to C-Level Executives, after executing full needs analysis through a consultative approach
- Equally successful working with a team or as an individual sales representative
- Always overachieving plans by approaching every sale as a solution based sale while maintaining a high level of gross profit
Procurement Specialist
Pitney Bowes
01.1995 - 01.2001
- Government Business for Texas, Florida and Oklahoma
- Managed 250 sales representatives in order and buying procedures
- Implemented training course for new sales executives
Senior Sales Representative
Natures Way
01.1993 - 01.1995
- Expanded sales from 13 stores to 32 stores
- Tripled division revenues for each sales territory
- Coordinate distribution of products and merchandise display
Education
Associate of Arts - Humanities
Broward College
Fort Lauderdale, FLSkills
- Problem Solver
- Computer Savvy
- Positive Attitude
- Sales expertise
- Integrity
- Business administration
- Data-entry
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Training and coaching
- Customer relations
- Staff training/development
- Client relations
- Customer retention
- Marketing
- New business development
Timeline
General Manager of 4 locations
Boss the pet Connection
01.2007 - 11.2024
Senior Sales Executive
Pitney Bowes (Mailing Division)
01.2001 - 01.2007
Procurement Specialist
Pitney Bowes
01.1995 - 01.2001
Senior Sales Representative
Natures Way
01.1993 - 01.1995
Associate of Arts - Humanities
Broward College
Similar Profiles
Neil McGrathNeil McGrath
Customer sales assistant at Pet ConnectionCustomer sales assistant at Pet Connection
Kallie StewartKallie Stewart
Lead Animal Care (Med) Specialist at North Shore Pet ConnectionLead Animal Care (Med) Specialist at North Shore Pet Connection
Rosalix GarciaRosalix Garcia
Assistant Dog Handler at Chocolate Pet ConnectionAssistant Dog Handler at Chocolate Pet Connection
Andre OsbornAndre Osborn
<ul><li>Directed 5 locations generating $14.5M+ in annual sales.</li><li>Delivered highest company metrics, with measurable gains over previous years:</li><li>Top 2 highest grossing stores ($4.3M and $3.8M)</li><li>Gross margin: 48.7%, a 6% improvement over prior year</li><li>Net income: $2.5M; EBITDA: 17.2%, up 4.5% year-over-year</li><li>Oversaw recruiting, development, and coaching for 30+ managers and team leaders.</li><li>Implemented district-wide retention strategy, reducing turnover significantly.</li><li>Ensured all units passed federal/state audits and maintained 100% compliance.</li><li>Mentored future leaders, facilitating internal promotions and long-term career growth, including 1 General Manager promoted to District Manager, 3 Assistant General Managers promoted to General Managers in other districts, and 4 Shift Leads advanced to AGM roles.</li><li>Partnered with local schools to provide food during sporting events and teacher appreciation days.</li><li>Launched community-focused promotions including free breakfast sandwiches for educators and 5% lunch discounts for local hospital nurses.</li><li>Maintained an average Wendy’s Done Right Visit (WDRV) score of 96 across all locations.</li><li>Achieved an average score of 95 on ECO/FSA food safety assessments with zero critical violations across the district.</li></ul> at Wendy’s (Arizona Restaurant Co. LLC)<ul><li>Directed 5 locations generating $14.5M+ in annual sales.</li><li>Delivered highest company metrics, with measurable gains over previous years:</li><li>Top 2 highest grossing stores ($4.3M and $3.8M)</li><li>Gross margin: 48.7%, a 6% improvement over prior year</li><li>Net income: $2.5M; EBITDA: 17.2%, up 4.5% year-over-year</li><li>Oversaw recruiting, development, and coaching for 30+ managers and team leaders.</li><li>Implemented district-wide retention strategy, reducing turnover significantly.</li><li>Ensured all units passed federal/state audits and maintained 100% compliance.</li><li>Mentored future leaders, facilitating internal promotions and long-term career growth, including 1 General Manager promoted to District Manager, 3 Assistant General Managers promoted to General Managers in other districts, and 4 Shift Leads advanced to AGM roles.</li><li>Partnered with local schools to provide food during sporting events and teacher appreciation days.</li><li>Launched community-focused promotions including free breakfast sandwiches for educators and 5% lunch discounts for local hospital nurses.</li><li>Maintained an average Wendy’s Done Right Visit (WDRV) score of 96 across all locations.</li><li>Achieved an average score of 95 on ECO/FSA food safety assessments with zero critical violations across the district.</li></ul> at Wendy’s (Arizona Restaurant Co. LLC)
Robert HensonRobert Henson
General Manager-Multi-Unit (6 Locations) at Carey HilliardsGeneral Manager-Multi-Unit (6 Locations) at Carey Hilliards