Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Miller

Elwood

Summary

Dynamic professional with extensive experience in reseller development and customer relationship management. Proven track record of building strong distributor relationships and implementing educational programs that drive strategic growth. Expertise in maximizing ROI on marketing investments through effective strategies and partnerships.

Overview

21
21
years of professional experience

Work History

Senior Manager of Reseller & Development

BioZyme Inc
St Joseph
09.2017 - Current
  • Built and maintained strong relationships with distributors through strategic recruitment and development of new and existing customers.
  • Led marketing efforts to effectively support and promote reseller activities.
  • Provided tools and educated distributor sales representatives to enhance their product knowledge and sales techniques.
  • Optimized team growth by establishing and managing successful KPIs.
  • Coordinated efforts across departments to facilitate company growth.
  • Developed comprehensive educational programs and actionable strategies to enhance reseller growth.
  • Evaluated marketing investments to maximize ROI and drive strategic growth.

Customer Service Manager

Lan Resources
St Jospeh
06.2007 - 08.2017
  • Directed outbound call operations, ensuring efficient communication and customer satisfaction.
  • Analyzed survey data to assess health status trends and improve customer service strategies.
  • Developed comprehensive training programs and tools to enhance caller success and optimize conversion rates.

Senior Manager of Sales

RQ2
Saint Joseph
06.2004 - 08.2005
  • Led a 250-seat inbound sales call center, achieving high standards of service and performance.
  • Supervised and guided sales callers, ensuring alignment with performance standards and organizational goals.
  • Generated insightful reports to drive sales growth and improve workflow management.

Education

High School Diploma -

Mid Buchana High School
Faucett, MO
05-1994

Skills

  • Strategic recruitment
  • Customer relationship management
  • KPI oversight
  • Program development
  • Cross-department collaboration
  • Reseller support
  • Problem solving
  • Team leadership
  • Performance optimization
  • Attention to detail
  • Adaptive planning
  • Customer service
  • Organizational skills

Timeline

Senior Manager of Reseller & Development

BioZyme Inc
09.2017 - Current

Customer Service Manager

Lan Resources
06.2007 - 08.2017

Senior Manager of Sales

RQ2
06.2004 - 08.2005

High School Diploma -

Mid Buchana High School

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