Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Miller

Live Oak

Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

33
33
years of professional experience

Work History

Store Manager

Ross Dress for Less
03.2025 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Store Manager

JoAnn Fabric
10.2007 - 05.2025
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Rotated merchandise and displays to feature new products and promotions.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Created work schedules according to sales volume and number of employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed, hired and developed top talent to strengthen workflow and productivity.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

Department Manager

Lowes
10.2006 - 10.2007
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.

Department Lead

Sam's Club/Walmart
10.1992 - 10.2006
  • Oversaw efficient inventory stocking and supply rotation.
  • Managed team schedules, department projects and quality assurance.
  • Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
  • Set up displays and trained employees on current promotions.
  • Implemented corporate planograms for new department products.
  • Supervised existing employees and recruited, interviewed and hired new ones.
  • Engaged employees in business processes with positive motivational techniques.

Education

High School Diploma -

Live Oak High School
Live Oak, CA

Skills

  • Marketing strategy development
  • Analytical solutions
  • Strategic initiatives
  • Sales methodologies
  • Business growth planning
  • Sales analytics
  • Mentorship and coaching
  • Solutions-oriented selling

Timeline

Store Manager

Ross Dress for Less
03.2025 - Current

Store Manager

JoAnn Fabric
10.2007 - 05.2025

Department Manager

Lowes
10.2006 - 10.2007

Department Lead

Sam's Club/Walmart
10.1992 - 10.2006

High School Diploma -

Live Oak High School

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