Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Jennifer Miller

Jennifer Miller

Alexandria,NV

Summary

Results-driven entrepreneur with a proven track record of launching and scaling businesses across IT, accounting, and retail. Leveraged AI agents and machine learning tools to optimize marketing campaigns, generate high-converting product descriptions, and improve SEO rankings for e-commerce growth. Skillfully used AI to craft customer-focused messaging and used AI to increase rankings and sales. Adept at rapidly acquiring new customers, building strong referral networks through exceptional service, and driving sustainable business growth. Now seeking to leverage entrepreneurial sales and business development expertise, AI-powered marketing strategies, and customer acquisition skills in a dynamic sales and/or business development role to help businesses grow and thrive.

Overview

20
20
years of professional experience
6
6
Certification

Work History

Business Owner

Vivashine Llc
02.2022 - 02.2025
  • Started a Marine Collagen Gummy Amazon Store
  • Deployed AI agents to analyze customer purchase history, behavior, and demographics to create highly personalized product recommendations and targeted promotions, resulting in a 20% increase in conversion rates within 6 months.
  • Leveraged AI agents for customer segmentation, identifying key buyer personas for collagen gummies and allowing for customized marketing campaigns that led to a20% rise in sales within 6 months of launch.
  • Utilized AI agents to analyze customer feedback and purchase data, enabling the creation of dynamic, personalized loyalty program rewards that improved customer retention by 20%.
  • Automated outreach campaigns using AI agents for lead qualification and nurturing, significantly reducing the sales cycle and increasing the number of qualified leads by 20%.
  • Enhanced customer support with an AI-powered Chatbot that handled high-volume inquiries about collagen gummies, leading to a 20% reduction in customer response time and a 20% increase in customer satisfaction.
  • Streamlined the cross-selling process by using AI agents to recommend complementary products (e.g., supplements, topical) to collagen gummy purchasers, increasing average order value by 20%.
  • Executed AI-driven sentiment analysis on customer reviews and social media to identify key product feedback and improve the collagen gummy formula, contributing to an overall 20% increase in positive customer reviews.
  • Engineered predictive analytics models using AI to forecast demand for collagen gummies, improving inventory management and reducing stockouts by 20%.
  • Analyzed customer data using CRM analytics and AI visualization tools to identify buying patterns and tailor sales strategies for maximum impact.
  • Built a Shopify e-commerce website
  • Built an Amazon E-commerce store on Amazon
  • Marketed it and built customer base within 3 months.
  • Improved the rankings on Amazon in a very competitive category to Number 3 and 5 using AI to generate sales.
  • Closed due to lack of investors. Needed more funding for marketing it on Social media and other resources.
  • Customer base went form 0 to 100 in 2 years in a highly competitive category

Government Contractor

Archer Systems
02.2005 - 02.2017
  • Secured Commercial and Government Contracts within short span of starting business.
  • Prioritized customer service which led to more contracts being awarded.
  • Multiple contract holder with multi million dollar federal government contracts with Sprint, GSA, FBI, DOD.
  • Multiple government contracting vehicles: GSA IT-70, 8A, 8A Stars II.
  • Led efforts to secure competitive bids from subcontractors while maintaining strict adherence to contractual obligations.
  • Evaluated contract proposals, identifying potential risks and opportunities for growth within the organization.
  • Developed innovative solutions for government agencies to address pressing challenges and enhance service delivery.
  • Cultivated a culture of continuous improvement within the team, fostering an environment of innovation and proactive problem solving.
  • Delivered high-quality services by implementing rigorous quality control procedures and monitoring performance metrics.
  • Facilitated seamless transitions between project phases by effectively managing resources and timelines across multiple initiatives simultaneously.
  • Ensured client satisfaction through diligent oversight of deliverables, addressing issues promptly as they arose throughout the course of each project.
  • Applied variety of strategic frameworks to analyze problems and guide solutions.
  • Implemented comprehensive training programs for staff, fostering professional development and enhancing overall performance levels.
  • Strengthened relationships with clients by maintaining open lines of communication and addressing concerns proactively.
  • Managed complex government contracts, ensuring timely completion and compliance with regulatory requirements.
  • Negotiated favorable contract terms, achieving significant cost savings for both the organization and clients.
  • Optimized internal processes by identifying areas for improvement, developing action plans, and monitoring progress toward goals.
  • Spearheaded the development of technical documentation for government contracts, ensuring accuracy, clarity, and compliance with regulatory standards.
  • Enhanced team productivity through the implementation of effective project management tools and strategies.
  • Coordinated with external partners to secure necessary resources for successful project execution while adhering to budget constraints.
  • Assisted with writing job postings and job descriptions for boards.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Used strong technical management, program management, and cross-group collaboration skills to lead diverse functional teams.
  • Improved project efficiency by streamlining communication between team members and stakeholders.
  • Reduced operational costs through effective resource allocation and budget management.
  • Reviewed project in-depth to schedule deliveries and estimate costs.
  • Oversaw processes for negotiating terms of agreements, drafting contracts and obtaining permits and licenses.

Education

Bachelor of Science - Accounting

George Mason University
Fairfax, VA

Skills

Core Skills

  • Founded and scaled an IT services company from the ground up, winning contracts with Sprint and the FBI
  • Secured multiple government contract vehicles, including GSA IT-70 and 8(a) STARS II, enabling access to federal procurement opportunities
  • Won and executed multimillion-dollar government contracts, driving consistent revenue growth of 20% annually
  • Delivered exceptional client service across all engagements, ensuring high levels of customer satisfaction and repeat business
  • Built and maintained long-term client relationships that directly contributed to securing follow-on contracts and business expansion
  • Acted as the primary point of contact from project initiation to completion, streamlining communication and fostering trust
  • Oversaw and delivered up to 5 government IT projects simultaneously, ensuring compliance with strict federal standards
  • Directed cross-functional teams of contractors and subcontractors, meeting deadlines and budget requirements
  • Implemented structured project management practices that improved efficiency, reporting accuracy, and contract performance
  • Expanded the business from inception to a profitable, multi-contract government contractor
  • Developed strategic partnerships and built proposal pipelines that increased competitive wins
  • Spearheaded business development initiatives, resulting in sustained 20% year-over-year growth

Certification

  • Comptia Security Security++ Certification
  • Comptia Network+ certification
  • AWS Certified Solutions Architect Associate
  • AWS Certified Developer Associate
  • AWS Certified Sysops Administrator Associate
  • ITIL Foundation V3


Timeline

Business Owner

Vivashine Llc
02.2022 - 02.2025

Government Contractor

Archer Systems
02.2005 - 02.2017

Bachelor of Science - Accounting

George Mason University

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