Jennifer Miller

Same as previous employment with Comfort Care Medicare Inc.

• Assisted clients with daily living activities and personal care.
• Developed and maintained positive relationships with clients and families.
• Monitored client progress and reported observations to supervisors.
• Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
• Provided direct care to individuals with intellectual,developmental, and physical disabilities, fostering activities of daily living.
• Accompanied individuals on outings to promote independence and integration into the community.
• Followed care plan and directions to administer medications.
• Assisted individuals in learning and developing new skills.
• Aided with mobility and independence for disabled individuals and continually monitored safety.
• Developed strong and trusting rapport with patients to facilitate smooth, quality care.
• Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
• Documented current patient information to update vital signs, behaviors, and eating habits.
• Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
• Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
• Helped clients get in and out of beds and wheel chairs.

• Assisted patients with daily living activities and personal care need
• Communicated effectively with patients and families to address concerns.
• Collaborated with healthcare team to implement individualized care plans.
• Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
• Maintained clean and well-organized environment for client happiness and safety.
• Changed bed linens and maintained a clean living environment for the client's safety.
• Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
• Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
• Developed strong and trusting rapport with patients to facilitate smooth, quality care.
• Took initiative to ensure all tasks were completed efficiently within the designated time frame.
• Reported any changes in the client's physical or emotional condition to supervisor immediately.
• Aided with mobility and independence for disabled individuals and continually monitored safety.
• Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
• Assisted in ambulation and exercise routines for clients.
• Engaged patients in recreational activities such as reading books or playing games.
• Recognized emergency situations and implemented appropriate procedures.
• Participated in developing individualized care plans based on medical orders and assessments.
• Delivered high level of assistance with cooking, meal preparation, and shopping.
• Planned, prepared or served meals to patients according to prescribed diets.
• Provided entertainment and companionship through conversation, reading, and board games.
• Managed scheduling for client appointments and staff meetings at Comfort Care Medicare.
• Assisted with patient intake forms and documentation processes for efficient workflow.
• Coordinated communication between medical staff and patients to ensure clarity.
• Maintained office supplies inventory and ordered necessary materials regularly.
• Handled incoming calls, directing inquiries to appropriate departments promptly.
• Provided administrative support to management team.
• Answered incoming calls in a professional manner.
• Organized and maintained files, including electronic records.
• Updated contact lists regularly with current information.
• Processed incoming mail on a daily basis and distributed to appropriate team members.
• Tracked and submitted employee timesheets to prepare for payroll processing.
• Audited visit documentation for correct documentation and processed it through for payroll.
• Managed daily calendars for multiple staff members.
• Greeted visitors or callers to handle questions or direct to appropriate staff.
• Maintained employee attendance records according to company policies, as well as employee yearly inservices.
• Created and distributed documents, such as agendas and meeting minutes.
• Monitored office equipment usage logs to ensure proper maintenance is performed.
• Managed office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders; verifying receipt of supplies.
• Kept office equipment functional and supplies well-stocked to promote efficient operations.
• Utilized scheduling software to create monthly schedules for HHA staff
• Ensured compliance with Medicare and Medicaid regulations in scheduling and billing processes
• Worked with case managers with MCO regarding waiver service unit/hours and to ensure all available units were utilized.
• Assisted in training new schedulers on company policies and systems.
• Collaborated with teams to address scheduling conflicts promptly.
• Communicated schedule changes effectively throughout the organization when necessary.
• Scheduled service and changed and ordered toner to keep printers and copiers functioning.
• Offered reception coverage to relieve staff during absences or breaks.
• Maintained front desk to provide positive first impression.
• Provided guidance and advice on best practices related to scheduling initiatives.

• Medication administration and topical treatment application under supervision of a lisenced nurse.
• Assisted residents with daily living activities and personal care needs.
• Monitored vital signs and reported changes to nursing staff promptly.
• Provided companionship and emotional support to residents during activities.
• Documented care provided and updated resident records accurately.
• Answered patient call lights promptly and responded to requests appropriately.
• Assisted patients in ambulation and transfers using proper body mechanics.
• Reported changes in patient conditions to registered nurse or physician.
• Ensured compliance with HIPAA regulations regarding confidentiality of information.
• Monitored food intake and output as directed by nursing staff.
• Transported residents within the facility as needed.
• Assisted with range of motion exercises and other rehabilitative activities per physician orders.
• Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
• Helped residents walk with or without self-help devices.
• Used mobility devices to transport patients.
• Managed supplier relationships to ensure timely delivery of materials.
• Implemented inventory management systems to streamline procurement processes.
• Built long-term relationships with company vendors and suppliers to secure optimal prices.
• Monitored inventory levels to prevent stock shortages and overages.
• Collaborated with departments to forecast purchasing needs and budgets.
• Reviewed purchase orders for accuracy and compliance with company policies.
• Maintained an up-to-date database of approved suppliers along with their contact information.
• Performed various clerical tasks such as charting, filing records, answering phones.

• Administered medications and applied topical treatments accurately to ensure resident health and comfort.
• Monitored vital signs and reported changes to nursing staff promptly.
• Assisted residents with daily living activities and personal hygiene tasks.
• Provided companionship and emotional support to residents during care routines, enhancing their overall well-being.
• Assisted with mobility and transportation of residents within the facility.
• Answered call lights promptly and responded to patient needs accordingly.
• Served meals to patients in their rooms and assisted with feeding when needed.
• Observed and reported unusual symptoms and changes to charge nurse.
• Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
• Safeguarded patient privacy with strict adherence to HIPAA protocols.
• Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.