Jennifer Mills

Cosmetics Counter Leader

Macy's

10.2012 - 07.2024

Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
Warmly welcomed customers upon approaching counter and placing orders.
Provided expert product knowledge to assist customers in making informed decisions about their purchases.
Increased customer satisfaction by providing efficient and friendly service at the counter.
Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
Mentored new team members on best practices for exceptional counter service, promoting a culture of continuous improvement.
Operated register efficiently, reducing wait times and improving customer experience.
Coordinated special orders or requests from customers, ensuring timely delivery of desired products or services.
Professionally answered telephones and responded to customer inquiries.
Contributed to inventory management, accurately tracking stock levels and ensuring availability of popular items.
Prepared store for opening or closing procedures, ensuring all tasks were completed thoroughly and on time.
Recommended products that met customer needs, emphasizing quality and usefulness.
Maintained stock and replenished workstation products.
Performed arithmetic functions handling cash, close checks and balance register.
Crosstrained in other departments as needed, demonstrating adaptability and commitment to the success of the store team.
Recommended additional items to customers before completing orders and advising patrons of monetary totals.
Managed cash transactions for accurate accounting and minimized discrepancies.
Stayed up-to-date on current promotions and specials, effectively communicating them to customers for increased sales.
Ensured compliance with safety regulations during all counting tasks.
Improved store operations with meticulous attention to detail during inventory audits.
Enhanced customer experience by providing accurate and swift counting services.
Assisted in training of new staff on proper counting techniques and procedures.
Played key role in year-end inventory counts, contributing to accurate financial reporting.
Streamlined checkout process, reducing wait times for customers.
Demonstrated reliability by consistently meeting deadlines for task completion.
Maintained cleanliness and organization of counting area, promoting positive work environment.
Conducted daily cash counts, ensuring financial accuracy for business operations.
Cleaned work areas of excess supplies, cardboard and rejected materials throughout each shift.
Trained employees on [Product or Service] and assigned duties.