Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Mills

Hope Valley,RI

Summary

Results-driven professional with over twenty years of experience at Schneider Electric, specializing in enhancing customer digital experiences, enabling sellers with digital tools, and developing, deploying, and supporting the digital customer relationship management portal. A proven track record in employee and partner training, spanning two decades, effectively addressing diverse learning needs across cultures. Recognized for analytical thinking and creative problem-solving capabilities, adept at leading teams, or contributing individually to achieve organizational goals.

Overview

27
27
years of professional experience

Work History

Program Manager – Sales Technology & Enablement

Schneider Electric
Foxboro, MA
03.2023 - 05.2025
  • Rolled out Showpad Sales Enablement tool to 2,000 US sellers.
  • Implemented best practices in order to maximize efficiency of operations.
  • Developed project plans, identified risks, set objectives and monitored progress towards completion.
  • Developed and maintained project plans, schedules, and budgets.
  • Initiated strategies for optimizing Showpad platform usage, energizing sales teams.
  • Engaged all US Business Offer Managers in content revisions to ensure information relevance.

Sr. Experience Success Manager – MySchneider Internal Training

Schneider Electric
Foxboro, MA
09.2022 - 02.2023
  • Enhanced knowledge transfer to transform customer-facing employees into ambassadors.
  • Developed and executed an internal training strategy for mySchneider, focused on audience, frequency, content, and medium.

End to End Digital Customer Relationship: Digital Customer Experience Business Owner for Channel Enablement Services

Schneider Electric
West Kingston, RI
01.2018 - 08.2022
  • Led the development, deployment, and adoption of all Channel Enablement Business Services.
  • Executed the adoption and animation of global Partner Relationship Management (PRM) Partner Training service.
  • Managed all internal training and related documentation, ensuring comprehensive support for Partner Learning initiatives.
  • Executed Cornerstone LMS admin tasks related to the management of the Partner Learning feature.
  • Collaborated with end-to-end customer journey leaders to define business service requirements and roadmap prioritization.
  • Monitored service engagement metrics and developed actionable plans for adoption improvement.
  • Conducted User Acceptance Testing, functional analyses, and deployment activities.
  • Developed business strategy framework.
  • Manage cross-functional interaction of all business services.

Digital Customer Experience: Digital Channel Management Global Communities Manager

Schneider Electric
West Kingston, RI
03.2011 - 05.2018
  • Responsible for animation and management of global community representing PRM management, PRM process and Channel Management
  • Defined and implemented the global Digital Channel Management training strategy, targeted for Sales & Marketing employees working with the PRM web solution, and Digital Channel Sales
  • Active participant in PRM process improvement and release management, including user testing, and creation and global communication of all Release Notes
  • Train and onboard all contacts in the PRM Super Champion community
  • Develop, deploy and maintain 'PRM Documentation Space' wiki for technical How-To guides and technical training articles to support the PRM web solution

Partner Relationship Management: Global Implementation Manager

APC by Schneider Electric
West Kingston, RI
01.2009 - 03.2011
  • Managed global team of three responsible for implementing, supporting and maintaining the APC Partner Page and APC Partner Program
  • Responsible for global process improvement of portal, receiving feedback and enhancement requests from countries, prioritizing requests, and working with the development teams to implement portal enhancements
  • Monitored country adherence to the global program processes

Product Manager, Technology Partner Program

American Power Conversion (APC)
West Kingston, RI
07.2005 - 12.2008
  • Create and launch the APC Technology Partner Program
  • Develop and implement marketing strategies for APC’s Technology Partner Program
  • Negotiate partnership agreements and product integrations to increase leveraged sales of core APC products
  • Write marketing materials such as Application Notes, articles in APC’s marketing magazine 'Currents' and press releases to educate partners and customers on partnership and product integration

Technical & Customer Support Team Manager

American Power Conversion (APC)
West Kingston, RI
01.2003 - 06.2005
  • Managed team of 35 senior technical support engineers focused on internal and external knowledge management, escalated problem-resolution, product-support documentation and education, and analysis of support calls
  • Developed and implemented new training curriculum for entire Inside Sales and Support team
  • Developed team plans to align with corporate initiatives and coached team members to ensure individual goals and corporate initiatives aligned, and both were being met

Product Support Team Leader

American Power Conversion (APC)
West Kingston, RI
02.2001 - 01.2003
  • Created and maintained all product documentation that populates the APC internal and public Knowledge Base
  • Developed and delivered all product training on APC’s core product line, including New Hire training and Continuing-Education training
  • Acted as a liaison between Technical Support / Inside Sales, Product Management, Engineering, and other departments to resolve escalated customer cases involving APC’s core product line

Customer Support Team Lead

American Power Conversion (APC)
West Kingston, RI
03.1998 - 02.2001
  • Led a team of 12-15 customer support representatives in the Call Center
  • Coached and mentored employees to drive individual and business goals
  • Developed and trained employees on company policies, procedures and products

Education

BA - Spanish

University of Rhode Island
Kingston
01.1991

BA - Cultural Anthropology

University of Rhode Island
Kingston, RI
01.1991

Foreign Studies -

Colegio de Espana
Salamanca, Spain
01.1990

Skills

  • Digital Strategy and Transformation
  • Digital Customer Experience
  • Strategic Problem Solving
  • Program Management
  • Change Management
  • Sales Enablement
  • Content Strategy
  • Stakeholder Engagement
  • Cross-Functional Collaboration
  • Team Training and Development

Timeline

Program Manager – Sales Technology & Enablement

Schneider Electric
03.2023 - 05.2025

Sr. Experience Success Manager – MySchneider Internal Training

Schneider Electric
09.2022 - 02.2023

End to End Digital Customer Relationship: Digital Customer Experience Business Owner for Channel Enablement Services

Schneider Electric
01.2018 - 08.2022

Digital Customer Experience: Digital Channel Management Global Communities Manager

Schneider Electric
03.2011 - 05.2018

Partner Relationship Management: Global Implementation Manager

APC by Schneider Electric
01.2009 - 03.2011

Product Manager, Technology Partner Program

American Power Conversion (APC)
07.2005 - 12.2008

Technical & Customer Support Team Manager

American Power Conversion (APC)
01.2003 - 06.2005

Product Support Team Leader

American Power Conversion (APC)
02.2001 - 01.2003

Customer Support Team Lead

American Power Conversion (APC)
03.1998 - 02.2001

BA - Spanish

University of Rhode Island

BA - Cultural Anthropology

University of Rhode Island

Foreign Studies -

Colegio de Espana

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