Jennifer Mills
Monroe,North Carolina
Summary
Proven track record in enhancing customer relationships and financial management, notably at AMS Financial. Excelled in account management and cash handling, while demonstrating adaptability and excellent communication. Achieved monthly goals by implementing strategic improvements, showcasing a commitment to results and customer satisfaction. I hold myself to a very high standard and I care about the people I serve as well as the reputation of my employer. I am prompt, neat, and dependable. Also I am available for any shift weekday weekends and holida
Overview
8
8
years of professional experience
Work History
Account Representative
AMS Financial
08.2022 - 03.2023
- Assist customers manage their accounts from generation to pay-off
- Process payments
- Call past due accounts and negotiate a plan to successfully satisfy their contract
- Analyze portfolio productivity to maintain monthly percentage goals.
Sales Associate
Exxon
05.2020 - 10.2022
- Carried keys, closed down store, ran all daily reports, secured all monies, inventoried lottery tickets reports and prepped for next day.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Collections Agent
Allied Financial
02.2016 - 11.2020
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Assistant Store Manager
Duncan Donuts
02.2015 - 10.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Education
Associate Degree - Human Services
Piedmont Community College
Monroe, NCSkills
- Cash Handling
- Processing payments
- Opening and closing procedures
- Stock management
- Food safety and sanitation
- Data Tracking
- Account Management
- Customer Relationship Management
- Document Control
- Multitasking
- Reliability
- Excellent Communication
- Relationship Building
- Self Motivation
- Adaptability
Timeline
Account Representative
AMS Financial
08.2022 - 03.2023
Sales Associate
Exxon
05.2020 - 10.2022
Collections Agent
Allied Financial
02.2016 - 11.2020
Assistant Store Manager
Duncan Donuts
02.2015 - 10.2016
Associate Degree - Human Services
Piedmont Community College
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