Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Mills

South Bend,IN

Summary

Dynamic and detail-oriented professional with a proven track record at The Limited and Hair International, excelling in customer service and record keeping. Adept at enhancing operational efficiency and fostering customer loyalty through effective communication and teamwork. Skilled in utilizing point-of-sale systems to streamline transactions and improve overall service quality.

Overview

16
16
years of professional experience

Work History

Delivery Driver

Doordash
10.2020 - Current
  • Delivered food and groceries to customer doorsteps and business offices.
  • Shopped for items selected by customers in stores, contacting customers if items are unavailable & suggesting possible substitutions.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved delivery accuracy by diligently checking orders before departure.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Increased route efficiency, enabling more deliveries per shift by meticulously planning and following optimized paths.
  • Enhanced customer trust by providing courteous and professional service during deliveries.
  • Supported positive customer experiences by resolving delivery issues in a prompt, polite manner
  • Kept detailed record of earnings, mileage and fuel expenses to track overall profitablity.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

House and Pet Sitter

Rover.com
02.2014 - 03.2022
  • Provided pet care in my home & the homes of others while they were away at work, school, or traveling.
  • Experience includes work with over 500 dogs, dozens of cats, as well as bunnies, hamsters, pigs, bearded dragons and many others.
  • Provided food, fresh water, and medication for animals and replaced dirty bedding and litter boxes.
  • Spent quality time with pets, providing exercise, playtime and walks, cleaning up after pets inside and out.
  • Adapted to caring for pets with special needs including changing diapers, post-op care, and administering insulin medication gently & reliably.
  • Communicated with homeowner via phone or text, providing detailed updates including photo documentation of activities.
  • Managed a variety of household tasks, including mail collection, plant care, trash removal, and general cleaning to maintain a clean living environment for clients return.

Head Receptionist & Manager

Hair International Salon & Spa
07.2014 - 01.2015
  • Welcomed customers with friendly greeting, answered general questions professionally, gathered nature of visit and directed to specific services to meet their needs.
  • Confirmed appointments, communicated with clients, organizing and maintaining updated client records.
  • Opened and closed location, monitoring shift changes to uphold successful operations.
  • Managed multiline phone lines, directing calls to appropriate personnel and taking detailed messages when necessary.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments during busy periods.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Collected cash, check and credit/debit card payments, balanced cash drawer, making trips to the bank to obtain change & make deposits.
  • Streamlined appointment scheduling for improved time management and increased client flow.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
  • Created positive first impressions by maintaining a clean & well-organized reception area, implementing optimized check-in procedures, reducing wait times & improving overall guest experience.
  • Developed strong relationships with clients through attentive service, fostering loyalty, and repeat business.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Improved marketing & social media pages to attract new customers and promote business.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Facilitated timely invoice processing by accurately entering data into financial software programs.
  • Recruited, interviewed and assisted in hiring & training new receptionists on company policies, software applications, and best practices for optimal performance.
  • Routed incoming mail and messages to relevant personnel without delay.

Sales Lead

The Limited
03.2009 - 01.2014
  • Greeted and served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal and store quotas.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Informed customers of promotions to increase sales productivity and volume.
  • Presented professional image consistent with company's brand values, remaining current with resepct to industry trends.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Promptly and professionally resolved customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Collaborated with managers and sales leads to obtain customer feedback and recommend operational changes to meet emerging trends.
  • Trained and mentored new sales associates on customer service, money handling and organization strategies.
  • Increased sales team productivity through coaching, utilizing role-playing models to demonstrate effective conversion behaviors.

Pharmacy Technician

CVS Pharmacy
02.2010 - 08.2010
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Calculated dosage, filled prescriptions, and prepared prescriptions with absolute accuracy.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Resolved third-party billing, computer system and customer service issues.
  • Stocked, labeled, and inventoried medication on a regular basis to keep accurate records.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.

Education

Psychology

Indiana University
IN
05.2017

High School Diploma -

Penn High School
Mishawaka, IN
06.2009

Skills

  • Customer service
  • Teamwork and collaboration
  • Sales strategy development
  • Multitasking and organization
  • Record keeping
  • Attention to detail
  • Point-of-sale system
  • Valid Driver's license

Timeline

Delivery Driver

Doordash
10.2020 - Current

Head Receptionist & Manager

Hair International Salon & Spa
07.2014 - 01.2015

House and Pet Sitter

Rover.com
02.2014 - 03.2022

Pharmacy Technician

CVS Pharmacy
02.2010 - 08.2010

Sales Lead

The Limited
03.2009 - 01.2014

Psychology

Indiana University

High School Diploma -

Penn High School

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