Jennifer Minard
Granbury ,TX
Summary
Highly motivated and results-oriented professional with 18+ years of experience in Customer Service-related environment, with more than 7 years in an office setting while also in the field. I pride myself in my ability to work excellent with and for others while having a proven track record of success in achieving objectives. I possess strong analytical and problem-solving skills while being excellent with communication and interpersonal skills.
Overview
22
22
years of professional experience
Work History
Home Health Nurse
Enhabit Home Health & Hospice
07.2022 - Current
- Improved patient outcomes by conducting thorough health assessments and developing personalized care plans.
- Enhanced patient recovery rates through diligent monitoring of vital signs, medication administration, and wound care.
- Provided compassionate care for patients with chronic illnesses, alleviating stress and promoting optimal wellness.
- Collaborated with multidisciplinary healthcare teams to implement comprehensive treatment plans, ensuring continuity of care.
- Directs shift responsibilities and duties.
- Works one on one with the office manager on required purchases to maintain inventory for clients.
- Tracks and updates as needed, communicates and issues required documentation as needed for purchases. Works with assessment, planning, implementation, and evaluation of care and customer service.
- Acts as a primary tool of determination with high intense situations. Accurately prepares and
maintains tracking sheets and daily charts for customers. - Provides direct care to patients following hospital policies and procedures. Acts as a role model for fellow staff and the clients I serve.
- Recognize, report, and record any changes in condition or behavior of the patients. Constantly assists with orientation and weeks long training of new employees.
- Attends mandatory meetings and in-services.
- Complete and document as required.
- Follow all general and departmental safety, security, and health procedures and policies. Utilize all safe work
practices recommended for department.
Bookeeper/Purchaser
Chabby Chic Boutique
12.2020 - 11.2023
- Achieved cost savings by negotiating contracts and pricing with suppliers.
- Reduced order processing time by streamlining purchasing processes and documentation.
- Maintained optimal inventory levels for production needs through effective forecasting and planning.
- Improved supplier relationships, resulting in better product quality and delivery times.
- Worked on the weekends to assist a small online boutique with bookkeeping and purchasing services.
- I documented financial transaction details and monitored the transactions
- I worked with multiple vendors and outside companies to maintain a revolving inventory. Preparing and filing financial documents.
- Fact-checking accounting data
Reconciling company accounts, assisting with tax payments and returns and working with fellow staff accountants as needed. - Some of my primary duties consisted of performing administrative tasks needed.
LVN Staff Nurse
Arch Health Medical Group
03.2019 - 07.2021
- Enhanced patient care by providing compassionate and individualized attention, leading to improved health outcomes.
- Administered medications accurately and in a timely manner, ensuring proper treatment for various conditions.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans tailored to patients'' needs.
- Monitored vital signs and assessed patients regularly, swiftly identifying any changes in condition and addressing concerns promptly.
- Provided receptionist and comprehensive administrative/clerical support, would greet visitors and direct them to appropriate areas for office visits, assess current health status through vital signs, medication reconciliation maintained effective
communication with internal and external customers. - Provided responses to appropriate staff, experience scribing, set up surgical trays, assist with sclerotherapy, vaccination administrations, urinalysis, blood sugar monitoring, insulin injections, patient teaching, ear lavages, assist with cyst removals, assist with mole removals, specimen collection for lab analysis.
- Prepare solutions, and assist with trigger point injections, assist with sutures, assist with toenail removals, assist with annual physicals, assist with gynecological exams, EKG's, online Rx's for physician, online Rx refills, request for prior authorizations online, assist with telehealth and online appointments.
- Thorough online documentation of patient charts.
- Would constantly strive to protect public health
and natural resources consistent with sustainable economic development.
Caretaker
Charlotte Minard
09.2018 - 07.2021
- Enhanced community safety through regular property inspections and timely reporting of potential hazards.
- Daily in-home care of client.
- Completed required and needed purchases to sustain the client.
- Tracked, recorded and managed purchase activities
- Assisted with the bookkeeping process related to purchasing.
- Worked hand in hand with revolving vendors and appointments for the client, made purchases as needed to perform this task.
- Medication administration, assist with activities of daily living, preparation of meals, meal set up, eating assistance, assist with ambulation, assist with transfers, incontinence care, memory care, redirection from wandering, oxygen administration, comfort care, palliative care, assist with cognitive activities.
- Maintained the ability to move up to 10 pounds of supplies, computer printouts, etc.
- Maintained the ability to travel up to 5% of the time for activities such as job skills training and appointments.
Unit Manager/Resident Care Manager/LPN Charge Nurse
Fir Lane Health & Rehabilitation
12.2016 - 12.2018
- Enhanced patient care by implementing efficient unit management processes and coordinating interdisciplinary teams.
- Streamlined daily operations for increased productivity by delegating tasks and supervising nursing staff.
- Improved patient satisfaction with timely and accurate communication between patients, families, and medical professionals.
- Reduced medication errors by diligently overseeing the administration of medications to patients.
- Provided a broad range of existing and emerging care needs, including checking temperatures, treating bedsores, executing catheterizations, provided IV Therapy.
- Assessed patients condition during every phase of the treatment processes, while identifying and meeting unique needs of every patient.
- Monitored effects of medications/treatments on patients, taking remedial actions amid adverse/emergency situations
- Maintains files and records;
- prepares, and/or types routine and/or special correspondence, reports and other documents.
- Maintains databases to track patient information; conducts queries and prepares reports; enters data tracking information to include inspections.
- Coordinated accurate/timely submittal of
information. - Maintained proper record of patients conditions. Played an integral role in devising, modifying, and implementing care plans.
- Collaborated with other team members to analyze nursing intervention outcomes.
- Cultivated knowledge and understanding of aides or assistant on existing and emerging nursing trends.
- Delivered high-level assistance in performing patients vital signs, including weight, temperature, blood pressure, respirations, and pulse.
- Established short and lon-term goals and led initiatives to deliver quality resident care.
Lead LPN Charge Nurse
Glen Rose Nursing And Rehab
10.2009 - 10.2016
- Enhanced patient care by conducting comprehensive assessments and developing individualized care plans.
- Streamlined medication administration processes for improved accuracy, reducing medication errors and ensuring patient safety.
- Collaborated with interdisciplinary team members to optimize patient outcomes and deliver high-quality care.
- Implemented evidence-based nursing practices to improve patient health and maintain compliance with regulatory standards.
- Examined and determined immediate needs of patients with keen focus on administering prescribed medications on urgent basis.
- Liaised with all members of medical team to provide ideal safety and emotional support to patients/families.
- Remained calm in event of challenging or difficult situations.
- Maintained close relationships with patients and addressed their concerns for optimum satisfactions.
- Executed robust laboratory tests by gathering patients samples, including blood, urine, or sputum.
- Encouraged and educated patients at time of examinations and tests.
- Gained personal isights on utization of various equipment, especially IV machines and catheters, tracheotomy tubes, and oxygen suppliers.
- Assists with office inventory; Ensured inventory items were tracked and accounted for; Provided impeccable support in broad range of care tasks, including registered food/fluid intake and applying compresses, ice bags, or hot water.
- Enhanced skills of associates on various procedures, including utilization of equipment, execution of tests, and blood pressure measurement.
Server/Trainer
Chilis Resturant
01.2002 - 08.2006
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Streamlined server training process for improved employee retention and quicker onboarding.
- Assisted management in creating a new menu, resulting in increased sales and customer satisfaction.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Strong communication skills and ability to work as a team player to ensure success throughout the workplace.
- Provided customers with quality service in a casual-dining setting.
- Maintained knowledge of all menu specials and frequently changing menu items, ingredients, and preparation methods.
- Conducted training with new servers and oversaw completion of opening and closing duties.
- Delivered exceptional, friendly, and fast service to a high volume of customers in a section of 6-8 tables.
- Correctly calculated charges, issued bills, and collected payments.
- Promptly answered phones and managed take-out orders
- Answered phones and directed telephone requests to the appropriate areas when needed.
- Greeted guests and communicated wait time while maintaining a clean dining room.
Education
Associate Degree in Nursing - Nursing
Excelsior College
Albany, NY07.2017
Associate of Arts - General Studies
Weatherford College
Weatherford, TX12.2013
GED -
McLennan Community College
Waco, TX01.1998
Skills
- Medical Records Management
- Patient Monitoring
- Privacy and confidentiality
- Medication Administration
- Word
- Excel
- Skype
- Hp deskjet Printer/Scanner
- Customer Service and public relation skills
- Multi-line phones, answering, screening, and routing incoming call
- Data Entry
- Teamwork; Experience in overseeing a team and directing/instructing staff as well as training incoming staff on all duties including the administrative side
- Outlook
- Organizing and/or maintaining databases
- Records and/or filing systems
- Inputting administrative or technical data into computer databases and systems
- Interacting with public, capable of
providing administrative support to staff upper management, experience overseeing staff and making sure duties are completed correctly and efficiently; Experience working/reporting directly for/to upper management (owner and highest manager) - Prepare and/or distribute correspondence, reports, forms, and documents
- Ability to edit instructional documents
- Develop, coordinate, and maintain databases, files, and record management requirements; able to maintain spreadsheets, logs and files to include documenting activity
- Ability to track information and prepare queries and reports
- Experience in working in extremely sensitive and stressful situations with ease
Timeline
Home Health Nurse
Enhabit Home Health & Hospice
07.2022 - Current
Bookeeper/Purchaser
Chabby Chic Boutique
12.2020 - 11.2023
LVN Staff Nurse
Arch Health Medical Group
03.2019 - 07.2021
Caretaker
Charlotte Minard
09.2018 - 07.2021
Unit Manager/Resident Care Manager/LPN Charge Nurse
Fir Lane Health & Rehabilitation
12.2016 - 12.2018
Lead LPN Charge Nurse
Glen Rose Nursing And Rehab
10.2009 - 10.2016
Server/Trainer
Chilis Resturant
01.2002 - 08.2006
Associate Degree in Nursing - Nursing
Excelsior College
Associate of Arts - General Studies
Weatherford College
GED -
McLennan Community College