Jennifer Mindl
Colorado Springs,Colorado
Summary
Qualified professional with over 20 years of experience in management and customer service seeking an opportunity to acquire a career in which to grow. Interested in a company and how its vision and mission apply to clients and me. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to impact company success positively.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Grinder Sandwich Co
03.2018 - 02.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Customer Service Supervisor
King Soopers
08.2019 - 02.2021
- Coached 10 or more employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Billing Coordinator
AIME Management
04.2017 - 06.2018
- Updated documentation, reports and spreadsheets with financial information.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Organized accounts for financial audits and supported audit process.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Processed and verified invoices to secure accuracy of billing information.
- Prepared and submitted monthly billing reports to management for financial overview.
Education
Bachelor of Science - Technical Management, Health Services Management
Devry University
Naperville, IL06.2023
Associate of Applied Science - Business, Healthcare Business
Devry University
Naperville, IL05.2022
Skills
- 20 years’ experience in management and extensive experience in several types of job
- Industries include customer service, office, entertainment, and retail
- Overseeing Employees
- Administration and Reporting
- Customer Relations
- Operational Excellence
- Directing Team Members
- Training and Development
- Scheduling and Coordinating
- Exceptional customer service is a large portion of my experience as well, my ability to ask
- Questions and communication with management and coworkers are exceptional
- Product and Service Knowledge
Timeline
Customer Service Supervisor
King Soopers
08.2019 - 02.2021
Assistant Manager
Grinder Sandwich Co
03.2018 - 02.2022
Billing Coordinator
AIME Management
04.2017 - 06.2018
Bachelor of Science - Technical Management, Health Services Management
Devry University
Associate of Applied Science - Business, Healthcare Business
Devry University
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