Summary
Overview
Work History
Education
Skills
Qualifications Summary
Timeline
Generic

Jennifer Minette Dodd

San Diego

Summary

Results-driven professional in sales management, known for high productivity and efficient task completion. Skilled in strategic planning, customer relationship management, and team leadership. Excel in communication, negotiation, and problem-solving to achieve sales targets and business growth.

Overview

12
12
years of professional experience

Work History

Sales Associate

Paradise Village
National City
10.2024 - Current
  • Contributed to brand strengthening initiatives through strategic relationship-building alongside the Sales Director.
  • Successfully assisting with the sales and marketing process, and working with partners to drive activities that will generate leads, tours, and move-ins, as well as any other job duties required.
  • Compile with federal, state, and local standards for community operation.
  • Incorporates the generation’s mission, vision, and values into their daily work and interactions with others.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Recommended, selected and located merchandise based on customer desires.

Executive Director

The Villas of Holly Brook
Washington
04.2024 - 09.2024
  • Responsible to lead and direct the overall operations of the Community in accordance with resident's needs, government regulations, and Villas of Holly Brook policies and procedures
  • Maintained excellent service quality, high occupancy, and meet the financial goals within the established budgetary guidelines
  • Grew census by more than 30%.
  • Negotiation and conflict management skills.
  • Coaching/mentoring/development
  • Complex resident relationships: persuasive, diplomatic, and manage conflict.
  • Provided oversight of all departments to ensure compliance with established policies and procedures.
  • Leveraged trends in customer industries and marketplaces to shape solutions and approaches.
  • Drove revenue by cultivating successful client relations.
  • Recruited, hired, and trained employees on operations and performance expectations.
  • Implemented quality metrics to track business needs and lead diverse projects.
  • Organized regular meetings with board members to discuss progress on initiatives and solicit feedback.
  • Signed and approved budgets for new funding and program initiatives.
  • Stayed up-to-date on best practices and cutting-edge ideas to improve organizational effectiveness.
  • Executed on-time, under-budget project management to adhere to project road

External Care Coordinator

Comfort Keepers
Peoria
06.2023 - 04.2024
  • Responsible for managing the client experience from referral to continuity of care
  • Finally, directly with the Internal Care Coordinator (ICC) to ensure that client shifts and hours are matched with caregiver qualifications to ensure a platinum experience of clients
  • Makes prospect calls (visits) to potential new referral sources
  • Schedules and conducts public speaking events
  • Represented Comfort Keepers at various community events and fairs
  • Organized the territory in geographical zones
  • Conducts at least 35 visits per week – mix of medical and non-medical / new and follow up calls
  • Exceeded sales quotas as established
  • Establishes a sales/networking plan to use as a working tool
  • Organizes and supports a wide variety of sales and marketing activities like event planning and ordering marketing materials including promotional items
  • Performs in-home consultations establishing services for potential clients
  • Implements contracts and agreements to ensure that sales goals were met
  • Made prospect calls (visits) to care providers (Doctors, RN, PT, OT, secretary, etc.) of existing and new clients, and follow up with the referral sources from current clients
  • Completing and reviewing the plan of care
  • Answer potential client inquiries whether made via phone or web and sells and qualifies them for in home consultations.
  • Manages new client assimilation process and ensures it is completed in specified time frame
  • Responsible in managing the ongoing details of coordination that leads to internal sales for existing clients including problem resolution, up selling, quality assurance, anticipating needs, advising families, directing field staff, detailing Guide To Care, following up after new field staff is assigned, and the like
  • External ICC is responsible for field training, spot checks, initial meet and greets
  • Develops and maintains prospects, clients, care providers and referral sources database for relationship management
  • Accountability reports
  • Submits accurate weekly metrics/ to the Director of Operations
  • Completes dashboard entries as required
  • Attends weekly management meetings and participates in the development of systems and procedures to improve care coordination, client satisfaction, and employee performance
  • Supported office operations as needed
  • Planned and implemented programs for health care or medical facilities supporting personnel administration and training.

Server

Noah Grant’s Grill House & Oyster Bar
Zionsville
08.2021 - 06.2023
  • Highly organized and personable Server providing exceptional customer service in an establishment that is a casual dining experience that has a fine-dining feel
  • Dedicated to ensuring customer satisfaction by remaining accessible and friendly
  • Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues and foreseeing possible guest concerns
  • Thorough knowledge of menu offerings, including gourmet food, spirits, and wine pairings
  • Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders
  • Success multitasking while remaining professional and courteous in fast-paced environments

Director of Marketing and Admissions

Cardon and Associates Inc.
Westfield
01.2021 - 08.2021
  • Responsible for maintaining budgeted census levels in the community through coordination of external and internal marketing efforts and for ensuring that residents and families experience a high level of customer service through the effective admissions process
  • Responsible for meeting the community’s census goals and exceeding those expectations, including medicare and private pay census goals in accordance with the community's budget
  • Resulting in the warm-up, presentation, tour and closing
  • Communicated closely with the Clinical Liaisons regarding assessment and the approval process
  • Maintained a close working relationship with DON, Administrator, and Business Office Manager to ensure appropriate and efficient decisions on prospective admissions
  • Maintain effective bed management of a 111 bed (total) community
  • Generated referral activity meeting community census by cultivating new and retaining existing relationships with legal, financial, professions, senior organizations, assisted living and senior housing community’s appropriate special interest groups, churches and other community contacts
  • Develop and implement special events and presentations targeting community education, established and maintained status for the community as the expert on skilled nursing, rehabilitation care, assisted living and memory care in the community
  • Exhibited excellent customer service skills at all times
  • Delegate work that can be done by others
  • Delivered marketing strategy updates to upper-level management.
  • Updated web pages and social media profiles with engaging and current content.
  • Created marketing policies and procedures, evaluating and revising to maximize team efforts.
  • Conducted market research to identify trends, customer needs, and competitive landscape to inform strategic decisions.
  • Developed and implemented marketing strategies to increase brand awareness and sales.
  • Established KPIs and reporting systems to measure marketing effectiveness and ROI.
  • Collaborated with other departments to coordinate strategic marketing activities.
  • Monitored performance metrics such as click-through rates and conversions to measure success of campaigns.

Director of Sales and Marketing

Five Star Residences of Clearwater
Indianapolis
05.2019 - 03.2020
  • Responsible for achieving and exceeding the community’s monthly and quarterly revenue/sales targets; developing the community’s internal and external marketing; and building the community’s strategic relationships with various referral sources to produce highly qualified inquiries
  • Spend over 50% of time outside of the community generating inquiries to meet and exceed monthly and quarterly revenue targets
  • Generate inquiries and move-ins from targeted referral sources by developing and maintaining relationships outside of the community, including but not limited to health care providers, hospitals, rehabilitation facilities, retirement and estate planners, real estate service providers, senior organizations, appropriate special interest groups, local civic groups/leaders and other community contacts
  • Quickly engage new inquiries on the phone and in person with the objective of helping guide them towards a sale
  • Follow-up with in-home visits to potential residents or at locations of influencer(s)
  • Accurately maintain the community’s Customer Relationship Management database by collecting and entering information about new inquiries and creating prompt, creative, and personal next steps after each interaction
  • Manage and monitor community marketing budget
  • Operate within established budgetary guidelines
  • Ensure smooth hand-off of committed customers to ED, DON and Community Business Office Manager for care assessment and lease due diligence
  • Create, market and implement engaging events for inquiries and local influencers, both inside and outside of the Community

Client Services Advisor/Client Services Director

Amada Senior Care
Indianapolis
08.2018 - 05.2019
  • CLIENT SERVICES ADVISOR- Call on new and established referral sources daily, weekly and monthly (outpatient services, facilities, hospitals, LTC agents, financial planners, etc.) Promote/sell company services to existing and potential clients and referral sources
  • Effectively designs and executes call cycles within a specified geographical area
  • Keeps all patient information confidential
  • Coordinates care plans with administrative and management of caregiving staff (73 people)
  • Establishes professional customer/referral relationships with appropriate personnel
  • Submits weekly/monthly reports detailing sales volumes/expenses/activities
  • Conducts all business transactions in a manner that upholds a higher ethical standard
  • Demonstrates support for the agency’s Mission Statement to promote quality, efficient, comprehensive, compassionate, and effective client service
  • Proven skills in working independently, self-motivated and goal oriented
  • Communicate effectively, both orally and in written form
  • Establish and maintain working relationships with multiple and varied people and organizations
  • Demonstrate self-confidence
  • CLIENT SERVICES DIRECTOR - Assist in the recruitment, selection, hiring, orientation, and continuing education of paraprofessional staff for the agency
  • Schedule Home Care services by matching clients and caregivers with input from the Program Director
  • Assists the Program Director with clinical management oversight, including, reviewing time cards and coordinating payment of staff according to agency policy
  • Maintaining current and complete client records
  • Maintaining personnel files in compliance with agency policy and state regulations
  • Assist with the referral/intake process for clients needing Home Care services
  • Verify third party payer coverage, as needed
  • Assist in obtaining client satisfaction surveys
  • Maintain open, 2-way communication with clients, staff and vendors re: scheduling and service, needs via telephone, paperwork and email
  • Data entry, accounting, generation of monthly tax reports, invoicing, bill payment and processing of deposits
  • Provide on-call services after hours and weekends as needed (including all un-staffed shifts)

Care Coordinator

Eskenazi Health
Indianapolis
02.2013 - 04.2017
  • Planned, directed, and coordinated a variety of medical and health services in a high-volume patient care facility
  • Remained informed of strict organizational, legal, and regulatory requirements to maintain continuous operational compliance
  • Prioritized collaborative communication to build impactful professional relationships and promote strong team dynamics
  • Selected Contribution: Delivered detailed presentations to multidisciplinary teams regarding a variety of medical topics and safety initiatives, advancing team awareness and understanding to promote seamless daily workflow

Education

Bachelor of Science -

MARIAN UNIVERSITY
Indianapolis, IN
01.2015

Ivy Tech Community College
Indianapolis, IN
01.2011

Skills

  • Complex Problem-solving
  • Price quote preparation
  • Product promotions
  • Product guidance
  • Upselling

Qualifications Summary

  • Highly motivated professional leveraging over 15 years of focused experience delivering efficient operational support and top-tier customer service. Currently relocating to San Diego, California for family obligations.
  • Accomplished communicator dedicated to cultivating professional relationships at all levels of business. Proven record of success identifying and addressing individual needs.
  • Technically sophisticated with a comprehensive understanding of Microsoft Office Suite, including Word, Excel, PowerPoint, multiple CRMs, MapMyCustomers, and Outlook. Strong capacity to quickly grasp unfamiliar policies and procedures.
  • Proficient in a diverse range of administrative and office management functions. Effectively coordinate and perform inventory management, data entry, customer service, file management, and more.

Timeline

Sales Associate

Paradise Village
10.2024 - Current

Executive Director

The Villas of Holly Brook
04.2024 - 09.2024

External Care Coordinator

Comfort Keepers
06.2023 - 04.2024

Server

Noah Grant’s Grill House & Oyster Bar
08.2021 - 06.2023

Director of Marketing and Admissions

Cardon and Associates Inc.
01.2021 - 08.2021

Director of Sales and Marketing

Five Star Residences of Clearwater
05.2019 - 03.2020

Client Services Advisor/Client Services Director

Amada Senior Care
08.2018 - 05.2019

Care Coordinator

Eskenazi Health
02.2013 - 04.2017

Bachelor of Science -

MARIAN UNIVERSITY

Ivy Tech Community College
Jennifer Minette Dodd