Jennifer Miotla
Chambersburg,PA
Summary
Highly skilled and accomplished professional with more than 11 years of experience managing operations in patient-centric medical offices. Able to balance strategic decisions with a hands-on leadership approach resulting in high levels of patient, employee and provider satisfaction. Creative problem-solver proven to recognize opportunities for market-share expansion, quality initiatives, and continuous process improvement. Capable of guiding managers and physician leaders in planning and executing strategic initiatives crucial to producing results in minimizing costs, staff and provider retention, and growth of services and revenue.
Overview
11
11
years of professional experience
Work History
Director Ambulatory Practices
Penn State Health
09.2022 - Current
- Support managers with onboarding providers and locums across 5 departments.
- Facilitate hospital provider onboarding in first medical group cross-regional onboarding program.
- Worked with managers to increase ED, Hospitalist, NICU and ED provider staffing by 10% across departments within fiscal year.
- Lead managers and regional teams through EMR transitions and optimization involving 6 locations and 2 hospitals.
- Collaborate with senior and executive hospital leadership between 2 hospitals and 8 locations to streamline office and hospital-based services improving quality of care.
- Collaborate with service line executives launching 3 care management programs in Cardiovascular service line, reducing hospital length of stay and readmissions across region by 2% across three quarters.
- Reviewed practice workflows with managers to assess efficiency and technology implementation-speeding up testing interpretation.
- Identified workflow inefficiencies and redundancy, reducing overtime by 3% across 6 care-areas.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Identified gaps in revenue process integrity resulting in 50k revenue recovery.
- Work with site leaders to assess workflows related to hospital services located in practice locations for DOH compliance, identifying potential process and compliance issues and performing risk assessments.
- Collaborate directly with multiple service-line dyads to promote continuity of care and system-wide collaboration including academic care areas.
- Improved regional patient access by 5% working with managers and ancillary services across system for effective cross-region referrals and scheduling.
Practice Manager
WellSpan Medical Group
07.2020 - 09.2022
- Managed daily practice operations to optimize appointment scheduling, and patient access. Improved patient access by 20% across three practice locations by creating regional practice call workflows and scheduling.
- Successfully integrated 3 Urology private practices across two counties in to one regional practice-expanding through three total counties.
- Reduced call drop and hold rates by 45%, improving patient access and experience.
- Introduced 3 new cutting-edge Urology services across two counties that surpassed local competition.
- Improved employee engagement scores from 44% to 74% across one fiscal year.
- Combined complex medical equipment management and expertise with supply chain management to reduce 150k in startup costs for startup Urology practice.
- Reduced 2% in FTE use in regional practice by combining staffing resources.
- Supervised 30 staff and physicians across two hospitals.
Clinical Nurse Manager
Wellspan Health
06.2014 - 07.2020
- Developed competencies and training of over 30 nursing staff to perform up to 12 in-office procedures.
- Work in collaboration with multi-disciplinary teams to create handling and processing of complex endoscopic equipment which included fleet of up to 20 endoscopes.
- Worked with physicians to create and implement plans for total of 10 new services based on Market-Analysis, offering services not available at local competition.
- Onboarded, supervised, and coached 15 clinical staff across three locations.
- Managed and supported staff and providers during Global Pandemic by promoting safety, assessing new and creative workflows while maintaining critical services in order to reroute patients away from unnecessary ED visits.
Site Manager
Wellspan Health
06.2012 - 06.2014
- Worked with surgeons to launch 2 successful breast care programs expanding patient care.
- Reduced staff FTE by 2% through successful combination of multiple surgical specialties in suite with cross-training.
- Worked with OR teams across two hospitals to implement OR block utilization processes resulting in 50% increase in overall block time utilization across 8 surgical specialties.
- Supervised 8 physicians and 15 total staff across five specialties.
Education
Bachelor of Science - Nursing
Penn State World Campus
Chambersburg, PA12.2015
Associate of Science - Nursing
Penn State Month Alto
Mont Alto, PA05.2012
Skills
- Interpersonal Communication
- Analytical and Critical Thinking
- Healthcare Management
- Team building & Leadership Coaching
- Process Improvement
- Physician & Employee Relations
- Patient Experience
- Change Management
- Revenue Growth
- Operational Leadership
- Budget Preparation & Execution
- Strategic Planning
Timeline
Director Ambulatory Practices
Penn State Health
09.2022 - Current
Practice Manager
WellSpan Medical Group
07.2020 - 09.2022
Clinical Nurse Manager
Wellspan Health
06.2014 - 07.2020
Site Manager
Wellspan Health
06.2012 - 06.2014
Bachelor of Science - Nursing
Penn State World Campus
Associate of Science - Nursing
Penn State Month Alto
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