Jennifer Mitchell
Mount Perry,OH
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Assistant Site Manager
Marsden Services
Columbus , OH
06.2020 - Current
- Monitored contractor performance to ensure compliance with contractual obligations.
- Maintained accurate records of all personnel, inventory, equipment and supplies.
- Inspected and evaluated physical condition of establishment to comply with safety, quality and service requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Performed routine audits to maintain inventories, supplies and equipment.
- Responded promptly to customer inquiries concerning project status or timeline changes.
- Managed the ordering process for tools, materials and other supplies required for the job site.
- Assisted in developing and implementing new policies and procedures for site operations.
- Monitored worksite personnel to maintain high levels of quality and performance.
- Initiated corrective actions when necessary in order to maintain quality standards.
- Motivated and challenged staff to achieve results while offering developmental and educational opportunities.
- Ensured that safety protocols were followed on the job site at all times.
- Delegated work to staff, setting priorities and goals.
Professional Residential Cleaner
The Cleaning Authority
Newark , OH
10.2018 - 06.2020
- Communicated with customers about requests for additional supplies or cleaning services.
- Used cleaning chemicals following proper guidelines.
- Provided quality customer service while interacting with clients.
- Adhered to company policies regarding health and safety regulations.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Executive Housekeeping Manager
Garland Hotel
New Concord , OH
08.2015 - 05.2018
- Developed and implemented hotel standard operating procedures for the housekeeping department.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Conducted daily walk throughs and inspections of guest rooms and public spaces.
- Developed strategies to increase efficiency while reducing costs within the department.
- Organized supplies for use based on expected customer needs.
- Communicated with maintenance team on damages to repair.
- Managed team of employees, daily progress reports and overall project planning.
Customer Service Representative
Smeltzer Insurance Agency
Zanesfield , OH
01.2002 - 01.2010
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Maintained accurate records of all insurance transactions using computer software systems.
Education
High School Diploma -
Tri-Valley High School
Dresden, OH05-2001
Skills
- Safety Procedures
- Budgeting and Cost Savings
- Site Inspection and Management
- Problem-Solving
- Project Management
- Multitasking and Organization
- Team Leadership
- Customer Inquiries
- Safety Monitoring
- Site Management
- Operations Management
- Customer Relationship Management
Certification
- Emerging Leaders Level2
Accomplishments
- Facilitated Emerging Leader Courses
- Helped with developing new procedures to meet customers needs
Affiliations
- I am a Veteran and an Air Force mom, I spend as much time as possible volunteering and contributing to our service men and women
References
References available upon request.
Timeline
Assistant Site Manager
Marsden Services
06.2020 - Current
Professional Residential Cleaner
The Cleaning Authority
10.2018 - 06.2020
Executive Housekeeping Manager
Garland Hotel
08.2015 - 05.2018
Customer Service Representative
Smeltzer Insurance Agency
01.2002 - 01.2010
High School Diploma -
Tri-Valley High School
- Emerging Leaders Level2
Similar Profiles
Jacob JarzynkaJacob Jarzynka
Talent Acquisition Specialist at Marsden ServicesTalent Acquisition Specialist at Marsden Services
Terri TettingTerri Tetting
Lead Talent Acquisition Specialist at Marsden ServicesLead Talent Acquisition Specialist at Marsden Services
Kevin HidalgoKevin Hidalgo
Janitor at Marsden ServicesJanitor at Marsden Services