Jennifer Mitchell

Work History

Express OMV

08.2022 - Current

Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.
Calculated and remitted state sales tax, service, and other charges.
Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
Prepared tax and title documents to submit legal transfer work to DMV.
Communicated with customers to resolve common title issues.
Organized and prepared tax and title documents to transfer ownership of property.
Updated operational records or licensing information using computer terminals.

Lake Charles Memorial Hospital For Women

06.2019 - 08.2022

Created and maintained company phone directory with current extensions and staff information.
Trained and mentored new PBX operations employees.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Responded to customer inquiries with patience and positivity to establish excellent first impression.
Maintained records of daily data communication transactions, problems, and remedial actions taken.
Collected and verified telephone numbers, addresses, and proper spelling of names.
Operated switchboard and routed incoming calls to appropriate departments.
Resolved customer issues and complaints promptly and politely, upholding satisfaction.
Maintained detailed customer call and inquiry logs for performance monitoring.
Maintained accurate records of calls placed and received.

Taco Bell

03.2018 - 06.2019

Tracked receipts, employee hours, and inventory movements.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Trained and mentored new employees to maximize team performance.
Coached crew members to optimize performance and motivate toward more efficient work.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Kept employees operating productively and working on task to meet business and customer needs.
Exercised composure under pressure and in escalated customer service scenarios.
Supervised employees and oversaw quality compliance with company standards for food and services.
Scheduled staff to establish adequate coverage during peak business hours.

Delta Downs Racetrack Casino Hotel

05.2016 - 04.2018

Completed background and reference checks to facilitate hiring and onboarding of employees.
Completed employee employment verifications and unemployment paperwork prior to hire or termination.
Reviewed human resources paperwork for accuracy and completeness.
Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
Maintained human resources information system and kept employee files up to date and accurate.
Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
Handled employee inquiries and complaints regarding policy and benefits issues.
Conducted new employee onboarding and provided ongoing orientation training.
Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.

KBR

01.2013 - 05.2016

Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Documented vital signs and health history for patients in clinic and hospital environments.
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Sanitized, restocked, and organized exam rooms and medical equipment.
Performed medical records management, including filing, organizing and scanning documents.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Collected and documented patient medical information such as blood pressure and weight.

Isle of Capri Casino Hotel Lake Charles

Lake Charles, LA

10.1994 - 09.2004

Demonstrated respect, friendliness and willingness to help wherever needed.
Demonstrated strong organizational and time management skills while managing multiple projects.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Excellent communication skills, both verbal and written.
Adaptable and proficient in learning new concepts quickly and efficiently.
Paid attention to detail while completing assignments.
Demonstrated creativity and resourcefulness through the development of innovative solutions.