Summary
Overview
Work History
Education
Skills
Certification
Timeline
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JENNIFER MITCHELL

Portland,OR

Summary

Well-qualified HR Professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with team members, executives and partners to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

19
19
years of professional experience
1
1
Certification

Work History

HUMAN RESOURCES MANAGER

211INFO
01.2022 - Current
  • Manage leave and accommodation cases, including compliance with Family Medical Leave Act (FMLA), Oregon Family Leave Act (OFLA), Oregon Paid Family and Medical Leave (OPFML), Washington Paid Family and Medical Leave (WPFML), and ADA
  • Ensure accurate processing and adherence to legal requirements
  • Oversee relations with benefit and leave administration vendors
  • Oversee reasonable accommodation process, including evaluating and approving accommodation requests to ensure compliance with ADA requirements
  • Collaborate with employees and managers to assess accommodation needs, implement necessary adjustments, and ensure accommodations are effective and meet legal standards
  • Balance employee needs with organizational policies to provide fair and compliant accommodations, contributing to an inclusive and accessible workplace
  • Develop HR policies and procedures, including new employee handbook, to support organizational goals, to ensure compliance with federal, state, and local labor laws and to guide employee behavior
  • Act as liaison in disciplinary actions and dispute resolutions, addressing employee and supervisor issues effectively
  • Utilize HRIS systems, specifically ADP: Workforce Now, for coding timesheets, data maintenance, reporting, and analysis to support leave and accommodation management
  • Participate as member of safety committee, complete updates and revisions of safety manual, and coordinate safety trainings
  • Complete annual equity training to support diverse and inclusive workplace
  • Manage unemployment claims, prepare documentation, represent organization in hearings and train/prepare directors and managers for legal proceedings
  • Participate in strategic planning for wage equity, utilizing PayScale and ADP’s compensation management tools to analyze and address compensation disparities
  • Manage sensitive HR data with ADP’s top security profile, ensuring highest level of data protection, accuracy and compliance
  • Champion development team focused on performance and wage management
  • Create evaluation tools and design training program for evaluators to ensure effective and fair performance assessments
  • Handle recruitment, onboarding, and training for 150+ employees
  • Manage employee onboarding procedures using ADP
  • Build strong relationships with team members while effectively managing agency objectives
  • Directly report to CEO to provide strategic HR guidance and collaborate on key organizational initiatives
  • Plan, schedule, and transcribe board meeting agendas
  • Develop and implement employee satisfaction surveys for benefits and workplace culture
  • Streamline processes by developing templates for staff communications while maintaining interpersonal communication integrity
  • Facilitate affinity group focused on anti-racist work, diversity, equity, and inclusion
  • Technology savvy, quick learner and proficient with MS 365, Google Workspace

COMMUNITY INFORMATION SPECIALIST/HEALTH NAVIGATOR

211INFO
01.2020 - 01.2022
  • Assisted callers with up-to-date information on community resources/coronavirus
  • Provided active listening and detailed referrals calmly and effectively
  • Stayed informed of and provided rapidly changing information to community members
  • Accurate documentation of calls
  • Multitasked by searching multiple databases while speaking with clients
  • Proficient in Clara
  • Participated in Cultivate group focused on anti-racist work

INDIVIDUAL DEVELOPMENT ACCOUNT COORDINATOR

SHARE, INC.
01.2018 - 01.2019
  • Networked and developed community partnerships with banks, schools, prisons, at-risk youth services, the business community, and human service agencies
  • Recruited participants through community outreach and presentations
  • Oversaw 70+ participants and guided them in resolving housing and financial barriers to save for and purchase their desired asset
  • Assisted with grant writing and presented to county and private funders to ensure program continuation
  • Accurately tracked funding through daily, monthly, and annual reports
  • Balanced screening criteria to adhere to requirements for multiple funding sources
  • Provided financial education, budgeting support, and resource referrals

TENANT EDUCATION COORDINATOR (RENT WELL)

SHARE, INC.
01.2016 - 01.2019
  • Recruited, oversaw, and trained all tenant education instructors in Clark County, WA
  • Taught Rent Well, Barriers to Employment, Financial Education, and Career Classes
  • Tracked statistics and accurately submitted monthly and annual reports to funders
  • Ensured best practices were adhered to for trauma-informed classroom environments
  • Purchased, acquired donations, and prepared food and drinks for all Rent Well participants during classes
  • Educated landlords about Rent Well and advocated for housing for graduates
  • Organized and allocated resources required to meet needs of 200+students and 10+ instructors.

HOUSING AND SHELTER CASE MANAGER

SHARE, INC.
01.2006 - 01.2015
  • Screened participants for Rapid Re-Housing, Prevention, and EFH Funding
  • Networked with landlords and community agencies to create more available housing for low-income and high-barrier participants
  • Case managed with a strength-based and trauma-informed approach
  • Requested subsidies and delivered rent payments to landlords in a timely manner
  • Oriented residents and oversaw the smooth operation of shelters of 50 residents
  • Worked at shelters for women, men, families, winter housing, and veterans
  • Assisted families and singles from shelter to housing with support and resources
  • Implemented a rental assistance program for women experiencing houselessness
  • Responded to crisis situations using effective de-escalation and mediation techniques
  • Oversaw and trained volunteers and community service workers
  • Completed meal prep, serving, and cleaning of shelter as needed

Education

ASSOCIATES OF SCIENCE -

PORTLAND COMMUNITY COLLEGE
Portland, OR
01.2011

BACHELOR OF ARTS - FAMILY AND HUMAN SERVICES

UNIVERSITY OF OREGON
Eugene, OR
01.2006

Skills

  • Equity, Diversity and Inclusion
  • HR leadership
  • Risk management
  • Onboarding and orientation
  • Employee handbook development
  • Performance appraisal
  • Legal compliance
  • HRIS management
  • Staffing optimization
  • Unemployment claims management
  • Training development
  • Benefits and compensation management

Certification

  • SHRM-CP, Society for Human Resource Management, 2024
  • Inform USA CRS Certification, 2021
  • Inform USA CRS Certification, 2023
  • Fair Housing and Landlord/Tenant Laws
  • Background Checks (OR and WA)
  • HMIS (including ART) and Clara databases
  • Housing Quality Standards and Lead Paint Inspections
  • SOAR (social security application assistance)
  • Equity, Diversity and Inclusion
  • Confidentiality, Mandatory Reporting, Trauma Informed Care and Harm Reduction

Timeline

HUMAN RESOURCES MANAGER

211INFO
01.2022 - Current

COMMUNITY INFORMATION SPECIALIST/HEALTH NAVIGATOR

211INFO
01.2020 - 01.2022

INDIVIDUAL DEVELOPMENT ACCOUNT COORDINATOR

SHARE, INC.
01.2018 - 01.2019

TENANT EDUCATION COORDINATOR (RENT WELL)

SHARE, INC.
01.2016 - 01.2019

HOUSING AND SHELTER CASE MANAGER

SHARE, INC.
01.2006 - 01.2015

ASSOCIATES OF SCIENCE -

PORTLAND COMMUNITY COLLEGE

BACHELOR OF ARTS - FAMILY AND HUMAN SERVICES

UNIVERSITY OF OREGON

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