Jennifer H. Mitchell
Dacula,GA
Summary
Experienced, professional customer service leader with a demonstrated history of enhancing team performance and conflict resolution. Known for reliability, effective communication, and the ability to cultivate a positive team environment. Proven expertise in contract management, including negotiation and oversight, while successfully managing multiple projects with a focus on accuracy and timely delivery. Committed to driving financial results in dynamic environments for business and professional growth.
Overview
25
25
years of professional experience
Work History
Customer Service Manager – Commercial Operations
INNIO Jenbacher North America LLC
03.2022 - Current
- Managed the contract fleet customers within the direct market of INNIO; functioned as the main point of contact for the customer for any escalation.
- Tracked the cost and revenue of the contracts for the direct market to ensure that margins are obtained to match the required budget of the region.
- Managed financial reporting for CSA and MSA monthly reconciliation.
- Optimized data integrity across the MYAC tool, Oracle platforms, customer contracts, and account records.
- Executed contract amendments to accommodate various financial and non-financial changes.
- Ensured customer requirements were met, and executed as written in the contract's legal language.
- Oversaw day-to-day functions of assigned contract fleet, balancing customer needs with corporate objectives.
- Processed escalation data annually, with thorough communication to finance and customers.
- Collaborated with service sales to identify upgrade opportunities and prepared quotes for services beyond contract scope.
Work Preparator – Service Department
INNIO Jenbacher North America LLC
03.2022 - Current
- Overseeing billing operations for direct market customers post-service completion.
- Track revenue related to transactions and customer service agreements.
- Conducted follow-ups with regional customers regarding overdue accounts.
- Maintained accurate customer information in Salesforce along with account management.
- Updated the install base for the region for all customers.
- Manage the issuance of purchase orders and submission of vendor profile updates.
- Managed project-related tasks involving data in service operations.
- Facilitate invoicing through customer portal submissions.
- Contributed to the setup of customer profiles for INNIO's vendor registration.
Permit Technician – Planning & Development
Walton County Board of Commissioners
10.2019 - 03.2022
- Facilitated communication between community members and construction professionals concerning developmental project questions.
- Evaluated project submissions against Walton County regulations to ensure alignment with legal requirements.
- Managed daily scheduling and logging of inspection outcomes.
- Ensured certifications and insurance information remained current.
- Produced census-related documents for departmental reference.
- Led testing phase for the new computer system implementation within department.
Senior Deputy Clerk – Real Estate Division of Clerk of Superior Court
Walton County Board of Commissioners
10.2019 - 03.2022
- In this role, I was responsible for answering phones and assisting the public as they entered the office.
- Received and reviewed legal documents for compliance with Walton County filing requirements before recording.
- Reviewed Clerk of Court emails regarding real estate division matters.
Project Lead Manager
RICOH USA – Ricoh Financial Services
06.2016 - 10.2019
- Ensured accurate issue resolution through daily report management.
- Implemented late fees, property tax regulations, and insurance integrations for lease agreements.
- Managed departmental oversight to ensure completion of monthly report preparation and account reconciliations.
- Collaborated with the IT department on any enhancements needed in our ORACLE module, tracking and managing all approved enhancements until their release into the live system
- Conducted comprehensive audits for each team manager across the department.
- Provided essential financial KPI metrics worldwide.
- Managed concurrent Oracle programs to handle bulk billing, terminations, and contract expirations.
Receptionist/Front Office Lead
Monroe Vet Clinic
10.2000 - 10.2005
- Duties included phones, filing, invoicing clients, maintaining records, accounts receivable, word processing, collections, client education, customer service, and mail outs
Education
Healthcare Science Diploma -
Gwinnett Technical College
Lawrenceville, GA12.2015
Medical Assisting Diploma - Medical Office Certificate
Gwinnett Technical College
Lawrenceville, GA06.2005
College Prep Diploma -
Monroe Area Comprehensive High School
Monroe, GA05-2001
Skills
- Contract management
- Financial reporting
- Revenue tracking
- Customer relationship management
- Oracle database management
- Analytical problem-solving
- Meticulous attention to detail
- Extensive Excel Experience
References
- Scott Head, 470-487-7979
- Charna Parker, 770-601-3128
- Kristi Parr, 770-317-0963
Timeline
Customer Service Manager – Commercial Operations
INNIO Jenbacher North America LLC
03.2022 - Current
Work Preparator – Service Department
INNIO Jenbacher North America LLC
03.2022 - Current
Permit Technician – Planning & Development
Walton County Board of Commissioners
10.2019 - 03.2022
Senior Deputy Clerk – Real Estate Division of Clerk of Superior Court
Walton County Board of Commissioners
10.2019 - 03.2022
Project Lead Manager
RICOH USA – Ricoh Financial Services
06.2016 - 10.2019
Receptionist/Front Office Lead
Monroe Vet Clinic
10.2000 - 10.2005
Healthcare Science Diploma -
Gwinnett Technical College
Medical Assisting Diploma - Medical Office Certificate
Gwinnett Technical College
College Prep Diploma -
Monroe Area Comprehensive High School
Similar Profiles
Cordell RodriguezCordell Rodriguez
Field Service Technician at Jenbacher INNIOField Service Technician at Jenbacher INNIO
Zsuzsa MolnárZsuzsa Molnár
Central Planning Scheduler Intern at INNIO JenbacherCentral Planning Scheduler Intern at INNIO Jenbacher
Jairus BonnerJairus Bonner
Recruiting Manager | Recruiting Specialist at Mobis Alabama, LLC, Mobis North America Electrified Powertrain, LLCRecruiting Manager | Recruiting Specialist at Mobis Alabama, LLC, Mobis North America Electrified Powertrain, LLC