Jennifer M. Jones
Summary
Resourceful Salesforce Administrator known for high productivity and efficient task completion. Specialize in CRM strategies, data management, and workflow automation to enhance operational efficiency. Excel in problem-solving, communication, and project management, ensuring seamless integration and optimization of Salesforce systems within business processes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Salesforce Administrator
Paycor Inc.
01.2020 - Current
- Salesforce administration for 3,000+ users org
- Support of Tier 3 cases, Salesforce to on-premises database integration and Snowflake integration
- Create or correct integrated applications or third-party services
- Apex work supporting CPQ and run the business processes for both standard and custom objects
- Ability to lead business conversations and planning, gather requirements and navigate DevOps pipelines in a quickly changing and fast-growing Salesforce environment
- Agile, Dataloader, Conga, CPQ, Gearset paired with Azure, Sales Cloud, Service Cloud, Marketo, Flow and Orchestrator, ServiceNow
Senior Data Developer & Operations Analyst
Paycor Inc.
01.2017 - 01.2020
- Configure and customize Salesforce for service-side operations, specifically new client implementation
- Design and develop proof of concept innovations in business processes within Salesforce and related integrations
- Design, develop and deploy internal desktop apps
- Apps created to reduce errors, reduce manual task time and control access to secured environments
- Winner Disrupt 1.0: Internal Innovation (IT solutions competition) Web app solution, using a user created mapping file, to fully cut copy-paste work by an average of 45 minutes per new client employee data import
- Process improves 40% of all new client data imports
- Disrupt 2.0 Designed internal solution restructuring Salesforce and third-party app communication to eliminate approximately 3 minutes of manual tasks per new client
- Over 2,000 manual associate hours saved per year and process is now scalable without headcount
Senior Data Analyst
Paycor Inc.
12.2014 - 01.2017
- Responsible for new client employee data extractions
- Process required remote connection to client’s computer system and the necessary technical issues managed as needed to set up the access
- Lead on team’s large client employee data audits
- Winner of 2015 Innovation Event (organization wide solutions competition)
- Designed, developed and deployed a desktop app leveraging pdf reading software to convert client provided employee source data into database ready import files
- Reduced manual time spent on 60% of all incoming new client employee data imports by over 50%, with added benefits of reduction in manual data manipulation errors and database import validation errors
Skills
- Security management
- Apex programming
- Salesforce configuration
- Data migration
- Sales cloud management
- Process automation
- Service cloud management
- Email template design
- Report building
- User administration
- Workflow management
- AppExchange integration
- Salesforce customization
- Dashboard creation
- Visualforce development
- Lightning experience
- CPQ configuration
- Data management
Certification
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Administrator
- Salesforce Certified Advanced Administration
- Salesforce Certified Platform App Builder
Timeline
Senior Salesforce Administrator
Paycor Inc.
01.2020 - Current
Senior Data Developer & Operations Analyst
Paycor Inc.
01.2017 - 01.2020
Senior Data Analyst
Paycor Inc.
12.2014 - 01.2017