Summary
Overview
Work History
Skills
Certification
Affiliations
References
Work Availability
Work Preference
Timeline
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Jennifer M. Kirrane

Fredericksburg,VA

Summary

Results-driven Senior Software/Technical Analyst at GEICO, specializing in Scrum Methodology and SQL Server Management Studio, with a proven track record of reducing secondary inquiries by 90% through effective process optimization. Known for fostering collaboration and driving operational efficiency, successfully leading high-priority projects while mentoring teams to achieve continuous improvement.

Overview

15
15
years of professional experience
3
3
Certification

Work History

Senior Software/Technical Analyst

GEICO
Fredericksburg, VA
10.2018 - 12.2023
  • This position coordinates with consumers to obtain data from data tables
  • Assists the team in these items as well as maintaining daily activities
  • Scrum Master and Product Owner for Agile daily processes
  • Conducted Daily Stand-ups, Sprint Planning, Sprint Retrospectives and Sprint Reviews
  • Created all Epics, Features, User Stories and Tasks needed for each sprint
  • Created a standardized lookup request form and process, for consumers to request changes from developers, resulting in a 90% reduction in secondary inquiries
  • Act as liaison between the RDS team and consumers/end-users
  • Facilitate ongoing meetings with consumers on changes for each release
  • Collaborate with consumers and developers for high-priority projects, requirements, and on-time deliverables
  • Instrumental in the implementation of SOMOS, an IT Localization Project, successfully navigating a 70% workload increase for the team and implementing website optimization for Spanish-speaking customers
  • Assessed all project requirements for team impact
  • Provided training and resolved outstanding issues for consumers
  • This reduced questions to RDS by 65%
  • Trained RDS team members on the key points of applying SCRUM methodology to projects and taskings
  • Conducted an audit of all RDS reference material and made updates when needed
  • Updated and maintained reference data for API lookups
  • Conducted testing when additional assistance was needed

Senior Systems Analyst

GEICO
Fredericksburg, VA
09.2008 - 10.2018
  • Analyzes and updates data tables with new and changing data
  • Audits the changes made by the analysts
  • Selected to be part of the UPSS team when it was formed in 2008
  • This team reduced production errors by 85%
  • Lead Analyst for multiple major UPSS team initiatives
  • Including the projects to implement MA auto policies and introduction to the change of state business type
  • Acting Subject Matter Expert on UPSS tables, led training on team roles, responsibilities, and helpful applications/tools
  • Mentored Junior Analysts; provided training and guidance with systems tables and project development/completion
  • Maintained a tool that pulled from multiple tables at once
  • Transitioned from Lead Analyst to Project Auditor in 2011
  • Assigned change controls and JIRA tickets to our analysts
  • Source of knowledge on legacy systems and processes that assisted in the analysis of future projects
  • Created reference material explaining the definition of each characteristic’s value to assist in analyzing changes

Skills

  • Scrum Methodology Expertise
  • SQL Server Management Studio
  • Azure DevOps
  • Workday
  • Product Release Schedules
  • Data Analysis
  • Proficient in Microsoft Office Suite
  • Experienced with Visio
  • JIRA Task Tracking
  • Effective Communication
  • Collaborative Project Engagement
  • Operational Efficiency
  • Collaborative Team Development
  • Guidance and Support
  • Effective Time Management
  • Commitment to Continuous Improvement

Certification

  • Certified Scrum Master, 01/01/22, Scaled Agile
  • Certified Scrum Master, 01/01/21, Scrum Alliance
  • Certified Product Owner, 01/01/23, Scrum Alliance

Affiliations

  • Content Creation
  • Traveling
  • Film Editing

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

Remote

Timeline

Senior Software/Technical Analyst

GEICO
10.2018 - 12.2023

Senior Systems Analyst

GEICO
09.2008 - 10.2018

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Jennifer M. Kirrane