Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Mobley-Harris

Old Hickory,Tennessee

Summary

Accomplished, solutions-oriented Information Technology leader with demonstrated leadership and outstanding management skills in providing project teams guidance, coaching, and mentorship. Analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Highly regarded for professionalism and delivering successful outcomes. Experience leading, supporting, and managing complex technology programs, initiatives, and workstreams that have a broad strategic impact on achieving short- and long-term goals. Provides effective leadership in fast-paced, deadline-driven environments. Outstanding presentation and communication skills. Highly organized, detail-oriented, and adaptive to different working environments. Adept at supporting and enhancing operations with a decisive leadership style and strategic approach to decision-making. Exceeding expectations with thoroughness, persistence, resourceful problem solving, and unceasing communication has driven teams to complete what they could not before.

Overview

9
9
years of professional experience

Work History

Associate Director

04.2018 - Current
  • Manage $6M program budget. Including monitoring expenditures against budget, preparing necessary documentation for supervisory review/approval; tabulating budgetary data, calculating figures, and checking for accuracy; Analyzing budgetary data, verifying figures, and developing budget proposals and forecasts; recommending allocation of budgetary funds
  • Managing large cross-functional complex transition projects, as well as managing and leading internal teams and external partners, providing staff and resources to the multi-year program to establish a new Vanderbilt University Active Directory
  • Responsible for managing program, scope, and sequencing activities, continuously tracking and communicating progress, and appropriately escalating issues to Vice-Chancellors within the governance framework
  • Interact regularly with executive leaders to define program priorities, provide updates, and identify implementation opportunities and challenges
  • Renegotiated licensing agreements to reduce recurring cost by 380k per year
  • Delivered ahead of schedule major milestones reducing labor cost by 12%
  • Drives revision of existing processes to increase efficiencies and develop new processes to support operational transition with an eye to sustainable, repeatable, customer-focused practices
  • Responsibilities include a broad range of program oversight with detailed focus on four coordinated disciplines: risk/change management, communication management, program management, and budget management.

Associate Director

04.2015 - 04.2018
  • Managed day-to-day activities of Project Management Office (PMO) to ensure IT programs and projects meet organization goals and requirements through establishing Standard Operating Procedures, processes improvements, and Project Management Governance. Increased on-time project delivery by 18% in year one and 27% in year two resulting in a year-over-year cost reduction of 32%.
  • Budget responsibility of 3.5 million.
  • Established framework for project management, including project management methodologies, approaches to project team organization structures, risk identification, and escalation processes.
  • Responsible for establishing organization's approach to full life cycle of projects undertaken – from ideation through completion. Ensured that PMO met performance targets aligned with organization's strategic objectives and that projects adhered to best practices.
  • Established enterprise-wide program status reviews, tracked timelines, and ensured that goals are met, and issues are managed appropriately. Provide project reporting on status, timelines, and resource utilization for enterprise which resulted in a 23% decrease in labor cost.
  • Direct management of a team of thirteen IT Project Managers and IT Business Analysts. Included defining team structure and roles, providing ongoing feedback and coaching, assigning individuals to projects undertaking project-related and annual performance reviews assisting with personal development plans and career paths.
  • Leveraging data and dashboard capabilities in Power BI, created transparency in project tracking and project status reports, which resulted in faster issue resolution directly impacting on-time project delivery.
  • Interface regularly with executive leaders to define project priorities and implementation opportunities and challenges

Principal Project Manager

05.2013 - 04.2015
  • Establish IT Governance function, assisting the Vice-Chancellor of Information Technology and IT Stakeholders in defining IT governance strategy
  • Support enterprise initiatives with budgets ranging from $200 K to in excess of $1 M
  • Secured and implemented an enterprise portfolio tool, Planview
  • Ensures all stakeholders’ interests are taken into account and that processes provide measurable results, including Administrative and Medical Center departments
  • Ensures effective communications and relationships between customers and IT project teams
  • Facilitates customer-focused approach and is responsive and proactive in supporting all customers by ensuring transparency of IT's performance
  • Defines Governance for outsourced service providers and perform assessments on quality of deliverables for outsourced initiatives
  • Conducts assessments and recommend action for improving IT governance
  • Solid managerial skills in building client relationships and managing projects in a consultative role

Education

B.S - Economics, Finance

University of Tennessee
Martin, TN

Skills

  • Strategic leadership
  • Program Management
  • Budgeting and Forecasting
  • Strategic planning
  • Negotiation
  • Staff Management
  • Analytical and Critical Thinking

Timeline

Associate Director

04.2018 - Current

Associate Director

04.2015 - 04.2018

Principal Project Manager

05.2013 - 04.2015

B.S - Economics, Finance

University of Tennessee

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Jennifer Mobley-Harris