Jennifer Mock
Blissfield
Summary
Dedicated and enthusiastic individual with a proven track record of effective organization and a strong work ethic. Seeking to secure an entry-level position in the field of Nursing. Committed to contributing to team success and helping achieve company objectives through hard work and dedication.
Overview
11
11
years of professional experience
Work History
Office Manager
Elara Caring
03.2017 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events, ensuring timely execution and with minimal scheduling conflicts.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Maintained clinician monthly schedules
Medical Receptionist
Arthritis Associates
06.2014 - 03.2017
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from patients.
Education
No Degree - Nursing
Professional Skills Institute
Holland, OH06-2025
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Scheduling and calendar management
- Inventory control
- Supply management
Timeline
Office Manager
Elara Caring
03.2017 - Current
Medical Receptionist
Arthritis Associates
06.2014 - 03.2017
No Degree - Nursing
Professional Skills Institute
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