JENNIFER MOEN
Rancho Cucamonga,CA
Summary
For the past 13 years, I have worked in the transit industry, focusing on zero-emission fleets. My career includes over a decade with North America's leading international transit bus manufacturer as a Regional Field Service Manager. I excel in maintaining internal and external relationships, providing warranty and technical support solutions, and guiding field support technicians. My experience brings a high level of emotional intelligence and skills for building qualified and diverse teams, project management, fleet management, strategic planning, multiple site management, and problem-solving.
My background also includes analyzing operations, evaluating performance and staff objectives to determine areas of potential cost reduction, program improvement, and policy changes. My experience brings the knowledge to develop and evaluate key performance indicators and implement solutions and deliverables such as operational strategies, dashboards, and reports. My background also includes directing, planning, and implementing policies, preparing budgets, and coordinating activities of various departments across the corporation. I have the experience to direct all activities to meet organizational strategy and financial goals, establish relationships with industry professionals, and drive corporate success/results. I have led teams in multiple locations in several of my past positions and understand the complexities of that work environment.
Overview
14
14
years of professional experience
Work History
Project Manager, Bus Warranty
Capitol Government Contract Specialists
Irvine, CA
02.2024 - Current
- Consultant assigned to Los Angeles Metro Transit.
- Analyze data from Viriciti, ChargePoint, and New Flyer Connect to evaluate battery and bus health.
- Support LA Metro to increase the reliability of their electric bus fleet and extend mean miles between failures.
- Prepare reports for and attend executive level meetings to advise and support Metro when meeting with OEMs.
- Serve in a leadership role to augment and assist clients in overseeing and managing fleet warranty related repairs and corrective campaigns, scheduled and unscheduled maintenance, and supporting infrastructure for fleets of battery electric buses.
- Evaluate and recommend actions to Division Management to help reduce future road calls.
- Developed new Bus Operations Center Flow Charts for handling battery electric bus road calls.
Aftermarket and Warranty Parts Manager/Field Service Manager
El Dorado National California
Riverside, CA
06.2023 - 02.2024
- Forecasted parts needed, maintained inventory, and priced parts for profitability.
- Managed the parts department staff to ensure accurate inventory processes.
- Oversaw field maintenance technicians who supported ENC buses at customer locations.
- Developed field service delivery methods and policies.
- Collaborated with engineering, sales, and the manufacturing teams to ensure resolution of customer issues.
- Company closed.
- Business closed
REGIONAL PRODUCT MANAGER
New Flyer Industries of America
Crookston, Minnesota
09.2012 - 06.2023
- Delivered product support solutions for cities, counties and other transit authorities and assisted in building transit buses with manufacturing facilities in Manitoba, Minnesota, and Alabama.
- Traveled internationally to participate in customer meetings and product review audits.
- Regional oversight in a five-state region, working as a liaison between the company and customers.
- Supervised field maintenance technicians with a focus on electric bus technology.
- Monitor maintenance, repair, and warranty of approximately 2000 buses.
- Assisted in technical investigations of complex product problems and provided working solutions.
- Reduced outstanding retrofit work by 24%.
- Developed new revenue stream projects.
- Participated in the delivery and implementation of new electric bus fleets.
MAINTENANCE MANAGER / OPERATIONS SUPERVISOR
Allied Waste
Bellevue, WA
- Managed maintenance for 120 refuse trucks and 2 separate union contracts.
- Served as leadership for the yard waste division, decreased overweight loads by 28%, reduced seasonal overtime by 13%.
DEPUTY PROJECT MANAGER/ SENIOR PERSONAL ASSISTANT
Lily Tomlin
Hollywood, CA
- Supervised general contractors on a multi-million-dollar remodel project, maintained cost control.
- Delivered optimal customer service, managed office operations, and generated reports while creating/updating inventory databases.
FLEET MANAGER / TEAM PLANNER / DRIVER MANAGER
Gordon Trucking, Inc.
Pacific, WA
- Supervised multiple fleets of driver managers each with up to 60 drivers as direct reports.
- Delivered driver manager training, developed work plans, monitored safety compliance, oversaw DOT/OSHA/FMCSA regulations, administered drug/alcohol testing, utilized AS400 in daily operations, and coordinated/tracked all loads.
OPERATIONS MANAGER
Roadway Express
Seattle, WA
- Managed the performance of 150 direct reports and 13 supervisors.
Education
EXECUTIVE MASTER OF BUSINESS ADMINISTRATION -
Washington State University
Pullman, WABACHELOR OF ARTS - BUSINESS ADMINISTRATION / MANAGEMENT INFORMATION SYSTEMS
Washington State University
VETERAN - US AIR FORCE - Aerospace Ground Equipment Mechanic
Skills
- Battery Electric Bus
- Charging Infrastructure
- Operations Management
- Contract and Union Negotiations
- Fleet Maintenance/Repair/Warranty
- Regulatory Compliance
- Customer Service
- Team Leadership
- Process Improvement
- Safety Management
- Fleet Management
- Strategic Planning
- Asset Management
- Cost Control
- Data Analytics
- Employee Development
- Resource Utilization
- Multi-site Leadership
Volunteer Affiliations
Red Cross, 01/01/12, 12/31/18
Areas Of Excellence
- Battery Electric Bus
- Charging Infrastructure
- Operations Management
- Contract and Union Negotiations
- Fleet Maintenance/Repair/Warranty
- Regulatory Compliance
- Customer Service
- Team Leadership
- Process Improvement
- Safety Management
- Fleet Management
- Strategic Planning
- Asset Management
- Cost Control
- Data Analytics
- Employee Development
- Resource Utilization
- Multi-site Leadership
Timeline
Project Manager, Bus Warranty
Capitol Government Contract Specialists
02.2024 - Current
Aftermarket and Warranty Parts Manager/Field Service Manager
El Dorado National California
06.2023 - 02.2024
REGIONAL PRODUCT MANAGER
New Flyer Industries of America
09.2012 - 06.2023
MAINTENANCE MANAGER / OPERATIONS SUPERVISOR
Allied Waste
DEPUTY PROJECT MANAGER/ SENIOR PERSONAL ASSISTANT
Lily Tomlin
FLEET MANAGER / TEAM PLANNER / DRIVER MANAGER
Gordon Trucking, Inc.
OPERATIONS MANAGER
Roadway Express
EXECUTIVE MASTER OF BUSINESS ADMINISTRATION -
Washington State University
BACHELOR OF ARTS - BUSINESS ADMINISTRATION / MANAGEMENT INFORMATION SYSTEMS
Washington State University