Raciel Perez Santos
Sanford,FL
Summary
Proven leader with extensive experience in security and team management, notably at Allied Universal Security Services. Excelled in enhancing customer satisfaction and reducing incidents by overhauling access control and security protocols. Skilled in CCTV monitoring and fostering employee engagement, achieving significant improvements in team performance and client retention. Dedicated Security Supervisor skilled in providing exceptional security monitoring, knowledge of surveillance protocols and CCTV equipment. Focused and detail-oriented with proven history of mitigating risks and utilizing reasoned decision-making in high-pressure situations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Shift Supervisor
Allied Universal Security Services
09.2023 - Current
- Ensured a high level of customer satisfaction by addressing concerns promptly and professionally.
- Managed access control systems, ensuring only authorized personnel were granted entry into sensitive areas.
- Reduced security incidents by conducting thorough evaluations of potential risk factors and addressing vulnerabilities.
- Conducted regular audits of security equipment, identifying and resolving any technical issues or malfunctions promptly.
- Enhanced overall security by implementing effective shift schedules and personnel assignments.
Lead Agent
Hertz Car Rental
10.2021 - 08.2023
- Championed initiatives aimed at enhancing employee engagement, resulting in higher overall job satisfaction levels for the team.
- Conducted regular performance reviews, setting achievable targets and motivating agents towards continuous growth.
- Increased client retention through excellent communication and effective problem-solving techniques.
- Managed a team of agents, providing guidance and support to achieve performance goals.
- Monitored call quality to ensure high levels of professionalism and adherence to company standards.
Supervisor
Duty Free Of Americas
08.2018 - 10.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
Shift Manager
Pizza Hut
08.2016 - 09.2018
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
High School Diploma -
Mater Academy East Charter High School
Miami, FL06.2016
Skills
- Computer Skills
- CCTV Monitoring
- Scheduling Management
- Physical Security
- Incident Reporting
- Access Control
- Patrol Coordination
Certification
- Security License - D License
- Certified CPR AED
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Security Shift Supervisor
Allied Universal Security Services
09.2023 - Current
Lead Agent
Hertz Car Rental
10.2021 - 08.2023
Supervisor
Duty Free Of Americas
08.2018 - 10.2019
Shift Manager
Pizza Hut
08.2016 - 09.2018
High School Diploma -
Mater Academy East Charter High School
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