Summary
Overview
Work History
Education
Skills
What Others Say About Me
Timeline
Generic

Jennifer Molinar

Castle Rock,CO

Summary

Highly driven Service Manager with several years of restaurant experience. Excels at engaging the entire staff to increase sales, improve service, and work as a team. Recognized for using creative games and intentional coaching to stimulate potential and get measurable results.

Timely and efficient when fulfilling tasks. Fully present when running shifts. Consistently calm and positive.

Overview

9
9
years of professional experience

Work History

Hospitality Manager

Applebees
Lake Oswego, Oregon
08.2016 - 07.2018
  • Excelled at coaching and training. Received recognition for creating competitive games every month that drove numbers (Guest PPAs, Survey #s) while also boosting morale. Games were reinforced with one-on-one coaching, teaching, and encouragement.
  • Wrote timely staff schedules that maximized labor management while also providing work/life balance.
  • Responsible for unvarying bar inventory. Quickly identified and resolved issues.
  • Responsible for money in drawers and safe, end of day reports, prep lists, overall cleanliness, expo, food quality, food safety, and GUEST satisfaction.
  • Contributed largely to an Outstanding annual audit. Only manager to receive written accolade for work in preparing staff.

Service Manager

Brio Tuscan Grille
San Antonio, Texas
03.2015 - 04.2016
  • Improved large party service . Implemented systems to organize banquets.
  • Planned and Led Monthly Service training. Taught wine & wine service, verbiage for upselling, and overall team building.
  • Also responsible for bar inventory, house money, expediting food, end of day reporting, guest surveys, and community engagement

Service Manager

Brio Tuscan Grille
The Woodlands, Texas
08.2009 - 03.2015
  • Guest Interaction- reversing negative experiences, building base of regulars, and marketing.
  • Advanced training program- optimized strengths of staff
  • Wrote schedules and floor charts, counted money, ran wait list

Education

Baylor University
Waco, TX

High School Diploma -

Naples American High School
Naples, Italy

Skills

  • Training Groups
  • Coaching Individuals
  • Labor Management
  • Bar Inventory
  • Running Expo
  • Writing Schedules
  • Organizing Party Planning
  • Boosting Morale

What Others Say About Me

"Jennifer elevates Lake Oswego. Even XXX is a better GM since she joined his team" -Steve Merrill, VP for Applebees to Melanie Johnson, Area Director for Applebees

"You're the manager I didn't even know I needed" - Chelsea Kliewer, server trainer

"You get me out of the weeds before I even realize I'm in the weeds" - Amber Hatkoff, server trainer

"You are the only manager that really listens to us. We know that you hear us because you come back a few days later with an reason of why or why not, or a compromise to whateve is bothering us" - Cody Gill, bartender

"I didn't know I could win a contest til you told me I could. No one has ever believed in me the way you do" - Precious Griffith, server

"You remind me of Me when I was getting started " -Mandy Wisch, GM for Brio

Timeline

Hospitality Manager

Applebees
08.2016 - 07.2018

Service Manager

Brio Tuscan Grille
03.2015 - 04.2016

Service Manager

Brio Tuscan Grille
08.2009 - 03.2015

Baylor University

High School Diploma -

Naples American High School

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Jennifer Molinar