JENNIFER MOLLICA
Rio Rancho,NM
Summary
Motivational Epic Credentialed Training Specialist excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements. Prepared to bring Epic software proficiency, training materials development and classroom experience, abilities developed over 20-year career to a growth-oriented role.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Epic Credentialed Trainer III- Expert
Presbyterian
2019.10 - Current
- Credentialed for Ambulatory, Cupid, Home Heath &Hospice, Orders, Unified Communication, and Tele-Heath
- Enhanced user proficiency by delivering comprehensive Epic training sessions to healthcare professionals.
- Facilitated virtual, in-person and blended learning sessions.
- Increased trainee retention rates through engaging, interactive, and hands-on instructional methods.
- Evaluated user competency through post-training assessments, ensuring a thorough understanding of Epic modules.
- Streamlined the onboarding process for new employees by providing detailed instruction on Epic workflows and best practices.
- Served as a reliable resource for Epic-related troubleshooting issues, minimizing downtime and disruptions in care delivery.
- Contributed to successful system go-live events by providing onsite support and real-time assistance during high-pressure situations.
- Provided coaching and mentoring to employees.
- Demonstrated exceptional time management and organization skills by efficiently coordinating multiple training sessions across various locations simultaneously.
- Designed and delivered web-based, self-directed learning materials.
- Facilitated smooth software upgrades and transitions by conducting timely end-user training sessions on new features or enhancements.
- Maintained up-to-date knowledge of industry trends and advances in EMR technology, ensuring relevant instruction across all training initiatives.
- Review Nova Notes,Coordinate Hand off meetings with analyst and informatics teams
- Developed upgrade instructional materials for Cupid, Optime, Home Health & Hospice and Anesthesia training courses.
- Strengthened interdepartmental communication by facilitating discussions between clinical staff and IT teams regarding Epic system concerns or suggestions for improvement.
- Collaborated effectively with cross-functional teams to create seamless integration strategies between existing systems and newly implemented Epic modules.
- Supported organizational goals of improved patient care by ensuring that clinical staff were well-equipped with the necessary skills to effectively utilize Epic''s tools and features.
- Consistently met or exceeded client expectations by delivering high-quality training services tailored to their unique needs and objectives.
- Creation of tip sheets and update lesson plans
- Enhanced e-learning experience by designing interactive and engaging instructional materials.
- Collaborated with subject matter experts to create accurate, relevant, and effective learning content.
- Implemented successful instructional design projects from concept to completion within budget and time constraints.
- Designed multimedia presentations that incorporated audio, video, and graphics for engaging online courses.
Lead Cardiac Tech
Presbyterian Rust Medical Center
2010.05 - 2019.10
- Training of 10-15 new team members
- Peer-interviewing to help select team members
- Assist with scheduling of staff and attendance issues that impact Rust clinic
- Divert job duties for co-workers that float through Rust
- Epic superuser
- Trouble shoot and assist with Epic issues for physicians, Apc's and coworkers
- Establish training and education in Epic
- Scribe for physicians: build notes, HPI's, Macro's, ROS, Orders, Plans and Wrap ups in Epic
- Obtain and record all patient information pertinent to testing in Epic
- Interview patients to obtain medical information& vital signs in Epic
- Abstracting and documentation in Epic
- Proficient in various stress testing: regular stress tests, stress echocardiograms, pharmacological and myoview stress test
- Teach,Place,enroll, download and print Holter/event monitors
- Stock and clean all rooms and equipment
- Help make sure supplies are not out of expiration
- Assure Rust is compliant with JCAHO
- Strong knowledge of cardiopulmonary resuscitation (CPR)
Surgical Medical Assistant
Presbyterian Medical Group
2007.04 - 2010.05
- Training of all new employee
- Training on the basic use of Epic
- Check-in/ check out and schedule appointments using Epic
- Obtain prior authorizations for procedures
- Maintain/build provider templates in Epic
- Basic acknowledgement of insurances
- Prepare surgical order
- Prepare patients for outpatient surgery
- Prepare outpatient operating rooms
- Record patient vitals in Epic
- Handle and sterilize surgical equipment
- Present for surgical procedures
- Maintain and re-stock supplies
- Maintain sterile environments
- Wound care: Suture/ staple removal, cleaning and packing wounds
- Nurse and post op triage calls with documentation in Epic
- Greet patients and prepare them for examinations
- Assist physician during patient examinations
- Stock and clean exam rooms
Cardiac Med Tech
New Mexico Heart Institute
2005.12 - 2007.04
- Enhanced student comprehension by utilizing multimedia tools and interactive activities during lessons.
- Supported fellow educators in implementing innovative teaching strategies for improved classroom engagement and student outcomes.
- Developed comprehensive lesson plans to address diverse learning styles, resulting in increased student participation and understanding.
- Collaborated with colleagues to develop interdisciplinary projects, fostering critical thinking skills among students.
- Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
- Prepared, administered and documented medications under direction of licensed medical provider.
- Helped with patient preparation and recovery to support patient comfort and well-being.
- Implemented quality control measures, ensuring reliability of Holter monitor recordings to aid physician diagnosis.
- Efficiently managed inventory levels of supplies needed for daily operations, reducing unnecessary waste while maintaining accessibility.
- Tracked findings of procedures such as EKGs using manual and automated recording devices.
Medical Assistant
Dr. Michael Pincus
2005.05 - 2005.12
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
Medical Assistant
UNM Clinic
2004.12 - 2005.03
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Assisted physicians with thorough patient evaluations, enabling accurate diagnoses and treatment plans.
- Facilitated timely communication between patients and healthcare providers, ensuring continuity of care.
- Supported patients by conducting routine tests, such as blood pressure measurements and glucose checks, to monitor their health.
- Prepared examination rooms prior to appointments, ensuring a clean and safe environment for patients.
- Measured patient pulse oximetry.
- Completed EKGs and other tests based on patient presentation in office.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
Customer Service Cashier
Walmart
2002.12 - 2004.02
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Built relationships with customers to encourage repeat business.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Customer Service Representative
Phillips 66
2002.05 - 2002.12
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and backed up other customer service managers.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Trained staff on operating procedures and company services.
Daycare Assistant
Golds Gym ~
1999.01 - 2000.12
- Enhanced child development by implementing age-appropriate activities and learning experiences.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Supported the emotional well-being of children by providing nurturing care and addressing individual needs.
- Collaborated with lead teacher to develop daily schedules, lesson plans, and curriculum for diverse age groups.
- Taught children to organize toys, wash hands, and share by leading by example.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
Customer Service Cashier
Baskin Robbins Ice Cream/ Dunkin Donuts
1998.08 - 1999.01
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered product questions using knowledge of sales and store promotions.
Education
Medical Assistant Certificate -
South West Health Career Institute
Albuquerque, New Mexico2004
High School Diploma -
Rio Rancho High School
Rio Rancho, NM05.2002
Skills
- Highly dependable
- Course Materials Development
- Dedicated and hardworking
- Quick problem solver
- Critical thinking skills
- Ability to Work Under Pressure
- Committed team player
- Self-discipline and focus
- Quick learner
- Great organization
- Good verbal, written and documentation skills
- Software Implementation
- Learning Management Systems
- Adult Learning Theories
- Task Prioritization
- Problem-Solving
- Time management abilities
- Train-the-Trainer
- E-learning development
- Healthcare Industry Knowledge
- Training Video Production
- Workflow Analysis
- Training material development
- Curriculum Design
- Public Speaking
- Clear Communication
Certification
Epic Credentialed In Ambulatory 10/2019
Epic Credentialed in Orders 11/2019
Epic Credentialed Trainer Dorothy and Comfort 6/2020
Epic Credentialed in Cupid 4/2022
BLS/CPR Certification, American Heart Association,
Basic Arrhythmia Interpretation Certification, NMHI
Timeline
Epic Credentialed Trainer III- Expert
Presbyterian
2019.10 - Current
Lead Cardiac Tech
Presbyterian Rust Medical Center
2010.05 - 2019.10
Surgical Medical Assistant
Presbyterian Medical Group
2007.04 - 2010.05
Cardiac Med Tech
New Mexico Heart Institute
2005.12 - 2007.04
Medical Assistant
Dr. Michael Pincus
2005.05 - 2005.12
Medical Assistant
UNM Clinic
2004.12 - 2005.03
Customer Service Cashier
Walmart
2002.12 - 2004.02
Customer Service Representative
Phillips 66
2002.05 - 2002.12
Daycare Assistant
Golds Gym ~
1999.01 - 2000.12
Customer Service Cashier
Baskin Robbins Ice Cream/ Dunkin Donuts
1998.08 - 1999.01
Medical Assistant Certificate -
South West Health Career Institute
High School Diploma -
Rio Rancho High School
Epic Credentialed In Ambulatory 10/2019
Epic Credentialed in Orders 11/2019
Epic Credentialed Trainer Dorothy and Comfort 6/2020
Epic Credentialed in Cupid 4/2022
BLS/CPR Certification, American Heart Association,
Basic Arrhythmia Interpretation Certification, NMHI
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