Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Monaghan

Decatur

Summary


Diligent professional with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience in any industry

Overview

19
19
years of professional experience

Work History

Customer Service Representative

Instacart
08.2019 - 03.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Accounting Assistant

March of Dimes
03.2005 - 04.2008
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
  • Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
  • Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.
  • Assisted in tax preparation, ensuring accurate and compliant submissions.
  • Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.

Accounts Payable

Mercedes Homes
05.2002 - 03.2005
  • Ensured accurate financial reporting by reconciling accounts payable general ledger accounts on a monthly basis.
  • Processed payments to vendors and assisted with other accounts payable tasks.
  • Safeguarded company assets by maintaining strict adherence to policies and procedures for accounts payable management.

Education

Customer Service Courses - Accounting And Finance

LInkedin Learning
Plano, TX
09-2024

Skills

  • Customer service
  • Active listening
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Professional telephone demeanor
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Product knowledge
  • Paperwork processing
  • Appointment scheduling
  • Order processing
  • Microsoft Office Suite
  • Home Office

Timeline

Customer Service Representative

Instacart
08.2019 - 03.2021

Accounting Assistant

March of Dimes
03.2005 - 04.2008

Accounts Payable

Mercedes Homes
05.2002 - 03.2005

Customer Service Courses - Accounting And Finance

LInkedin Learning

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Jennifer Monaghan