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Jennifer Monahan
Administration
Middleboro,MA
Summary
Experienced with overseeing administrative functions and office management. Utilizes organizational skills to improve workflow and efficiency. Knowledge of team leadership and task delegation.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Administration Supervisor
Brockton Neighborhood Health Center
06.2021 - Current
- Coordinated cross-departmental initiatives to enhance communication between teams and increase overall company effectiveness.
- Conducted regular performance reviews for staff members, identifying areas for improvement and providing constructive feedback.
- Enhanced team productivity by establishing clear goals, expectations, and performance metrics for staff members.
- Served as a primary point of contact for Board of Trustees, prepared Board materials and prepared Board Minutes during their monthly meetings.
- Improved office organization by introducing innovative filing systems and document management practices that increased efficiency.
- Facilitated effective collaboration among team members by creating a supportive work environment that encouraged open communication.
- Administered payroll processing functions accurately on time every pay period without any discrepancies or delays.
- Monitored front areas so that questions could be promptly addressed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Administrative Executive Assistant
Brockton Neighborhood Health Center
05.2011 - 06.2021
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
- Served as a liaison between executives and clients, fostering positive relationships through clear communication channels.
- Managed complex calendars for multiple executives, ensuring timely attendance to meetings and events.
- Monitored office supply inventory levels and placed orders as needed, avoiding stock shortages that could disrupt workflow continuity.
- Collaborated with HR to onboard new hires, facilitating smooth transitions into the company culture.
- Implemented effective filing systems, ensuring easy access to essential documents at all times.
- Developed presentation materials for executive meetings, enabling clear communication of key points and data.
- Maintained confidential files, safeguarding sensitive information from unauthorized access.
- Created detailed agendas for executive meetings, allowing participants to prepare in advance for productive discussions.
Medical Administrative Office Assistant Externship
Brockton Neighborhood Health Center
01.2010 - 01.2011
- Electronic Medical Record use in NextGen, and MediTech
- Informational calls to patients with test results, and prescription availability
- Retrieved Hepatitis B Vaccine forms for all staff members
- Assisted the Lab with inventory project
- Re-stocked immunization folders
- Re-stocked contraceptive cabinet in OB department
- Researched patient files for PAP’s and statistical data
- Assisted Nursing Director with various administration projects
- Filed employee documents for administration department
- Assisted Staff Development Supervisor with internship orientations
Accounts Payable Assistant
HW Temps / Taunton Public School Department
01.2008 - 01.2009
- Corresponded with vendors and responded to inquiries
- Assisted in month end closing
- Prepared and processed checks, wire transfers and ACH payments
Certified Nursing Assistant/ Home Health Aide
Bayada Nurses Association
01.2008 - 01.2008
- Provided home health care to clients that desired to stay at home
- Recorded vital signs such as temperature, blood pressure, weight and pulse
- Provided assistance with meal preparation and any personal care
Account Administrative/ Processing Associate
Computershare Investments
01.2001 - 01.2007
- Resolved client issues in a timely manner by working with internal departments
- Assisted with client calls during busy call volumes
- Processed stock transactions for VIP accounts such as vestings, transfers, sells and giftings
Education
Medical Administrative Office Assistant -
Lincoln Technical Institute
Brockton, MA01.2011
Business Administration/ Accounting - undefined
Massasoit Community College
Brockton, MA01.1997
Skills
- Organizational leadership
- Office management
- Scheduling coordination
- Document management
- Meeting facilitation
- Time management
- Attention to detail
- Recordkeeping and file management
- MS office
- Administrative support
- Mail handling
- New hire onboarding
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
Certification
- Medical Office Administration, Lincoln Technology - 1 year
Software
Epic EMR Platform
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Work-life balanceFlexible work hoursCareer advancement401k matchCompany CultureTeam Building / Company RetreatsTimeline
Administration Supervisor
Brockton Neighborhood Health Center
06.2021 - Current
Administrative Executive Assistant
Brockton Neighborhood Health Center
05.2011 - 06.2021
Medical Administrative Office Assistant Externship
Brockton Neighborhood Health Center
01.2010 - 01.2011
Accounts Payable Assistant
HW Temps / Taunton Public School Department
01.2008 - 01.2009
Certified Nursing Assistant/ Home Health Aide
Bayada Nurses Association
01.2008 - 01.2008
Account Administrative/ Processing Associate
Computershare Investments
01.2001 - 01.2007
Business Administration/ Accounting - undefined
Massasoit Community College
Medical Administrative Office Assistant -
Lincoln Technical Institute
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